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Nurse Customer Service

Chester, Virginia, United States
November 20, 2018

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Desiree Davis

Chester, VA ***** 804-***-****

Nurse Practitioner

Motivated, patient-focused graduate leveraging recent Master’s degree in Nursing with emphases on Adult Gerontology Primary Care. Repeated success directing multi-faceted nursing processes, providing acute care to adult populations, creating and implementing vital care plans, and educating patients and personnel. Inspirational leader, educator, preceptor and critical thinker demonstrating clinical competence, solid therapeutic ability, strong team and patient management talents, and outstanding interpersonal, communication, organizational, and time management skills with proactive, meticulous work ethic. Able to work well with diverse populations either autonomously or collaboratively, cultivate loyal relations with patients, nurses, and practitioners, translate evidence into practice to maximize systems of care and raise outcome measures, and continually strive for patient well-being and recovery.

Areas of Expertise

Nursing Functions

Outpatient Services

Clinical Processes

Leadership Skills

Assessments Treatment Plans

Patient Education Patient Advocate

Training Employee Development

Documentation Management

Customer Service & Satisfaction


Masters of Science in Nursing Adult Gerontology Primary Care 2018

Walden University- Minneapolis, Minnesota

Bachelor of Science in Nursing 2014

Liberty University Lynchburg, VA

Associates Degree in Nursing 1998

Johnston Community College- Smithfield, VA

Licensure Certification

Registered Nurse Licensure for State of Virginia - License Number 000*******

Current American Heart Association Basic Life Support (BLS)

Advanced Cardiac Life Support (ACLS)

Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) Certification


16 Daisy Award and Nominations, 2013 – 2017

Certification of Appreciation from State of North Carolina by Governor James B Hunt, Jr. 1998


American Association of Nurse Practitioners

Chester United Methodist Church

Experience Highlights

VCU HEALTH SYSTEM, Richmond, VA, 5/2016 - Present

Clinical Nurse III – Interventional Radiology

In collaboration with interdisciplinary team provide continuum of quality nursing care and skilled nursing facility to inpatient, outpatient, routine, emergent, and trauma patients requiring interventional radiology.

Key Accomplishments:

Equipped with leadership skills, taking charge of work area. Continue growth of quality care through accurate and efficient collaboration.

Instrumental in enhancing patient flow across department by effectively assisting with large volumes of patients in prompt and professional manner.

Reinforce safety of patients during procedures and recovery. Diligent in support of patients to promote a safe culture. Attention to detail by supporting team members and demonstrating accountability.

VCU HEALTH SYSTEM, Richmond, VA, 11/2014 - 5/2016

Clinical Nurse III – Transitional Care Unit

Conducted in-depth patient assessments, created, executed, and continually evaluated patient care plans, and supported collaborations with interdisciplinary team.

Key Accomplishments:

Served as preceptor, which resulted in enriching skill sets and positioning new personnel and nursing students completing senior practicum to deliver results.

Optimized employee morale and retention, improved unit cohesion, and created a vision focused on teamwork and collaboration by establishing bed side rounding.

Maximized efficiency across the unit by serving as designated team leader and consistently providing comprehensive support, ensuring adequate assignment coverage, and resourcing new personnel.

VCU HEALTH SYSTEM, Richmond, VA 11/2013 – 11/2014

Triage Nurse – House Calls

Started the first triage nurse role in House Calls. Provided an extensive network of high quality, efficient, and compassionate care by collaborating with nurse practitioners that care for patients in the home. Promptly assisted incoming calls from patients, drove triage processes, determined appropriateness for treatment and care plans.

Key Accomplishments:

Due to exceptional skill set and in-depth nursing knowledge successfully triaged patients for appropriate follow up by collaborating with interdisciplinary team.

Significantly enhanced knowledge of patients and personnel pertaining to at home care. Patients treated at home for chronic care management including diabetes management, and hypertension management by providing education and guidance as required.

Raised service levels and strengthened operations and efficiency by swiftly addressing and resolving customer service complaints, initiating extensive documentation audits, and serving as resource to other residents and physicians with in the health care system.

VCU HEALTH SYSTEM, Richmond, VA 1/2008 – 11/2013

Clinical Nurse II – Clinical Nurse III – Emergency Department

Consistently demonstrate knowledge, skills and know-how to triage and treat patients with a wide array of medical problems. Expert in nursing process with a deep understanding of pathophysiology. Ability to adapt to busy Level 1 trauma center. Educate staff and peers in the emergency department and other departments on best practices.

Key Accomplishments:

Advanced my clinical practice by obtaining Clinical Nurse III.

Participated on the Nursing Professional Practice Counsel and sub-committee for implementation of a new pain assessment. Mentored a nurse extern.

Clinical Rotations

228 hours with Stacy Ingram-Hanson, FNP in Primary Care and Women’s Health

144 hours with Dr. Stanley Furman, MD Geriatrician serving several skilled nursing facilities including Westport in Richmond VA.

144 hours with Christine Chappell FNP in Orthopedic Primary Care at Ortho of Virginia

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