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Customer Service Representative

Toronto, Ontario, Canada
November 15, 2018

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Sandra Hunte ***-***- ***0

An experienced customer service person with a proven history of providing positive a customer experience. Excellent written, verbal and interpersonal skills. Able to work in a fast paced environment and remain calm. Well-developed analytical and problem solving skills. Very detail oriented.


Customer Service Representative. (TTC) – part time

Great Connections Employment Services Inc. - Toronto, ON September 2016 – Present

Communicate changes and clarify TTC policies and procedures to customers.

Maintain a good working knowledge of all surface and subway routes, schedules, rules and regulations.

Provide maps and alternate routes due to closures and regulations.

Customer Relations Officer (Contract)

Teleperformance -Toronto, ON November 2016 - April 2017

Handling the day to day operations of the bill payment services.

reviewed and resolved customer concerns about their various accounts

analyzed and escalated customer issues to the appropriate department

Retrieved information and sent requests to billing agencies.

Reviewed, assessed and determined actions regarding duplicate, missing and misdirected payments.

Prepared and posted accounting entries.

Administrative Assistant/Reception

Spilled Milk Productions January 2005- June 2016

Used software to prepare reports, memos, and other documents.

Sort incoming mail and faxes for distribution.

Forward incoming general emails and voicemails.

Update and ensure the accuracy of the organization’s software.

Customer Service Agent (Contract)

Deloitte - Toronto, ON November 2014 to November 2015

Confer with customers by telephone

provide information about products and services,

take orders or cancel accounts,

obtain details of complaints.

Keep records of customer interactions and transactions

details of inquiries, complaints, and comments, and actions taken.

Confirmed that appropriate changes were made to resolve customers and their issues.

Responded to customers’ inquiries or to notify them of order problems and planned adjustments.

Referred unresolved customer grievances to designated departments for further investigation.

Player Support Representative

GTECH - Toronto, ON February 2014 to August 2014

Answer inquiries via telephone, emails and live chat from customers

Provided instructions regarding: card activation, PIN or card replacement

Explain the type and cost of services offered.

Input customer information for billing of services and arranged payments

Issue receipts, forms to clients.

Receive and log complaints.

Investigate complaints.

Arrange for refunds and credits.

Access client information and process calls.

Maintain records and statistics.

Customer Service Representative (Contract)

Mogo Financial Inc. - Toronto, ON September 2013 to December 2013

Ensuring customer satisfactions by providing prompt, professional customer service.

Explained the lending process to new clients.

Helped customers fill out loan applications.

Promoted sales of credit products and loan services.

Assessed applicants for loans. Collected on past due accounts

Maintained the customer database.


NextStop Support Inc. February 2012 to June 2013

Screened resumes and conducted telephone interviews to vet individuals over the phone to determine their suitability for the specific job being offered

Advised individuals regarding career opportunities, incentives and benefits of a career.

Conducted background and reference checks

Calendar management of appointments

scheduled appointments for clients or customers by mail, phone, or in person

recorded time and date of appointment in appointment book.

wrote to clients to remind them of appointments.

noted in appointment book when interviews were filled or cancelled

Conducted exit interviews

Stayed current on company’s personnel policies and provincial laws about employment practices

Advised individuals about career opportunities, incentives, benefits, and advantages of a career.

Head Receptionist

The Daniels Corporation May 2007 to September 2012

Take and relay messages.

Provide information to callers.

Greet people entering organization.

Direct people to correct destinations.

Deal with queries from the public and customers.

Ensure knowledge of staff movements in and out of the organization.

General administrative and clerical support.

Receive and sort mail and deliveries.

Schedules appointments.

Maintain appointment diary either manually or electronically.

Tidy and maintain reception area.

Answer telephone, screen and direct calls.


Canadian Business College

Administrative Assistance Business Diploma

The Academy of Learning

Microcomputer Software Support

George Brown College

Early Childhood Education

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