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Front Office Management

Gurgaon, Haryana, India
November 15, 2018

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Email ID: I Mobile: 981******* I Location: Palam Vihar, Gurgaon

Profile Summary:

A competent professional with 14+ years of rich experience in Secretarial Support, General Administration, Facility Management, Front Office, Travel & Hotel, Visa & Forex Management, Back Office Support

Employment History:

Period : April 2018 till date

Organization : GEMS EDUCATION

Designation : Registar

Business : Education Industry

Provide daily business administration, secretarial support

Calendar Management

Visitor and Travel Management

Work on administrative Issues (stationary, office supplies)

Log and maintain academic records

Involved in Admission and withdrawal

Oversee the enrollment process for new students

Maintain physical and computerized records including student files.

Maintain database

Prepare information such as transfer certificates, Bonafide certificates etc.,

Quick management of all External & Internal calls.

Handling visitors/parents in a gracious manner and also interact with the Parents and resolve the issue/queries, schedule meetings

Participated in School Expo at Epicentre, VClub, Crowne Plaza

Generating MIS Report

Period : August 2007 till July 2014


Designation : Office Administrative Co-ordinator

Business : Oil & Gas Company

Ensure smooth functioning and overall maintenance in all administrative aspects.

Provide support to all Staff in travel arrangements, petty cash functions and general administrative duties.

Maintain record of all official document, bills, couriers & contracts.

Managed the day to day running activities of organization.

Handled Admin helpdesk and assign tasks related to housekeeping, plumbing, electrical to the concerned persons.

Generate MIS report and circulate to the respective stakeholders.

Update internal Global Telephone Directory and maintain the employee data excel sheet on a regular basis.

Responsible for maintaining the parking sticker database management – issuance and replenish the same by coordinating with DLF.

Responsible for maintaining the HSE India List on a monthly basis, co-ordinate and arrange First Aid trainings for the employees.

Maintain stocks of consumables and toiletries.

Checking and filling of the monthly bills received on a regular basis.

Travel and hotel arrangements, Forex arrangement, Visa assistance, Verification & processing of the travel bills.

Period : May 2006 till August 2007

Organization : CANON INDIA PVT LTD

Designation : Front Office Executive

Business : Imaging Technology

Quick management of all External & Internal calls.

Handling visitors in a gracious manner and also ensure the movement of the visitor.

Maintenance of meeting rooms of corporate office and Delhi branch.

Vendor Management which includes hotel, travel, courier, stationary etc.

Hotel & Travel bookings, arrangement for visa letter, forex.

Providing travel & expenses support to other management team members

Verification of all travels bills, courier bills.

Maintaining Access system by generating attendance report, lateness report, issuing access cards.

Maintain Database, ordering printing & stationary.

Supporting HR dept. in scheduling Interviews.

Circulating Official mails as and when required.

Period : May 2003 till April 2006

Organization : STUDY OVERSEAS LTD (UK)

Designation : Front Office Coordinator cum Education Counselor

Business : Education Consultants

Responsible for handling Front office, attending visitors, clients etc.

Maintain a excel sheet of the student phone calls and forward to the respective counselor for follow-ups.

Maintain record of all the offer letters received and the photocopies by giving them the Application Code to work more effectively.

Prepare application template for sending applications and other documents to the university.

Keep track of the prospectus stock, inventory and order online as per the requirement.

Design flyers using Photoshop for the upcoming university visits & scholarship flyers for the universities.

Ensure all the Demand Drafts and Visa Declaration forms given by the student are entered and updated in the system.

Responsible for preparing Authorisation Letters of the students and sending them to the universities.

Support the office managers with any preparation required for school visits, exhibition, seminars etc. Required to assist in the educational exhibitions held at British Council and other regions like Chandigarh, Jalandhar, Ludhiana etc.

Arrange the briefing packs for Pre-departure event and ensure that the relevant documents are included like: booklet, city guide, leaflets etc.

Travel and Hotel booking arrangement in other regions for counseling seminars

Also worked as an acting Personal Assistant to Director for 3months

Academic Profile:

2 Years Diploma Course in Secretarial Practice and Office Management from Women's Polytechnic, New Delhi

Certificate course in computers from APTECH covering: MS Office, Lotus Notes

Graduation B.A.(P) from Delhi University in 1996

Higher Secondary in 1993 from Delhi

Secondary in 1991 from Delhi

Personal Details:

Date of Birth : 28th October 1976

Marital status : Married (Rashmi Kathuria)

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