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Customer Service Employee Relations

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
November 15, 2018

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Nationality : Thailand

Language skill : Thai and English

Address: No.09 12A floor, Rhythm Avenue Condo, USJ 19, Selangor, Malaysia. Mobile : +601******** (Malaysia)

Mobile : +668******** (Thai)

Email :

Thai language customer support – 1.5 years

HR analyst – 4 years

Purchasing & IT – 4 years’ experience

Business analyst – 4 years


B.Sc Computer Information System, Burapha University, Thailand Dec 2005 Training :

Q&A Quality and Calibration, Internal Audit Course ISO 9001:2000 Dec 18-19, 2004

Motivation Training Institute, Successful To Administrative Staff Dec 16-17, 2003

Software Park, Thailand, Oracle Developer Professional Training April1-May 31,2002 Skills:

Excellent negotiation skills, good interpersonal and high responsible person

Database Admin: Oracle V.8i & 9i, MSSQL Server, and MS-Access.

Communication: Fluent in English and Thai. Fair in Japanese and Chinese. Work History

Convergys - KL

Nov 2016 – Present

Customer Service - Thai Language support

Answer incoming phone call and incoming e – email on the client customer service

Provide high level of professional competent service assistance American Refugee Committee International

Oct 2013 – Nov 2016

Office Manager (HR/Payroll/Recruitment/Admin/Visa processing)

Maintains and updates the Quarterly Key Risk reports, Control Plan and Loss Register. Also coordinates all matters relating to Division risks with the Division Head /Risk Coordinators to follow-up on the outstanding issues and updating the action plans etc. Collates, monitors, challenges and tests completeness of Risk Information.

Develops and supports on the implementation of an appropriate Risk framework to meet the minimum standards of Regional Office and the Group

Develops and supports on the implementation of an appropriate Risk framework to meet the minimum standards of Regional Office and the Group

Conducting feasibility study for new project and following up the existing ones to optimize effectiveness.

project management and business development plans, strategic planning, budgeting and forecasting. mapping and precised

Manage strategic relationship with sponsors and business partner vendor.

Direct and supervise the works of the procurement officer

Acts as officer-in-charge of administrative for Regional office, especially when Country Director is unavailable.

Coordinates with Bangkok and field staff coordinators to ensure uninterrupted day-to-day operations that meet ARC objectives.

Develops and implement working administrative procedure for ARC Thailand program.

Oversees and ensures pertinent administrative functions in the Thailand country office.

Ensures that contract insurance, work permit and other administrative necessities for ARC staff are arranged.

Administers proper recruitment for the country office and field sites.

Oversee and ensure the procurement steps and receiving for goods and services are executed in compliance with the regulations of ARC and the requirements of donors. Achievement

Responsible for leading the development and implementation of a software solution which automated several processes, reduced labor, and saved the organization approximately 1,000,000 baht.

Wrote technical procedures and provided one-on-one training to a major corporate client, instilling a level of confidence that led to a 400,000 baht increase in the contract value.

Maintained strong vendor relationships by improved relations with a delinquent manufacturing partner while negotiating a 2,000,000 baht settlement (including 70,000 baht in accrued interest) for past-due rebates

Mahidol University,

July 2011 – Oct 2013

IT Executive

Develop Human resource information system, SAP and solving those difference conflicts or problems because I have been in many pressure situations such as challenges from Doctor and Student so I have to be enough tolerance, patience and to be very good listener if possible

Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. Achievement

Completion of major project within budget and ahead of schedule, September 2011

Nominated as Project manager on numerous occasions Nissan Motor (Thailand)

April 2007-Mar 2010

Purchasing Control

Investigate and resolve all employee complaints, issues and concerns regarding employment practices, working conditions, disciplinary actions, etc. originating from various sources. Escalate issues to and partner with HR Generalists and Legal as needed.

Partner with management teams to recommend separation decisions; work internally to get necessary oversight and approvals for such decisions.

Communicate and ensure understanding by employees of laws, regulations, and organizational policies and procedures. Answer questions from managers and employees and inform HR Generalists of any issues requiring their involvement.

Reinforce self-service model with management team. Provide feedback to HR Generalists on areas of difficulty which may require further training or support.

Partner with internal HR team to ensure consistency in handling of employee relations issues.

Partner with counsel to prepare for, and when necessary, attend mediations, arbitration, and other court/legal proceedings.

Act as point of contact with Loss Prevention related employee investigations.

Assist with complex worker’s compensation, leave of absence and accommodation issues. Research, establish and share best practices with internal team as needed.

Ensure compliance with all applicable federal, state and local employment, pay and workplace laws and regulations. Partner closely with Legal, Benefits, Payroll, and external vendors to establish alignment and respond to compliance inquiries.

Must use discretion and independent judgment with respect to matters of significance. Problem solving often requires originality in determining new procedures, programs or practices. Often problems are resolved in the absence of precedent. Significant strategic thinking and external study is required:

Proactive employee relations initiative identification and roll-out

Examination of trends within complaints/investigations and how that impacts existing protocol/policies

Keeping current on legal updates


Saved the company 5,000,000 baht, reduced labor, and automated several processes by directing the development and implementation of a new software solution. Fashion People Co., Ltd

Customer support officer

Oct 2004-April 2007

Analyze & design Database required & developed & supported & trained our service and interface by used Crystal report and visual basic, then Sql and Stored Procedures with MS-SQL 2000 DBMS. Control to make discount card for customer.

Experience: data Analysis of Commission Sales Promotion and variance product, Sales Monthly Report. Giving to information with customer via e-mail and telephone. Support sales, service-parts marketing. Public Relations & Training.

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