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Customer Service and Executive Assistant

Mississauga, Ontario, Canada
$40,000 annual
November 16, 2018

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Skills / Demonstrated Capabilities

Anum Khan

Mobile: 647-***-**** Email: Address: Mississauga, Ontario, Canada Training Coordinator / Administrative Assistant – NetSoft College of Technology (February 2018 to Current)

Led numerous projects including streamlining Netsoft onboarding process by developing a new training manual & online systems.

Led student relationship management from administrative support to planning future success with Netsoft.

Conducted research, assembled and analyzed data to prepare reports and documents to maintain yearly registration with MAESD.

First point of contact in a customer service role, answering general phone and e-mail inquiries and providing solutions in a timely and professional manner.

Led streamlining documents of Ministry of Advanced Education & Skills Development (MAESD).

Reviewed operating practices and implement improvements where necessary.

Managed and maintained schedules, appointments and travel arrangements including office events. Customer Relationship Officer – Academics - The Educators (August 2014 to June 2016)

Responsible for planning, organizing and deploying training modules.

Led regional budgets and had a solid track record of never under or overspending. Handled budgets as big as $150,000

Responsible for coaching and guiding instructors and mentoring them towards the right outcome. Paid visits to franchise institutes and provided detailed feedback on performance and improvement plan.

Solely led trainings and executed all details personally. From event management to module designing all details were completed as a sole expert.

Solid experience of team management. Been part of team and led teams towards the right outcome. Customer Service Officer – Academics – The Educators (July 2013 to August 2014)

Led end to end customer support with delivering of timely and right support. Exclusive customer feedback was taken, analyzed and delivered to right department.

Ranked best customer service officer for my territory. Solid track record of customer satisfaction and feedback.

Led an initiative to transform customer feedback using SAP system. Closely worked with technical staff in developing tool to serve customers better and faster

Front office customer service experience during exclusive large events. Multiple franchise owners rated my services and support as best in class and reason for their business continuation with educators

Recognized for developing & updating training manuals to ensure best practices are followed within institutions.

Strong account managmenet experience with managing upto 30+ institutional branches spread over a vast territory.

Proven record of improving customer relations and increasing customer base by 2%.

Diverse experience in the education sector. Front line experience from instructing students to instructing teachers.

Recognized for guiding educational institutes towards a child centered approach. 3 years experience in visiting institutes and monitoring business model ensuring franchise profitability. Core Strengths

Business Accumen

Account management

Customer relationing

Proficient In Microsoft office

Training & development


Proven leadership skills

Energetic & proactive

Organizational & Planning skills

Problem solving skills


Strong presentation skills

Leader / Decision maker

Negotiation skills

Interpersonal skills

Employment History

An energetic candidate with diverse experience of customers management and front line customer handling in the education sector. Holding a Bachelors and Masters degree, the candidate has a proven record of successful business development via maintaining and improving relations with customers and increasing customer base by 3%. Strong reputation in numerous educational institutes for managing their account and offering best solutions with action oriented next steps towards success. Education

Master’s In Economics, University of Karachi in 2014 (Pakistan) Bachelors In Commerce, University of Karachi in 2010 (Pakistan) Trainings

Aug 2015 – Teacher Training Program – Sponsored by The Educators, Pakistan Jul 2012 – Enhanced Public Speaking – Powered by SPELT (Society of Pakistan English Language Teachers) Employment History

Sep 2018 – SOS First Aid And Safety Training – Red Cross, ON, Canada Student Instructor & Subject Coordinator – The Foundation Public School (August 2010 to May 2013)

Ranked as one of the best student instructor for Moral Education program in 2011

Track record of 3 students every year ranked highest in school. Strong student and parent feedback in school survey.

Recognized for guiding and supporting weak students after school hours. Maintained exclusivity for weak students to ensure growth and improvement.

Solid reputation amongst colleagues and parents. Designed personal module for parent teacher meeting, focused to educate parents on how to best guide their children at home.

Supported the school management in event planning, administrative activity and ensuring all school services are producing best results. Student Instructor – Happy Home School (August 2009 to May 2010)

Educating the primary classes, took an initiative to understand each student interest exclusively and plan his activities accordingly.

Solid track record of managing big classes and helping children improve their interpersonal and reading skills.

Made an effort in maintaining positive and lively environment in class parallel to focus on educational curriculum.

Solely led events and activities helping children explore their innovative self.

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