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Legal Assistant Manager

Norwalk, Connecticut, United States
November 15, 2018

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Gregory L. Hunter

* ***** ******, *******, ** ***54


Work Experience

****-****, *** ********** ********, LLC New York, NY


Consumer collector in law firm-owned agency, specializing in tuition and student loans for colleges and universities.

Contacted debtors complying with FDCPA, obtained and processed payments, negotiated settlements, requested documentation and responses to disputes.

Performed skip tracing as needed.

2015–2016, Jaffe & Asher, LLP New York, NY

Legal Assistant/Collector

Collector in law firm for all phases of consumer collections-Pre-Litigation, Litigation, and Judgment, complying with FDCPA, client and firm requirements.

Negotiated payouts and settlements with consumers, Debt Settlement Companies and attorneys.

Processed payments and requested settlement and payout documents.

Escalated complaints and disputes to internal Client Services Departments.

Skip traced as needed.

Prepared daily and weekly reports for management.

1999–2012, Convergent Commercial, Inc. (formerly CCH, Inc.) White Plains, NY

Account Manager

Rehired and promoted from Legal Assistant. Same responsibilities, plus: reviewed in-house collection activities and requested further handling, reassign, forward to outside counsel or close.

Ensured claims handled in timely matter.

Obtained requested supporting documents.

Handled escalated debtor calls / complaints.

Legal Assistant

Liaison between largest volume client and outside counsel for large collection agency.

Followed up for status and skip traced.

Obtained supporting documents from client systems or from client. Researched debtor disputes.

Reviewed suit worthiness prior to suit recommendation.

Prepared discovery responses from available resources and from client.

Confirmed witness availability and handled calendar for depositions, mediations and trials. Authorized settlements according to client parameters, or obtained client authorization.

Followed up for payments and processed direct payments.

Secured settlement documents.

Handled debtor calls on claims in attorney status. Monthly report to client on status of claims handled by counsel.

1995–1998, ADT Security Services, Inc. Elmsford, NY

Credit and Collections Supervisor

Supervised 16 full-time collectors with a customer base of 100,000 residential and commercial accounts.

Hired, trained and supervised 10 part-time collectors.

Set collection procedures.

Designed and implemented contact reporting format.

Interfaced with district offices, corporate accounting centers and collection agencies.

Handled escalated accounts.

Approved write-offs and referrals to collection agency.

Approved credit applications .

In-depth knowledge of proprietary accounts receivable program.

Promoted May 1996 from Residential Collector.


Computer and Internet literate: Windows, Word, Excel, Outlook. Volunteer and former committee member: SoNo Arts Celebration, Norwalk Seaport Association, Kayak for a Cause; committee member and former officer Ski Bears of Connecticut; certified ski instructor Amateur Ski Instructors of America.


1992-1993 Adelphi University Garden City, NY

Lawyer’s Assistant Program (ABA Paralegal Certification); Honors

1973-1977 Providence College Providence, RI

Bachelor of Arts, English

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