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Manager Home Health

Minneapolis, MN
November 18, 2018

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A nursing professional with strong background in assessment, care planning and chronic disease management. Educated in, and strong commitment to, holistic patient and family centered care. A self-directed critical thinker that thrives on challenges and enjoys working with team and community members to ensure the best possible outcome for the patient and family. An entrepreneur seeking to provide education and guidance to general audiences as well as public health professionals on topics relating to exposure o children to traumatic events. SUMMARY OF PROFESSIONAL QUALIFICATIONS

Joan Hicks Boone, llc; Owner/CEO 2014-Present

• Author of The Best Girl, a memoir relating my experience growing up in a home with Domestic Violence.

• Speaker and presenter on issues related to Domestic Violence and exposure of children to Adverse Childhood Events (ACEs) and the need for early intervention.

• Writing instructor via Write it Out - topics include: Introduction to Creative Writing and Writing to Heal (based on work by James Pennebaker).

• Advocate for further work needed at the legislative level regarding protection for women and children who are facing Domestic Violence.

Home Instead Senior Care; Case Manager, Supervisor 2014

• Responsibilities as in 2007-2009

United Health Care; Case Manager 2009-2014

• Telephonically manage a caseload of high-risk elderly (members) around the country.

• Utilize the nursing process and an interdisciplinary team to establish a holistic plan of care that supports the member’s goals.

• Provide education regarding chronic disease management, medication management and promotion of health and wellness activities to prevent hospitalizations/ER visits.

• Provide member and family with information regarding community resources and various benefits within the insurance company to maintain independence and quality of life.

• Collaboration with appeals, escalation teams and upper level management to resolve complex customer service issues.

• Remote supervision of nurses and home health aides providing care in a variety of cities/states across the country.

Home Instead Senior Care September; Case Manager, Supervisor 2007-2009

• Conduct initial assessment for clients with acute or chronic diseases living in their own homes in need of Home Health Aide (HHA) assistance. Provide ongoing care planning and support to 15- 30 clients and families.

• Work with client and family to develop care plan for HHA to follow.

• Coordinate community resources for patients to enhance quality of life.

• Establish communication with Medicare home health and hospice agencies who may also be providing care to ensure continuity in care plan.

• Train and supervise staff of approximately 50 Home Health Aides.

• Develop and create all assessment, supervisory and HHA training materials.

• Provide on-call service for office staff, HHAs, clients and families to interpret symptoms and make recommendations.

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• Assist client and family with housing options when care can no longer be provided in the home.

• Coordinate community outreach programs such as blood pressure clinic and speaking engagements on general health and wellness topics.

• Provide Nurse Advocate services for clients who are unable to attend appointments independently and whose family is out of town or otherwise unable to attend. Provide verbal and written interpretation of appointments for patients and families to enhance compliance with medical plan of care. Schedule all follow-up appointments.

Quello Clinic, Ltd.; Triage Nurse/OB Intake Nurse 2005-2006

• Utilized the nursing process to provide over-the-phone assessment of symptoms for large family practice clinic.

• Conducted classes for newly pregnant women. Topics included nutrition, fetal development, first trimester concerns. Utilized interpreters as needed. Southdale Pediatrics, Inc.; Triage Nurse 2005-2006

• Provide over-the-phone assessment of symptoms within established clinic guidelines in pediatric population of large pediatric clinic system.

Running Errands, Inc.; Owner/President 2004-2005

• Small business owner of an errand service geared towards elderly, single parents and busy working couples.

Burnsville School District; Licensed School Nurse 1998-2004

• Coordinator of health care for a population of 600 K-6 students and staff of 75 (approximately 80 student visits/day).

• Representative at weekly Child Study meetings to determine if health care needs are being met among special education students.

• Created, and implemented, plans of care for students with Diabetes, ADHD, Bipolar, Spina Bifida, Multiple Dystrophy and other rare congenital conditions in this magnet school for students with chronic health conditions.

• Provide guidance and assurance to parents o special needs students during conferences, and as needed.

• Coordinate vision and hearing screening for all grades with appropriate follow-up.

• Collaboration with social worker and community programs to create support services for a growing population of low-income families.

• Maintain medication administration record for students receiving daily medications 50-75).

• Provide various educational programs to students including Human Growth and Development, Handwashing Techniques, Stranger Awareness.

• Coordinator wellness programs for staff (blood pressure clinic, weight loss programs etc.) Geriatric Evaluation and Monitoring (GEM) Clinic; Case Manager 1994-1996

• Coordinator of health care for 40 frail elderly clients enrolled in a U of MN research program.

• Creator of individualized nursing care plans that coordinated with other team member plans

(medical, social work, rehab) to provide consistency for the patient and family.

• Provide ongoing over-the-phone and in-home follow-up between medical appointments to enhance compliance with overall plan of care.

• Supervisor and developer of policy and procedures for clinic receptionist. MINCEP Epilepsy Care; Research Nurse Clinician, EEG Manager 1993-1994

• Complete initial client eligibility assessment for a variety of drug studies for persons with intractable epilepsy.

• Provide ongoing over-the-phone and in clinic follow-up for persons enrolled in the studies.

• Coordinate drug company compliance requirements; serve as liaison between drug company, epileptologist and patient/family.

• Manage complex EEG including supervisor of EEG personnel working at three locations. 3 Joan M Boone

• Restructured EEG department to maximize efficiency and provide cost-savings without compromising level of service.

University of Minnesota, Neurology Clinic; Nurse Manager 1992-1993

• Provided support, policy and procedure development and restructuring advisement to clinic with multiple specialty care providers.

• Provided advanced nursing assessment for high risk neurology patients prior to neurologist appointment.

University of Minnesota Hospital, Neurosurgery/Urology Unit; Staff Nurse 1987-1992

• Provided nursing care under the Primary Care Nurse model that included development and continuous updating of care plan. Heavy emphasis on discharge planning.

• Served on multiple hospital-wide committees aimed at improving patient care. Mount Sinai Hospital, General Med-Surg Unit; Staff Nurse 1985-1987

• Provided bedside nursing on a busy general medicine/surgical floor. Unit included a 4 bed HIV/Aids center.

• Served on multiple hospital-wide committees aimed at improving nursing knowledge and patient care. Ebenezer Caroline Center, Palliative Care Unit; Charge Nurse 1984-1985

• In cooperation with medical director, patient, and family, created plans of care for patients and families struggling with advanced disease and end-of-life care.

• Supervised LPN’s and Nursing Assistants providing care to patients at the end of life.

• Provided ongoing education and consultation for patients and families as to progression of disease. EDUCATION

2006-2007 University of Cincinnati, School of Nursing Graduate level courses focused on physiology, physical assessment and nursing care management.

1980-1984 College of St. Teresa Winona, MN

Bachelor of Science in Nursing


National Organization for Women, Minnesota Valley Chapter NonFiction Writers Association

National Coalition Against Domestic Violence

Multiple Book Clubs and Writing Groups

Past Member of Neuroscience Nursing Association

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