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Project Manager

Virginia Beach, Virginia, United States
November 15, 2018

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Kenneth M. Culpepper

Atlanta, GA, 404-***-**** –

Professional Summary:

Senior Program / Project Manager, and Business Intelligence Consultant with 22 years of experience with Fortune 500 companies systemizing business intelligence, integration solutions, ERP solutions, data warehouse, data quality and governance. Business outcome driven data executive with focus on cultivation of data disciplines for data literacy, managing data complexities, business and technical cultures of diversity, and data foundation trust. Client focused consultant with extensive background in project management, (Agile, SCRUM, SDLC, PMBOK), project planning, business process optimization, implementation and integration strategies, resource planning, business requirements, ETL, design and development, change management, MDM, migration, risk / issues management, functional / integration / regression / UAT testing, QA, data governance, cutover, support transition and ROI Analyses.

Professional Experience:

IMS, Inc. Atlanta, GA 1996 - Current

Senior Program Manager and Business Intelligence Consultant

IMS is a consulting firm focusing in development, management, implementation and integration of business systems solutions within SAP, Oracle, Teradata, Microsoft, SQL and data warehouse environments. Responsible for management, implementation, business and technical requirements, program execution and project planning, resource management and acquisition, QA, functional, integration, regression testing, support transition and business development.

Created and implemented Business Intelligence Methodology and BI Blueprints in retail, supply chain, financial, manufacturing, pharmaceutical, eCommerce, plant maintenance, government, banking and distribution.

Managed and consulted on the implementation of client Business Intelligence blueprints and reporting stables, Enterprise Data Warehouse, SAP, Business Objects, Cognos, Informatica, Microstrategy, Salesforce, Oracle Business Suites, JDE, FLEXCUBE, Teradata, Microsoft AX, Power BI, Azure, SAP Hybris, Teradata, O365 Cloud solutions, Jett Data Manager.

Agile / SCRUM, SDLC, Waterfall, PMBOK / PMI methodologies implementing sprint delivery stages with Justification, BI Blueprint, Analysis, Design, Construct, Validate and Deploy. Consulted on the creation of Enterprise Information Teams within client organizations consisting of the management and execution of enterprise data management and data delivery, cross-functional data models, architecture, MDM, Metadata, ETL, migration, integration, business processes, budgeting, governance, requirements, analytics, design / development, testing, security and support transition.

La-Z-Boy – Reported directly to the CMO; program / project management and implementation of manufacturing control system and creation of Data Warehouse for Business Intelligence reporting for wood-working manufacturer of upholstery furniture.

Agile methodology implementing sprint delivery stages with Justification, BI Blueprint, Analysis, Design, Construct, Validate and Deploy for development of business reporting and dashboards which included BI / ERP, Wayfair, Data Governance, CRM, Supply Chain, Finance and MDM.

Inventory Management consisted of multi-level bills of material, business process optimization, perpetual inventory evaluation and materials management, vendor outsourcing, production scheduling, budgeting, standard costing, accounting, purchasing, asset management, plant maintenance, sales / service / returns orders.

Human Capital Management pertaining to labor time with overhead calculation, material and labor variance, work-in-process valuation, transportation / mobile delivery end-to-end cash cycle, free trade zone and Executive ERP Dashboards.

Oracle E-Business Suite, SAP, MM, BI/ BW, Plant Maintenance, Cloud, SSIS, SQL, JIRA, SD, MS Project, Information Steward, BOBJ, JDE, FTZ, OTC, Microstrategy, Cognos, Salesforce, MDM, QA, EDI, ICN, SDLC, ERP.

American Eagle Outfitters – Reported directly to the Director of Business Intelligence; delivery and project management, implementation and integration of a customer loyalty program for, 950 retail stores, AE Credit Card and e-Commerce through digital mobile technology.

The project included management of business process and systems integration within agile

methodology implementing sprint delivery stages with Justification, BI Blueprint, Analysis,

Design, Construct, Validate and Deploy.

Management included project planning, issues management, change management and cutover,

business and customer analytics, software development, file feeds and transfer management, reporting, customer acquisition management, eCommerce digital applications to email and mobile campaigns, point-of-sale, CRM, ERP Solutions, Synchrony, Sales / Service / Returns Orders, data governance, free trade zone, supply chain, MDM and customer service.

Gathered business and technical requirements, managed development cycles of build, design

and deployment, testing sequences of functional / integration / regression / UAT, migration,

budgeting, security and support transition.

Teradata, Oracle, Cloud, IBM Maximo, JIRA reporting, wiki, OTC, FTZ, CRM, Microsite, Agile, Brierley, Informatica, Salesforce, Microstrategy, BOBJ, Cognos, Tableau, POS, MS Project, MDM, QA, EDI, ERP Solution, Testing.

The Coca-Cola Company – Reported directly to the Director of Business Intelligence; delivery / project manager for development, integration and implementation of Business Objects 4.0 and SAP BW / BI reporting within North America and Canada Business Units.

Developed and implemented reporting and dashboards (SDLC) for Retail, Supply Chain, Plant

Maintenance; ERP solutions with Human Capital Management, Finance, Accounting, Sales /

Service / Returns, Data Governance, Client Onboarding, Asset Management, Inventory, CRM,

Procurement, Operations, Tactical Route Planning, MDM and Vending.

Created and implemented project plans, business process optimization, budgeting, business /

technical requirements, managed Teradata, EDW, BOBJ, Information Steward, Data Services,

ETL, and Informatica developers (on-shore / off-shore), created project MDM procedures,

change management, cutover migrations and transports, QA, Regression, Functional, Integration

and UAT Testing, Security, Cutover and Support Transition.

Created and implemented Support Transition plans, scheduling and scorecards. Managed report

development stables pertaining to Coca-Cola Asia Bottlers creating digital signage to create

new retail personalized and engaging experiences.

Managed Bottler Retail Mergers and Acquisitions, from Oracle r12 E-Business Suite data.

SAP, JDE, MM, BI/ BW, Plant Maintenance, Cloud, ECC 6.0, SLA, FICO, Hybris, OTC, BPM, SD, LE, Cognos, BOBJ, JIRA dashboards, Info Steward, MES, WM, CRM, ERP Solution, EDI, SQL, Data Services, SSIS, PMO, VMS, Hybris, APO, JDE, ETL, Teradata, Informatica, Tableau, OBIEE, FLEXCUBE, QA, Microsoft Dynamics, Office 365, Cloud, E2E, OTC, HPQC, Salesforce, MDM, Microstrategy, MS Project, Webi, Hadoop

SunTrust Bank – Business Intelligence Project Manager for reporting development, integration and implementation for projects with Legal Docs, Mergers & Acquisitions, Cloud Solution, Image & Capture, Universal Document Manager, Data Governance, Loan Origination Services, Metro Banking Call Routing, Client On-Boarding, Mortgage, Credit Documents, Asset Management / Trusts and HMDA.

Agile methodology implementing sprint delivery stages with Justification, BI Blueprint, Analysis, Design, Construct, Validate and Deploy. Created and managed Differentiated Service Experiences that assisted in overcoming intense competition, reduced margins, and increased customer expectations by creating a unique competitive advantage built upon improved profitability and an extended customer reach.

Managed project resources, business and technical requirements, project planning, business

process optimization, design / DEV, budgeting, risk and issues management, change

management and cutover, ERP solutions, QA, functional / regression / CAT testing, migration,

support and security transitions.

Oracle, FLEXCUBE Core Banking, Microsoft, nCino, MS Project, Primavera, Cloud, Information Steward, BOBJ, Cognos, JDE, Salesforce, MDM, eSign, Drawloop, JIRA, QA, EDI, ICN, Testing, ERP

Toronto Dominion Bank – Project Manager with implementing agile sprint delivery stages with Justification, BI Blueprint, Analysis, Design, Construct, Validate and Deploy.

Cloud data and systems integration data loads and feeds implementation, data and integration security, resource management, business and technical requirements, project planning, business process optimization, design / development, risk / issues management, budgeting, cutover, web / database /systems reporting solutions, migration, data quality (functional / regression / UAT test).

Support and security transitions with group hierarchies for DFAST CCAR Stress Testing within business units of Finance, CRM, Retail, Supply Chain, Commercial, ERP Solutions, CRE & C&I, Mortgage, Deposits, Fees, Mergers and Acquisitions, Data Governance, Cash Management, Modeling, Securities, Client On-Boarding, Asset Management / Trusts, Compliance & Credit Risk.

Development of reporting and dashboards stable from data within Oracle E-Business Suites from Oracle r12 system to fulfill Federal compliance for credit, deposit, fees and loan monitoring. Used Microsoft Dynamics to remove barriers with disabled employees to customize their work environment and adapt to a wide variety of situations increasing productivity.

Oracle, FLEXCUBE Core Banking, Salesforce, Ensono Cloud, JDE, Cognos, MS Project, MS Dynamics, CRM, MDM, QA, Salesforce, Microstrategy, JIRA, ERP, QA, EDI, ETL, SQL, JIRA reporting, Change Management, Security, Support Transition

South Carolina Department of Revenue – Reported directly to the CFO / COO; program and project management, development, integration and implementation (Agile / SCRUM) of reporting stables for SAP Business Objects 3.1 and SAP BW 7.3 within agency tax areas of Corporate, Sales, Withholding, Miscellaneous Taxes, eCommerce / Revenue Processing, Accounting, Finance, ERP Solutions, Operations, Procurement, Mergers & Acquisitions, Human Resources and Executive Dashboards, Audit and Collections.

Managed BW, DW and MDM migrations from SAP XIR/2 to SAP BO 3.1, SQL05 to SQL08 and

SAP BO 3.0 to 3.1. Created business / technical requirements, project planning, business

process optimization, budgeting, created systemized data from unstructured data sets, managed

technical resources, Data Services processes, Training, QA / UAT Testing, Security, Migration,

Cutover and Support Transition.

All BI reporting and dashboards were developed from SAP BOBJ Information Steward.

SAP, JD Edwards, ECC, Hybris, BOBJ, Cognos, Microstrategy, Information Steward, Data Governance, Xcelsius, SQL, JIRA, PMBOK, OLAP, EDI, ERP, WM, APO, OTC, SD, FICO, BPM, MDM, QA, Data Services, Informatica, Support Transition, MS Project, Visio, WebI, BEx

Schnitzer Steel – Reported directly to the CIO; program and project management (Agile / SCRUM), integration and implementation, project planning, business process optimization, change management and cutover, gathered business and technical requirements, budgeting, security, implemented testing, QA, cutover, support transition and governance for all data sources, databases, universes and reporting.

Managed BW migrations (Data Services) from DW and MDM to SQL Rapid Marts to SAP Business Objects 2.7 within Oracle ERP / Financials for Oracle 11i and r12 EDW with OBIEE for Finance, Accounting, Operations, Material / Labor/ Overhead, Costing, Inventory, Manufacturing, Plant Maintenance, Data Governance, CRM, Procurement, Sales / Service / Returns, ERP solutions with Human Capital Management, Supply Chain, Transactional and CRM TPM departments for steel manufacturing company.

All reporting, migrations and BI dashboards were developed from SAP Business Objects Information Steward.

SAP, ECC, JD Edwards, BOBJ, WM, MM, BI/ BW, Plant Maintenance, Cognos, Xcelsius, FICO, SD, LE, SQL, BPC, MES, Crystal Reports, MicroStrategy, Data Services, SSIS, E2E Cash Cycle, OTC, APO, EDI, CRM, TPM, ERP, Oracle E-Business Suite, FLEXCUBE, VMS, QA, MDM, Salesforce, MS Project and Visio.

Southwire – Reported directly to the CIO; program management, business analysis, development and implementation of envision, requirements, design, development, QA / testing, warranty and support transition of new digital content for a $7 billion manufacturer.

Business divisions were incorporated with content including Product Catalog, International, Data Governance, eCommerce, Operations, Mergers and Acquisitions, Customer Service, Supply Chain, Sales and Marketing, CRM, OEM, Electrical, Retail, Industrial, Energy, Ethics and Compliance, Sales / Service / Returns Orders, Plant Maintenance, SCR and Human Resources.

The project consisted of creation and assembly of a Digital Council for governance, content reasoning, end-to-end cash cycle, training and measurement reporting, business planning, business process consolidation, creation and implementation of project planning, budgeting, change management and cutover, and support transition.

Implementation of customized mobile applications and language translation processes..

SAP, MM, BI/ BW, Plant Maintenance, ERP, MES, OTC, FICO, SD, LE. CRM, OTC, Hybris, Tableau, BOBJ, Cognos, JDE, Microstrategy, JIRA, BPM, MDM, Data Quality, BPC, Salesforce, SharePoint, Salesforce, CableBuilder, MS Project.

UCB Pharmaceutical – Reported directly to the Director of Marketing Sciences; project manager for development, integration and implementation of reporting stables within data warehouse residing in Cloud Technology for Central Nervous System and Immunology business units.

Created and managed business and technical requirements, build, design, functional / integration / regression / UAT testing, security and support transition. ERP Executive Dashboards were developed using SAP BOBJ Information Steward and Cognos BI tools.

Business work streams included Salesforce, Call Planning and Sales Analytics, CRM, Social Media Monitoring, Sales / Service / Returns, Data Governance, PMO, Incentive Compensation, Operations, Data Governance and Executive C-Suite Dashboards.

SAP, JD Edwards, MM, BI/ BW, Plant Maintenance, Cloud, Mainframe, Microsoft Project, Cognos, Informatica, Hybris, BOBJ, Information Steward, FICO, ETL, Qlickview, MDM, Salesforce, SOW, ERP Solutions, BPM, EDI, Change Management, QA, HPQC, Cutover, Support Transition.

Novartis Pharmaceutical – Project management, created and implemented business and technical requirements, CRM strategies and modeling for new pharmaceutical division.

Integrated enterprise business data, user and reporting requirements, market research, managed Customer Call Center, pharmacy transaction acquisitions and regulations, delivery logistics and data quality and testing. Modeling and test markets produced a 449% ROI from a 6 million B2C customer acquisition CRM strategy.

SOW, SLA, MS Project, Visio, WebI, QA, PMO, Cognos, Oracle and MicroSoft.

Bridgestone – Reported directly to the CIO; program and project management, integration, business analyst, gathered business user and technical reporting requirements, designed and implemented DW and ERP solutions with Teradata CRM TPM system with data quality.

Managed Customer Call Center, finance, accounting, MDM, managed inventory, manufacturing, supply chain, testing and governance, migrated internal data marts, managed development of business, research and logistics initiatives reporting for customers & prospects within Cognos.

Consulted and managed dealer, retail and OEM data migrations with consumer / B2B data.

Teradata, JD Edwards, Plant Maintenance, Mainframe.

Barnes & Noble – Reported directly to the CIO, program management of future year strategies and market research for 650 B&N Stores of the Future.

Implementation included SQL and SAP NetWeaver BI (MDM) migration, documentation of RFID UHF technology with Electronic Product Code (EPC) allowing B&N opportunities to perform serialized item by RPM transaction measurement.

Golub Corporation – Reported directly to the CIO; project management (Agile / SCRUM), integration and implementation of retail POS system for northeastern chain of retail supermarkets and pharmacies.

Managed business and technical resources, gathered business and technical requirements, designed implementation of POS testing, QA, cutover, support transition and governance for all data sources, databases and reporting.

Implemented Agile sprints pertaining to POS applications for Retail & Pharmacies, Inventory, HR, Supply Chain, Fuel Centers, Vendor Pricing, Finance, Accounting, Operations, Procurement.

Fuel Centers were designed for federal transportation regulations and pharmacy transactions were designed for regulation to health insurance pre-certification, Medicaid and Medicare.

Mainframe, MS Project, PMO, SQL, Agile/ SCRUM, ERP, MDM, OTC, Support Transition, Data Services, ETL, WebI, QA, Support, Oracle, WM, Retalix

Ruby Tuesday – Project managed enterprise integration and implementation of CRM system and data quality, market research, created marketing strategies decreasing marketing cost by 41% and acquisition/retention strategies producing a 127% ROI for 600 retail restaurant stores, created mag-stripe data source paths and perpetuated product strategies.

The White Stone Group – Consultation, management, integration and implementation of health insurance pre-certification systems reporting and strategies for Medicaid, Medicare, private and public-sector heath care insurance companies to C-suite hospital administration executives.

MS Project, DQ, PMO, RFP.

United Methodist Publishing House – Project management, integration and implementation for data quality and governance with Oracle E-Business Suite, financial, customer and transactional reporting. Report requirements, design, development and QA testing for publishing transactional systems with Main Frame. (MS Project, Oracle E-Business Suite)

ATMOS Energy – Project management, consultation, resource management, project planning, data and systems integration data meter and hand-held devices loads and feeds implementation, data and integration security, business and technical requirements, design / development, risk / issues management, change management and solutions, database reporting solutions, data quality (functional and regression testing, support transition and security.

Comcast – Implemented customer data integration and migrations in data warehouse, gathered user and technical requirements, implemented data quality / testing for 22 million subscribers with national EDW and Main Frame.

Reebok International – Project management, data quality, migration, market research, reporting development within Cognos, for retail channel customers. Modeling produced a 120% ROI for customer acquisition CRM strategies.

Municipal Gas Authority of Georgia – Retail and Commercial business consulting. Project planning, resource planning, new product development, accounting, procurement, regulatory compliance training, vendor and supplier management.

Harrah’s Entertainment – Business analyst, created integration plans, gathered user and technical requirements for implementation of CRM applications within Main Frame and Teradata EDW for 27 gaming and casino properties.

SAKS Fifth Avenue – Business analyst, implementation of business integration processes, financial auditing, market research, logistic and business planning, data quality and testing for Main Frame and Teradata CRM applications.

LIFEWAY RESOURCES Nashville, TN 1993 - 1996

LifeWay Resources is one of the largest providers of published products in the world. It has approximately 1800 employees, annual sales over $700 million, operates over 120 retail stores, and annually publishes 300 periodicals and curriculum pieces. It is a retailer, cataloger, wholesaler, publisher, manufacturer, marketer, and sponsor of conferences and events.

Director of Integrated Marketing Communications

Created and implemented Database Integration and Cleansing Plan which created $1.5 million

in savings to the corporate bottom line in Year 1, and a five-year cumulative gain of $5 million.

Developed a corporate CRM system which collected and measured consumer purchasing behavior, response history, geo-demographic data, entries of promotions and events, and customer service efforts.

Created and implemented Lifetime Value models identifying the long-term profit per customer against the total marketing cost, by acquisition cost; valued at $850K in savings and increased revenue in Year 1.

Employed data mining and modeling methodologies for creating custom segmentation profiles, regression, and CHAID analyses which gained high ROI for marketing efforts from corporate marketing promotions.

Developed niche and event marketing programs and involvement strategies to target customer segments.

Wrote and implemented business plans with strategic initiatives that measured success of test markets, ROI for rollout of marketing promotions, and new business ventures.

CRUZE COMPUTER SYSTEMS Knoxville, TN 1987 - 1993

CCS is a custom software house which markets turn key solutions of software, hardware and maintenance to manufacturing, retail, wholesale, health care, restaurant chains and financial companies.

National Sales Manager


UNIVERSITY OF TENNESSEE Knoxville Master of Science in Marketing Communications

UNIVERSITY OF TENNESSEE Knoxville Bachelor of Science in Communications

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