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Customer Service Manager

Location:
Greenville, South Carolina, 29615, United States
Salary:
50,000
Posted:
November 20, 2018

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Resume:

Preston B. Scott

Greenville, SC ***** / 864-***-**** / 864-***-****

ac7q3h@r.postjobfree.com

Professional Summary

Human Resources Generalist with a comprehensive understanding of business needs and customer service relations. I am highly effective at incorporating creative leadership skills in management and recruiting to achieve business objectives. Directs training that will improve efficiency while meeting deadlines and budget requirements.

Skill Highlights

• Recruiting and Retention • Compensation Administration

• Training and Development • Regulatory Compliance

• Compensation/Payroll • Personnel Records Maintenance

• Employee Relations • Exceptional Interpersonal Skills

• Labor Agreements • Innovative

Work Experience

MANAGER – HUMAN RESOURCES DEPARTMENT - Mar 2016 - Current

RC LOGISTIC – Greenville, SC

Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.

Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.

Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.

Advise department managers on organizational policy matters such as equal employment opportunity and sexual harassment and recommend any needed changes.

PARALEGAL – EXTERNSHIIP – Oct 2011 – Nov 2011

The GREENE LAW FIRM – Greenville, SC

Performed legal research and maintained files.

Assisted clients in preparation of Internal Revenue forms.

Preparing correspondence and schedule appointments.

Checking legal documents for accuracy.

ADMINISTRATIVE MANAGER – Jun 2009 – Aug 2011

RL CARRIERS – Greenville, SC

Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency.

Analyzed internal processes and recommend implemented procedural or policy changes.

Set goals and deadlines for the department.

Monitored the facility safety standards to ensure that they were secured and maintained.

DISPATCAHER/CUSTOMER SERVICE REPERSENTATIVE – Mar 2006 – Sep 2008

SUNLAND DISTRIBUTION – Greenville, SC

Lead office representative handled heavy telephone communications.

Dispatched between twenty/thirty trucks daily.

Scheduled appointments, assigned box trucks shipment in the Midwest, North, and Southeast areas.

Use SAP computer systems, posted bills, generated labels, packing slip, and maintained. inventory/quality control.

Education

Master’s Degree Human Resources, Generalist 2016

Strayer University Greenville, S.C.

Bachelor’s Degree Business Management/Administration 1981

Saint Joseph University Philadelphia, PA.

Associate of Applied Science Degree - Paralegal 2011

Brown Mackie College Greenville, S.C.

Military

Honorable Discharge

South Carolina Certified Notary Public.



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