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IT Director

Alhambra, California, United States
November 15, 2018

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***** ******* ***, *** ***, Reseda, CA 91335



A distinguished Director of Information Technology and Software Engineering with twelve (12) years experience in diverse range of technologies within multiple industry settings. Demonstrated success managing Networking, Software Design, Quality Assurance, Product Development, and Internet Technology. Well-organized result oriented individual with proven ability to implement standards, procedures and processes that improve business functionality and operations. Solid management skills, capable of leading and motivating individuals to maximize levels of productivity, while forming cohesive team environments. Exceptional communicator, focused on building strong client relationships.

• Information Technology • Executive Management • Networking • Analyze Business and Customers Requirements • Marketing • Troubleshoot and Debug • SDLC • Microsoft Web Expression • Microsoft Front Page • Microsoft Office • Adobe Photoshop • HTML • CSS


Director of Information Systems and Technology July 2016 - Present Kids Klub Child Development Centers - Pasadena, CA

- Overseeing the daily performance of computer hardware/software systems consisting of 3 locations, 90 users, 60 computers and a data center that includes 4 servers

- Managing company's websites, social media channels and 80 surveillance cameras

- Collaborating closely with executives (VP of Operations and CEO) to define the company’s future needs according to acquisitions, growth forecasts, and industry changes

- Maintaining record of daily data communication transactions, problems and remedial action taken, and installation activities

- Develop training materials and procedures, and/or train users in the proper use of hardware and software

- Implemented changes resulting in cost savings of 30% in IT operating expenses in the first year

- Managed and led a complex FileMaker project from planning to completion (transitioning and recreating an AccessDB project to FileMaker). Compiled detailed descriptions of user needs, program functions and steps required to develop or modify; wrote functional specifications for developers and ensured developers met all milestones and goals as laid out in project plan.

Software and Web Engineer June 2015 – June 2016

Rees Electronics - Los Angeles, CA

- Managed online marketing and advertising campaigns, increasing sales by 250 percent

- Developed marketing strategies that increased eBay’s sales of professional digital dictation and transcription equipment by 800 percent in 3 months

- Implemented various SEO procedures that have increased the number of visitors by 300 percent in 6 months

- Organized company’s website to have a unified view for products and smoother order process

- Managed over $1 million worth of company inventory

Software and Web Engineer, Marketing Assistant January 2013 - May 2015

Program4Pc - Woodland Hills, CA

- Participated in software design reviews (multi versions), investigating design approaches and evaluating feasibility

- Produced and defined environments to conduct manual test activities

- Managed company’s partners, affiliates and agents, led to increase sale by 150 percent

- Generated approximately $120,000 in FY 2014 by employing a new procedure which streamlined the business's vendor relationships (eBay, Amazon, Cnet, Purch)

- Helped improve the reliability and efficiency of company’s website

- Developed 400+ manuals, specification sheets, technical bulletins, and tutorials for products

Software and Web Engineer June 2010 - December 2012

Raven Computer - Woodland Hills, CA

- Designed, developed, and managed over fifty (50) websites and internet-based projects

- Produced analysis reports on status of projects for upper management and development team

- Participated in development team for designing and developing Gym Management software, including members’ registration, entrance, and scoring systems via biometric (fingerprint scan)

- Designed and maintained custom toolbar for Raven Computer

Software Engineer June 2006 - April 2010

ConvexSoft - Yerevan, Armenia

- Supported Research and Development team on the optimization, reliability, and cost reduction for released products

- Participated in over twenty (20) software design reviews

- Designed, developed, and maintained ConvexSoft’s website, as well as manuals, specification sheets, and technical bulletins

- Provided extensive technical support for customers


Master’s Degree in Software Engineering 2008 - 2010

State Engineering University of Armenia (SEUA) - Yerevan, Armenia

Bachelor’s Degree in Software Engineering (Diploma of Engineer) 2003 - 2008

State Engineering University of Armenia (SEUA) - Yerevan, Armenia

Web Design; Modules: HTML, Front Page 2001

Cavendish College - London, England

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