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Customer Service, Sales, Management, Human Resources

Maple, ON, Canada
November 20, 2018

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Suluman Yousify

* ******** ***** 647-***-****

Vaughan, ON L4H 2E7


To launch my career promoting professional development and growth HIGHLIGHTS OF QUALIFICATIONS

8+ years of education, training and practical experience in customer service

Completed course requirements towards the Certified Human Resources Professional (C.H.R.P.) designation; present member of the Human Resources Professionals Association (HRPA)

Acquired Bachelor of Commerce Degree in Human Resources Management from the Ted Rogers School of Management at Ryerson University


Bachelor of Commerce (B.Comm.) Sept 2009 – June 2014 Major: Human Resources Management

Minor: Professional Communications

Ted Rogers School of Management at Ryerson University Toronto, ON


Damage Recovery Specialist (Canada) Oct 2017 – Oct 2018 Enterprise Holdings (Enterprise, National, Alamo and Carshare) Etobicoke, Ontario

Responsible for handling claims for the Canadian Operations (Enterprise, National, Alamo and Carshare)

Worked closely with Insurance companies to receive payments and investigated damage fault

Constantly learned of Ontario rules and regulations regarding fault determination

Responsible for negotiating on settlements with Insurance and corporate accounts for payments owed

Regularly handled private and confidential information such as credit card information, client driving records, insurance policies etc

Assistant Branch Manager Nov 2014 - Oct 2017


Toronto Ontario

Trained and coached new employees in driving sales and customer service

Proactively prepared for upcoming busy deadlines regarding reservations, employee absences, specific vehicle groups and corporate deliveries

Managed marketing, account maintenance, sales, employee development, customer service

Resolved customer concerns and complaints and was the first line of contact

Prioritized corporate accounts and met to their standard of service and quality Sales Consultant Aug 2010 – Nov 2014

Future Shop

Toronto, ON

Shared expert knowledge regarding products and services

Demonstrated the ability to learn and operate the company’s inventory system (Epos and ETK) in a very short period of time

Trained and coached new hires while exceeding sales quotas

Portrayed excellent customer service skills by exceeding quotas on a consistent basis

Exhibited the ability to effectively multitask and work under pressure during peak hours Call Center Attendant (Fundraiser) Sept 2010 - April 2011 Ryerson University

Toronto, ON

Developed excellent over the phone communication skills by speaking to a wide range of people

Maintained professionalism during times of conflict with potential donors

Learned the importance of being patient by using active listening skills

Managed, documented and tracked confidential information Assistant Supervisor Aug 2008 - Oct 2009

Paramount Canada’s Wonderland

Vaughn, ON

Effectively supervised a staff of 25 in different work stations on a day to day basis

Accurately completed many administrative duties and created process reports

Frequently updated and communicated with the Area Supervisor on escalated issues

Actively participated and was in charge on the stores Health and Safety standards

Performed performance appraisals and other administrative duties References available upon request

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