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Manager Service

Location:
Jefferson City, Missouri, United States
Posted:
November 16, 2018

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Resume:

Steven Ruch

**** ******* **. ********* ****, MO *5109 ac7ptf@r.postjobfree.com 417-***-**** https://www.linkedin.com/in/steven-ruch-0a229926/ SSN 9530

PROVEN LEADER

I am a highly motivated and loyal leader and manager who has experience in the Information technology industry. I have several years of experience as a systems integrator involving networking both wired and wireless, software installation and configuration, training, system implementation in a windows environment to include active directory and server configuration and management.

An organized professional with over 20 years of proven leadership, management and technical skills. Communication and guidance are very strong skills. Ingenious problem solver looking to obtain a challenging executive management position, bringing exceptional ability to analyze and solve problems as they arise.

WORK EXPERIENCE

OPERATIONS MANAGER

Total Home and Farm Video Solutions, Inc. - Mattoon, IL

January 2018 to Present

Improved relationships with the manufacturers, customers, clients and representatives.

Restructured company-wide processes to ensure operations achieved 52% cost saving.

Developed training programs for all security installers and technicians to achieve the status of Level 1 Network Technician.

Created policies and procedures for inventory control and ordering processes to keep inventory at no less than 85%.

Instituted a services division to support existing customers reducing service tickets by 75% in the first six months.

Directed changes to the website and other marketing programs providing help videos and support tickets to increase customer and client satisfaction.

OPERATIONS MANAGER/TECHNICAL SERVICES MANAGER/SALES SUPPORT

Turn Key Mobile, Inc - Jefferson City, MO

June 2005 to December 2017

Managed the delivery of digital in-car video, iris and facial recognition software, and license plate recognition systems to over 150 law enforcement agencies in the United States creating effective evidence collection.

Developed the Technical Services Department, a service not previously available at Turn Key Mobile.

Initiated Customer Relations Management software and procedures for sales and service for record keeping and customer service.

Trained and/or certified to conduct product demonstrations, all levels of training, and post-sale support by each system OEM. These include, but are not limited to:

•Panasonic - Arbitrator 360 In-Car Video System, Body Worn Cameras, SQL Server, Windows Servers and Fixed Surveillance.

•MorphoTrust - Iris and Facial Recognition Systems, Integration and Training

•Vigilant Solutions - Fixed and Mobile License Plate Recognition Systems and cloud-based access

•Cradlepoint- Certified Network Associate

•Genetec - Synergis, Omnicast and AutoVu

STORE MANGER

Radio Communication Specialists - Joplin, MO

September 2001 to June2006

Selected as Store Manager after two weeks.

Developed procedures to provide in store service as well as onsite service for customers.

Increased sales by over 250% by the end of the second year.

Opened 2 more stores increasing market share.

Created a travelling installation team generating a 25% increase in profits.

EDUCATION

BACHELOR’S DEGREE: BUSINESS ADMINISTRATION AND PROJECT MANAGEMENT

Colorado Technical University, Colorado Springs, CO

Homeland Security FedVTE Cybersecurity Training

MILITARY SERVICE

BRANCH: US ARMY

Service Country: United States

Rank: First Sergeant

September 1980 to January 2002

Cavalry Scout for the first 13 years and Army Recruiter for the last 9 years.

Commendations: Meritorious Service Medal (2nd Award), Army Commendation Medal with Combat Distinguishing Device "V", Army Commendation Medal (5th Award), Army Achievement Medal (4th Award), Army Good Conduct Medal (7th Award, )National Defense Medal, Southwest Asia Service Medal w/ 2 Bronze Service Stars, Air Assault Badge, Expert Marksmanship Badge, Driver and Mechanic Badge, US Army Gold Recruiter Badge with 3 Sapphire Stars, Gold Army Recruiting Ring, Glenn E Morrel Award

ADDITIONAL INFORMATION

Life Member of Ancient Free and Accepted Masons

Life Member of Veterans of Foreign Wars



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