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Desktop Support Manager

San Francisco, California, United States
November 15, 2018

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Santa Rosa California

707-***-**** (Mobile) m


Top Skills


Microsoft Office



Aircraft Fabrication and



Scott Andrew Marshall

Computer Specialist at AP Professionals Santa Rosa Hospital Santa Rosa, California


Career Objective:

System Admin, Desktop Support MCSE_Certified.

20 years of diverse experience supporting IT \MAC\PC from large to small companies, H/Ware and S/Ware to final install, 0365 migrations, Systems Admin support. 15 years Air-frame, Composites - F-18, 747 Mech.

Contract to Perm or Perm is what I am looking for in the NorthBay. As valued employee I bring the following experience: Proven leader with 20+ years IT experience building organizations within Northrop Grumman and many other highly revered Companies in supporting Networks, Servers and all aspects of Systems Administration, Desktop Support, Helpdesk. Results orientated in effective communication and team-building across departmental communication.

Years of practical experience in every aspect of IT support. ITIL\ ISO trained with recent experience developing strategies for mentoring coworkers.


AP Professionals Santa Rosa Hospital, Trama Center Computer Specialist

November 2018 - Present

Santa Rosa, California

Santa Rosa Hospital, Trama Center...Desktop Support with all the duties and more to be updated soon.


MAC AND PC Build Support Engineer

April 2018 - July 2018 (4 months)

San Francisco Bay Area

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San Francisco Health Plan

Production support analyst

February 2018 - March 2018 (2 months)

San Francisco Bay

Employee computer and application support along with a lot of FTP Encrypted file moves to substitute what should be automated ...This was a short time position as it was month end closing and over before i knew it as there was not a lot of work after month end.

Jubilant HollisterStier Contract Manufacturing & Services Systems Administrator \ IT Infrastructure

June 2017 - December 2017 (7 months)

Spokane, Washington

Configure server hardware, peripherals, services, settings,VM builds, directories, storage in accordance with standards and project/operational requirements.

Apply security techniques to protect from loss of data through physical security, anti-virus methods and data backup and recovery, Symantec, Exchange and all other Admin functions.

Diagnose and repair server and network failures.

Provide on-going maintenance of existing servers, Exchange/Symantec Gateway/Barracuda/and production servers, 75 and 160 applications.

Perform other duties and responsibilities as set forth by the IT Infrastructure Supervisor.

ThermoFisher Scientific (Molecular BioProducts)

IT Systems Analyst / Systems Administrator

November 2016 - April 2017 (6 months)

Petaluma CA

Moving to Spokane Washington.

Single point of service for manufacturing along with all employees. End-user Support

• Desktop Support – W7 –W10

• Dell Hardware (Desktops/Laptops)

• Server Desk System Administration

• Network Connectivity

• Basic Application support i.e. Office Outlook etc. Basic Server Support

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• Backup Administration/Tape Rotation – Backup Exec

• NTFS Permissions

• AD Account Administration

• Print Server Administration, Setup, etc

• Basic Hardware Support

Vendor Management

• Basic Management of outside service vendors

1. Cabling Contractors

2. Security Contractors

3. Electrical Contractors

Basic Project Management

• Manage open item

• Time lines

• Vendors

• Roll-outs

• Implementations

The world leader in serving science

Home Depot

Freight Coordinator part time

December 2016 - 2017 (1 year 1 month)

Rohnert Park

This was a night time fill in job as my wife was between jobs and our rent was raised so I had to cover.


Redeployment Refresh Tech

September 2016 - October 2016 (2 months)

Northbay of San Francisco

Worked nights replacing all registers and monitors at different stores throughout the Northbay. 6 week contract while looking for a more permenent support role within a reputable company.


Systems Eng

August 2016 - August 2016 (1 month)

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Mac and Microsoft imaging along with support for all walkups. 1 month contract

Ultragenyx Pharmaceutical Inc.

Support Analyst

May 2016 - July 2016 (3 months)


2-month stint: Full Desktop support for one the two largest Pharmaceutical companies in Northern California supporting a population of 2-300. Direct Flow Medical®, Inc.

Senior User Support Analyst

February 2016 - May 2016 (4 months)

Santa Rosa, CA 95403-1055

Direct IT Support for all areas of Hardware, Software, Phones, Purchase Orders, and developing needs that are growing at a fast rate. I am responsible for assisting local and remote employees with ‘client side’ technology, including PC maintenance, peripheral support, mobile phone support, audio/ visual tools, Assist in router upgrades, changing telecom and network carriers troubleshooting and management of software. Performs maintenance, installations, upgrades and other technical duties related to the operation of the telecommunications network/system. Full O365 migration from 2013 for 200 users along with upgrades for Project and Visio thru purchase orders with SHI and other Software Hardware companies. Installation of Solidworks, Minitab and financial Software with configuration assistance for all Installs. Account Creation and rights assignment to respected groups for proper resource mailbox additions. Scan to email configuration for all local users. Support 130+


IT Field Support Engineer

April 2013 - January 2016 (2 years 10 months)

Novato, Calif

I am responsible for assisting corporate local and remote employees with

‘client side’ technology, including PC maintenance, peripheral support, mobile phone support, audio/visual tools, Assisted in router upgrades, changing telecom and network carriers troubleshooting and management of software. Performs maintenance, installations, upgrades and other technical duties related to the operation of the telecommunications network/system, Page 4 of 10

may assign extensions and voice mail numbers. Responds to complex telecommunication requests and may make recommendations for improving system performance telecommunications testing and punch-down equipment. Assisted in new office turn-ups and moving Office locations, pretty much doing all the Infrastructure and Network and Telecommunications by myself. Install and configuration of Adobe Creative Suite and over 30 other applications from Microsoft to Frozen Mountain. Maintain PC's, laptops, servers, and various software applications with working knowledge of Microsoft’s System Center Configuration Manager (SCCM) and Microsoft Deployment Toolkit (MDT).Citrix XenApp setup and support, Constant Imaging and cloning with Acronis and many other configuration issues that come with a large enterprise environment like Infor has.

Support 54 in Novato, Ca and 14 in San Francisco and 14 in Mountain View alone along with a worldwide remote group of employee’s. UCLA Health System

Lead Help Desk Analyst @ UCLA RONALD REAGAN HOSPITAL January 2013 - March 2013 (3 months)


Help Desk Lead @ Ronald Reagan UCLA Medical Center I work as the Lead over Jr agents supporting some 18.000 users at UCLA Ronald Reagan and Santa Monica Hospitals and some 200 outer clinics. Exhibits excellent communication and the ability to not only lead a team but work well with management for the goal of converting most applications over EPIC as UCLA makes a major conversion of their services. Demonstrating the ability to excel in a fast paced Enterprise level environment with (18000+end users) Working with Service Now, Ad, Exchange, remote login, TSO- mainframe, paging systems, Quest for Active Directory control, Centricity, Lawson, Smart web, Ris, and a host of other apps.

Kaiser Permanente IT

Kaiser Data Center Support Tech

July 2012 - January 2013 (7 months)

2600 Napa Valley Corporate Dr, Napa, Ca, 94558

I work as Deskside support on existing employees and with planners on all the server, routers, patch panels, switches and hubs for all relocation and cabling, copper and fiber connections so that Wintel or Verizon’s can access online to their servers for configuration issues. Also Installed a 20 Million Dollar Hot Aisle Containment for all Kaiser Pharmaceutical data with over 640 Computers Page 5 of 10

and storage units. I work Tape Backup and assign IP addresses and make sure that the systems are up and running on the network. The Data Center covers 100.000 SQFT of space with some 4-5000 Servers that is soon to double. I am also working in Remedy and Visio on cabinet layouts. Altegra Health

Desktop Support

June 2012 - July 2012 (2 months)

Culver City

I maintained full Desktop Support for the Los Angeles location 10, 11 and 12 floor. Worked all ticketing in Kaseya along with account creation in Active Directory. Also used Join me for remote control along with remote desktop. Printer and mobile scanner support. We issue out over a 100 laptops every two weeks with encryption and new SIDs along with standard and nonstandard software. All phone support and in house support of Audio Visual assistance for clients.

Bayarea Consulting

Desktop and Server Support

November 2011 - May 2012 (7 months)

SF Bay

Hardare and S/Ware support for a multitude of companies. Marc-Pierre Mancini 626-***-****

WORLD WIDE Tech Services

Refersh and Deployment Tech

April 2012 - April 2012 (1 month)

Embassy Suites - San Rafael, Ca

Refresh of 44 W7 and 2 Servers and a switch with full hookup and configuration including. World Wide Tech Services, Ray Thompson, Project Manager, 252-***-****

Protech Working Recruitment

MICROSOFT Server Redeployment Tech

April 2012 - April 2012 (1 month)

Mountain View, Ca

Shut down and disassembled 200 Servers and racks. Moved them to another building and reassembled and wired to bring up to service. ProActive Business Solutions, Tamara Lawson, Staffing Specialist/Account Manager, 510-***-**** ext 244

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ProActive Solutions

Server Redeployment Tech

March 2012 - March 2012 (1 month)

Mountain View

Shut down and disassembled 57 Servers and racks. Moved to another building and reassembled and wired to bring up to service. ProActive Business Solutions, Tamara Lawson, Staffing Specialist/Account Manager, 510-***-**** ext 244

Go2IT Group

Deployment Technical Support

February 2012 - February 2012 (1 month)

Novato, Ca

Deployed 200 machines with full hookup and configuration including labs. AMEC / MACTEC

Refersh and Deployment Tech

January 2012 - February 2012 (2 months)

Petaluma, CA

Rolled out W7 to 65 machines and configured all outlook and updates along with all personal settings for the users. David Payne, Technical Lead, 859-***-**** ext. 5113,

Northrop Grumman Corporation


July 2010 - July 2011 (1 year 1 month)

Salt Lake City

Desk Top Desk Support III- ES-Electronic Systems (2010-2011) Provided all desktop, hardware and software support for 700 employees at the Salt Lake City facility. All phone support and in house support of Audio Visual assistance for clients. Desktop and laptop refresh for XP and W7. Setup the conference meetings for all executives. Worked with WebEx incorporated with outlook for the conference meetings. Incorporated polycom with the meetings. Worked with Cisco meeting conference service. Received requests via VMware ticketing system for the deployment of specific types of hardware and software platforms of personal computer systems to new employees. Maintained the shipping of systems returned for decommission and also for redeployment to the Redondo Beach facility and the Chantilly, VA facility all the while maintaining accurate logs with all required data to track system location. Page 7 of 10

Working OS installs that are automated and mass deployment of new systems to the building assigned of 700 employees.

Northrop Grumman Corporation

Network Administrator, Pulic Key Infrastructure

June 2004 - June 2011 (7 years 1 month)

Carson, Ca

Administrator for (NGPKI), Northrop Grumman Public Key Infrastructure Northrop Grumman Corporation

Helpdesk Support 4\ Desktop Support \Network Ops - IS\IT\MULTI SECTOR SUPPORT

January 1999 - June 2010 (11 years 6 months)

Carson Ca

Provide support for all sector help desk issues with part time Desktop Support. With 10 years of Help Desk experience (two within network operations), assigned lead for 2 years as liaison between four Help Desks across the country before and after consolidation.We supported MAC,s till 2008. Northrop Grumman Corporation


March 2000 - March 2004 (4 years 1 month)

Carson, California

Monitor all network issues and servers across the United States and assist with outages thru AT&T verifying outage responsibility. Used Openview and WhatsUpGold along with Perl Scripts to ping and monitor new machines and overheating or all hardware issues.

Northrop Grumman Corporation

Metal Bonder & Assembler Sr. Lead

January 1984 - January 1999 (15 years 1 month)

Hawthorne, Calif

I supervised as the Lead over Bond Shop clean room and shop floor assembly up to 18 personnel consisting of attendance, performance work schedules and performance issues on the assembly process of F18s, 747 and F5 airplanes for 5 years. I was a Liaison Metal Bonder and assembler SR prior between 35 shop employees dispatching work orders to support supply and demand needs for the assembly line so that we could eliminate shut down situations. Maintained Warehouse parts inventory Management and shipping between incoming and outgoing supply chains by use of a computer tracking compliance system for over 7 years including the Maintaining of logged Page 8 of 10

records of all hardware quantities between 3 clean rooms and sub assembly to maintain production flow needs. Also ordered all chemicals for the Bond shop and maintained accurate supply on hand to accommodate production needs. Dandoy Glass


February 1981 - December 1983 (2 years 11 months)

Torrance, Cali

Install glass in windows, skylights, store fronts, auto and display cases, or on surfaces, such as building fronts, interior walls, ceilings, and tabletops. Worked with all aspects of glass installation along with metal and the tools required.


Warehouse worker

January 1978 - January 1981 (3 years 1 month)

While in school I worked at a Warehouse that supplied time locks for vaults and worked within the shipping and supply chain to venders. 2 years of part time and the last summer of full time while attending collage also. This consisted of taking incoming raw material and storing until production had completed the final product and then would assist with the packing and shipping of the final product to the customers within the required time line. All documentation and shipping documents with FEDEX/UPS and other shippers where part of the process tasks.



CERTIFICATION, A+ (1999 - 2000)


CERTIFICATION, CNA (2001 - 2002)


CCNA, Cisco (1999 - 1999)


Certification, MCSE (1998 - 1999)


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AIRFRAME, Airframe Mechanics and Aircraft Maintenance Technology/ Technician (1996 - 1997)

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