Suluman Yousify
Vaughan, ON L4H 2E7 ac7q68@r.postjobfree.com
PROFILE
To launch my career promoting professional development and growth HIGHLIGHTS OF QUALIFICATIONS
8+ years of education, training and practical experience in customer service
Completed course requirements towards the Certified Human Resources Professional (C.H.R.P.) designation; present member of the Human Resources Professionals Association (HRPA)
Acquired Bachelor of Commerce Degree in Human Resources Management from the Ted Rogers School of Management at Ryerson University
EDUCATION
Bachelor of Commerce (B.Comm.) Sept 2009 – June 2014 Major: Human Resources Management
Minor: Professional Communications
Ted Rogers School of Management at Ryerson University Toronto, ON
PROFESSIONAL EXPERIENCE
Damage Recovery Specialist (Canada) Oct 2017 – Oct 2018 Enterprise Holdings (Enterprise, National, Alamo and Carshare) Etobicoke, Ontario
Responsible for handling claims for the Canadian Operations (Enterprise, National, Alamo and Carshare)
Worked closely with Insurance companies to receive payments and investigated damage fault
Constantly learned of Ontario rules and regulations regarding fault determination
Responsible for negotiating on settlements with Insurance and corporate accounts for payments owed
Regularly handled private and confidential information such as credit card information, client driving records, insurance policies etc
Assistant Branch Manager Nov 2014 - Oct 2017
Enterprise-Rent-A-Car
Toronto Ontario
Trained and coached new employees in driving sales and customer service
Proactively prepared for upcoming busy deadlines regarding reservations, employee absences, specific vehicle groups and corporate deliveries
Managed marketing, account maintenance, sales, employee development, customer service
Resolved customer concerns and complaints and was the first line of contact
Prioritized corporate accounts and met to their standard of service and quality Sales Consultant Aug 2010 – Nov 2014
Future Shop
Toronto, ON
Shared expert knowledge regarding products and services
Demonstrated the ability to learn and operate the company’s inventory system (Epos and ETK) in a very short period of time
Trained and coached new hires while exceeding sales quotas
Portrayed excellent customer service skills by exceeding quotas on a consistent basis
Exhibited the ability to effectively multitask and work under pressure during peak hours Call Center Attendant (Fundraiser) Sept 2010 - April 2011 Ryerson University
Toronto, ON
Developed excellent over the phone communication skills by speaking to a wide range of people
Maintained professionalism during times of conflict with potential donors
Learned the importance of being patient by using active listening skills
Managed, documented and tracked confidential information Assistant Supervisor Aug 2008 - Oct 2009
Paramount Canada’s Wonderland
Vaughn, ON
Effectively supervised a staff of 25 in different work stations on a day to day basis
Accurately completed many administrative duties and created process reports
Frequently updated and communicated with the Area Supervisor on escalated issues
Actively participated and was in charge on the stores Health and Safety standards
Performed performance appraisals and other administrative duties References available upon request