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Customer Service Sales

Location:
Norfolk, Virginia, United States
Salary:
My current salary is $27/hour.
Posted:
November 15, 2018

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Resume:

CHARINA ABANO

Norfolk, VA 757-***-**** ac7pjp@r.postjobfree.com

ACCOUNT EXECUTIVE

Marketing Research Sales Project Management

A motivated top-performing marketing and sales Account Executive with experience leading sales, marketing, business/consumer research, and project management to deliver substantial revenue growth in highly competitive business markets. Strong expertise in leveraging public relations and advertising knowledge to help grow the network of clients. Experience in managing client portfolios, fund transfers and management, and handling client finances. Highly accomplished in ability to build and maintain relationships, as well as managing sales reports and forecasts. Fluent in English and Filipino/Tagalog. Able to work for any employer without sponsorship. Technical proficiency in Microsoft and Apple Mac software. Other core competencies include:

Strong Problem-Solving Skills

Social Media Management

Time Management

Interpersonal Communication

Business/Consumer Research

Proficient in Win Query

Multi-tasking

Creative and Innovative

Leadership skills

Administrative Skills

Strategic Planning

Proficient in SPSS

Organized and Resourceful

Relationship Building

Advertising and Public Relations

Proficient in Microsoft and Mac

Proficient in Logic Depot

Excellent Customer Service

NOTABLE COMPETENCIES

Proven success in generating revenue for the company

Excellent Interpersonal and intercultural communication skills

Ability to manage multiple projects at once

Able to analyze and organize data using various statistical software.

Proficient with Social Media marketing, analysis, and advertising.

Excellent written and oral skills in English and Filipino/Tagalog.

Proven ability to prioritize and delegate tasks effectively.

Takes initiative in completing challenging and complex tasks.

Ability to motivate and inspire others, as a team player and a leader.

Experience in various editing platforms to improve business communications and promotional materials.

Ability to establish credibility, trust, and lasting relationships with stakeholders quickly that lead to increase company profit and client partnership.

EMPLOYMENT HISTORY

ADP, Norfolk, VA 08-2018-Current

Implementations Consultant

Provided expert project management to various clients as they transitioned to ADP TotalSource.

Provided consultation on benefits, time management, data cloud and other ADP products that caters to the needs of customers.

Implemented the PEO partnership by ensuring compliance is met by clients as they transition to ADP TotalSource.

Successfully created customized solutions and benefits to cater to client’s specific needs.

Conducted expert training on various HR technology and Payroll services using ADP Workforce now to clients.

ISSUES AND ANSWERS NETWORK, Virginia Beach, VA 08/2017-08/2018

Account Executive

Responsible for managing various business and consumer research from start to finish.

Develops and enhances research questions to ensure that it is consumer friendly and objective hitting.

Oversees programming and sample supply, test studies, and manage the interviewers on the facilities to ensure that the project runs smoothly.

Once data collection is complete, I organize and review data in SPSS, develop custom tables and report on findings from both qualitative and quantitative perspective.

Oversees programming and sample supply, test studies, and manage the interviewers on the facilities to ensure that the project runs smoothly.

Once data collection is complete, I organize and review data in SPSS, develop custom tables and report on findings from both qualitative and quantitative perspective.

Brought in new clients for the company and an estimated revenue of $200,000 to the company from the various projects that I managed.

Successfully managed 17 business and consumer research projects independently from the medical/health, insurance, internet, and hotel/tourism.

Partnered in managing over 50 polls for both Republican and Democratic parties.

DIAMOND RESORTS INTERNATIONAL, Virginia Beach, VA 06/2017-08/2017

Marketing Specialist/OPC

Introduce and promote vacation ownership to our guests, as well as persuading them to attend a 90-minute sales pitch conducted by the resort’s sales team

Successfully brought in a revenue of $80,000 from a timeshare deal all in my first month.

Assist management in achieving/exceeding monthly departmental monthly budgets.

Communicate the customer needs and interests to management based on market needs.

Provide superior customer service and generate sales tours for each resort entity.

Deliver high quality guests to our sales partners while providing a competitive and lucrative environment for our team members, and facilitate outstanding customer service to our members, owners, and guests.

PRU LIFE UK, Global City, Manila 01/2011-11/2011

VIP Account Specialist

Responsible for all financial and administrative transactions for VIP account holders of Life Insurance policies- Managing portfolios, fund transfers, fund management, fund withdrawals, change of plans & beneficiaries, and processing payments.

Provide marketing strategy for investment portfolio to prospective corporate partners such as Citibank and HSBC.

Enrolled approximately 500 new accounts with corporate partners.

Developed promotional strategies with upper management for Life Insurance Policy kits to make investing more clear and accessible for the target audience.

Provided quality customer service and developed trusting relationships with VIP clients.

MICROSOFT CORPORATION, Manila 07/2010-01/2011

Retail Marketing Trade Specialist

Promoted Microsoft products to corporate partners such as Intel, Lenovo, Dell, Acer and Asus.

Organized various marketing tools with corporate partners by co-planning and co-sharing the funds in promotional events of their computers and Microsoft’s software products.

Managed the sales portfolio and sales forecast of retail partners around the area.

Developed relationships, provided customer feedback, and served as point of contact between Microsoft and our retail partners.

Successfully met and exceeded the quarterly sales quota of $300,000.

Developed relationships, provided customer feedback, and served as point of contact between Microsoft and our retail partners.

Successfully met and exceeded the quarterly sales quota of $300,000.

CHEVRON CORPORATION, Manila 04/2009-12/2009

Marketing and Sales Specialist

Responsible for the preparation of the marketing kit for promoting our fleet card to prospective corporate clients.

Developed presentations, brochures, posters, billboards and other advertising materials for promotional purposes.

Prepared sales report, gathered sales forecast, handled payments and provided invoices for accounts in National Capital Region.

Prepared and sent business proposals to establish partnerships with our prospective clients; 82% success rate.

EDUCATION & ACHIEVEMENTS

Master of Business Administration, focus on Project Management,

University of Maryland University College (UMUC) -Current

Bachelor of Arts in Organizational Communication, Major in Marketing, Minor- Psychology

University of Philippines- Manila -2011

Graduated Cum Laude; among the top 25% of graduating class

Recipient of Presidential Leadership award from former Philippine President Gloria Arroyo

Recipient of Congressional Award for Academic Excellence

Marketing head for Junior Marketing Association

VP of University of the Philippines Manila Chorale; competed and won in choir competitions across Europe in 2005, 2007, 2009

VP for Internal Affairs of the University Student Council. Established a University helpline for sexual assault victims.

Produced an Instructional Manual on Etiquette for Social Engagements.

Produced an Undergraduate Thesis on the Perceived Effectiveness of Symbolism, Music, and Empathy in Social Marketing Campaigns in producing awareness about good nutrition and brand recall among millennial mothers.

VOLUNTEER ACTIVITIES

Military Command’s Family readiness group to provide support to military families. (2012-2015)

Parishioner and choir member in El Shaddai Christian Ministry in Manila. (2009-2012)

Tutor for Bantay Bata, teaching kids from poor communities in Philippines how to read and write. (2007-2008)

REFERENCES PROVIDED UPON REQUEST



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