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Sales Technician

Jamaica, NY
November 20, 2018

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Queens, NY ***** 718-***-****

PROFESSIONAL PROFILE: Dedicated telecommunications professional and Automation Robotics Technician with the understanding and respect of the importance of telecom maintenance in both commercial and residential worlds. Maintained and demonstrated robotic path programs. Adjusted robot performance to minimize defects. Troubleshot robot and ensured its working condition. Adept at utilizing equipment to determine issues working with a team to solve larger problems and being involved in large-scale installation projects. Trilingual: English, French, Haitian Creole, Ability performing software upgrades and configuration enhancements Profound skill in soldering and component repair Thorough knowledge of testing equipment including service monitor, oscilloscope Strong experience in installing video camera and security alarm systems Extensive sales knowledge and experience Familiarity with CAT5 and fiber optic cable wall jack hardware racks and communications equipment



Prepared course materials and trained students and new employees including senior management, departmental supervisors, sales force management and administrative staff in application courses such as Word, Excel, PowerPoint, Outlook, Access, multisim software, Documentum, Remedy and SAP Warehouse Management modules as well as in-house developed applications, etc.

Authored training materials, manuals, and slide presentations, and produced training videos

Provided custom training to clients on-site and via interactive and engaging web-conferencing

Telecommunications & Electricity

Maintained all the electrical/mechanical equipment at various facilities at JFK airport

Preformed preventive and corrective maintenance within the network of the National Airspace System.

Repaired Medium Intensity Approach Landing System (MALSR)

Straightened out all Precision Approach Path Indicator (PAPI)

Repaired the approach Lighting System (ALS) at JFK

Worked on diesel engine generators and transfer switches with in ground and above ground tanks

Repaired uninterruptible power supply (UPS)

Monitored remotely and on site the Environmental Remote Monitoring System (ERMS)

Repaired all the radar detection system.

Electronics Repair and /Supervision

Designed of electronic products, components, and wiring harnesses

Installed low voltage electronic components on car and buses

Provided phone and on-site client support for equipment installations and roll-out of fleet safety systems

Authored and edited User Manuals, Installation Guides, Best Practices, and other aids

Provided in-house engineering support to manufacturing, sales, and purchasing departments

Conducted quality control inspections on technicians to ensure excellent work product

Trained and supervised more than 10 team member technicians. Explain to customers about the cable guide and features of the system.

Maintained cable systems by installing, repairing, programming, and upgrading cable infrastructure.

Handled customer inquiries and complaints by repairing trust and solving complex problems

Coordinated projects with other departments, utilities and businesses to ensure smooth operations

Installed CCTV systems in Commercial settings including buses, parking lots inside stores and over registers as requested and needed

Fleet Management & Computer Networking

Installed WIFI and GPS in all the buses..

Supported test engineers with prototype hardware including cable and harness assembly, wiring, electrical and mechanical assembly, test and maintenance.

Assisted in maintaining LAN/WAN records and, as appropriate, telephone systems Cable

Performed network administration functions, set up network user Accounts/permissions, reset passwords, and administered group policies via DRA and Active Directory

Performed basic networking maintenance functions such as user creation and assignment of rights and permissions.


Crewforce New York, NY Field Security Tech Present

Federal Aviation Administration (FAA) Jamaica, NY Airway Transportation Systems Specialist 2017- 2018

Rosco Vision Systems Jamaica, NY Electronics Field Engineer 2013-2017

NY City MTA/ESP/Cubic companies Brooklyn, NY Transit electronics installation technician 2013-2014

Omni Tech Solutions Company Brooklyn, NY Computer Technician 2012-2015

Clara Barton High School Brooklyn, NY Math Teacher 2003-.2013


Alliance Computing Solutions (ACS) School Manhattan, NY Automation Robotics Technician 2018

John F. Kennedy International Airport Queens, NY Precision Approach Path Indicator (PAPI) 2018

New York Business Institute New York New York, NY A+ course, Network+, CCNA 2011- 2012

New York City College of Technology Brooklyn, NY Bachelor of Engineering Telecommunication Technology

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