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Administrative Assistant Customer Service

Location:
Jamaica, New York, United States
Posted:
November 17, 2018

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Resume:

Deborah Porter

Queens, NY 929-***-**** ac7px8@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Over 10 years of leadership experience with a strong track record of performance with customer services.

Proficiency in Quick Books, Peach-Tree, computer literacy- Microsoft Office SYIT, IPRO, Doculex, Lotus Notes, Watermark, DSI @ Xerox, and Cannon machines.

Proven ability to learn quickly, work collaboratively with upper management, and independently with a team-oriented perspective.

Outstanding level of attention to detail, problem-solving, decision making and critical thinking skills, with good time management skills.

I have exceptional ability in handling: Accounts Payable, Accounts Receivable, Bank Reconciliation, General Ledger and Journal entries.

EDUCATION

ASA College of Excellence

A.O.S in Business Management-Accounting 10/08 - 06/10

New York Urban League

Clerical Typist/Word Processor Certification 11/97 - 03/98

State University Bridge

Business Office Technology 01/94 - 07/94

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICES ASSOCIATE NY, NY 12/16 - 12/17

Clean Rite

Receive items from customers and mark them with codes or names, label articles for stains and fabrics that require special care.

Maintain inventory of all cleaning supplies and communicate needs to general manager.

Maintaining all laundry equipment and inform facilities manager as to any maintenance needs.

Perform additional laundry services when necessary.

CHILDCARE PROVIDER Bronx, NY 04/11 - 09//15

Spencer Family

Supervise and monitor the safety of her son.

Prepare meals and organize mealtimes and snacks for the child.

Develop schedules and routines to ensure that her son has enough physical activity, rest, and playtime.

Pay monthly bills, help with shopping and light housework.

DOCUMENT IMAGING SPECIALIST (CONSULTANT)

Converted hard copy documents to electronic files scanned documents using IPRO.

Employed Optical Character Recognition and performed document coding used IPRO.

Reassembled projects and performed quality assurance.

Analyzed data using Excel spreadsheets and reported Summary Reports of the data.

Patterson NY, NY 10/06 - 04/07

Ikon NY, NY 05/07 - 08/06

McCarter & English LLP Newark, NJ 09/05 - 03/06

Bowne Solutions NY, NY 02/05 - 10/05

Paul, Weiss, Rifkind, Wharton & Harrison LLP NY, NY 01/04 - 11/04

Planet Data Solutions, Inc. NY, NY 02/03 - 08/03

Xerox NY, NY 09/03 - 12/03

ADMINISTRATIVE ASSISTANT/HR ADMINISTRATOR

The Cormier Group, LTD Jamaica, NY 11/01 – 12/02

Prepared payroll for a staff of 20 employees, and scheduled employee’s workweek.

Managed all administrative duties; typed, filed, answered phones, faxed, made copies and ordered supplies.

Schedule maintenance on all equipment.

CLIENT ADVISOR Uniondale, NY 12/99 – 11/01

The Dime Savings Bank

Investigated responded to and resolved customer’s inquiries and problems.

Maintained supplies, opened new accounts, prepared memos, and reports.

CUSTOMER SERVICE REPRESENTATIVE Flushing, NY 02/99 – 09/99

Time Warner Cable

Responded to telephone inquiries regarding services availabilities, billing issues, rates and customers generated requests.

ADMINISTRATIVE ASSISTANT

Council Member Juanita E. Watkins Laurelton, NY 03/98 – 01/99

Analyzed investigated and resolved citizens’ complaints and requests.

Coordinated community meetings, performed general clerical duties and billing.

VOLUNTARY SERVICES

VICE PRESIDENT PARENT’S ASSOCIATION Jamaica, NY 09/90 – 06/96

Public School 123 Queens

Coordinated General Parent’s Association meeting monthly.

Responded to parent’s inquiries regarding school policies and programs of the school.

Assisted with general office duties to relieve staff for lunch.

Attended District 27 monthly meeting and reported any information, seminars, and educational training at parents meeting.

Member of school’s management team, that handles school funds for outside improvements.

Assisted with lunch yard duties, hallway patrol, and on trips.

Attended and received training certificate in Parent’s Leadership with the New York City Board of Education.

Increased the attendance of general meetings by 10% with more parents volunteering by the end of the second year.



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