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Customer Service Sales

United States
November 15, 2018

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Dawn Schlosser

***** ***** ****** **.

Houston TX 77089

Home 281-***-**** Mobile 832-***-****


Over 15 years business to business collection

Customer Service oriented

Proficient in reviewing account for reconciliation to lower delinquency

Strong communications

Detail oriented

Team and goal oriented

Experience in Microsoft Office systems

Professional Experience:

PROFESSIONAL ALTERNATIVE (Temp Assignment) 10/2018-Present

Email processed invoice and purchase order to customer

Download and enter invoice into portals

Send past due invoice to customer

Make collection calls

First Data 07/2017-03/2018

Review merchant account and determine reason for delinquency

Determine issues and transfer to correct department regarding disputes

Accept payment by check or debit card

Review account to determine if qualifies to reopen and reactivate account

Receive inbound and outbound call

U S Legal Support 02/2017-05/2017

Contacted client regarding open invoices

Enter in disputes for any price discrepancy or dispute if order or billed to wrong person

Processed credit cards

Submitted accounts on spreadsheet to be final demand

E-mailed invoices, statement or spreadsheets

MATHESON TRI GAS, (worked one year for K-Force as temp) 08/2011-11/2016

Contacted customer regarding reason for delinquent account and status of payment

Review accounts for credit approval based on customer purchases, payment history, ability to pay and our business strategy.

Process credit for pricing, return items and dispute

Processed credit cards

Reviewed account and determine if needed to be assigned to bad debt

Performed cylinder audit to determine if cylinder were returned and not record correctly

Ran Dun and Bradstreet and personal credit reports

Update accounts for new billing and shipping information

Accountemps, Houston TX 02/2011-07/2011

Various temp jobs

Contact customer regarding reason for delinquency or issues

Get status of payment and take payment over phone

Forward any disputes to supervisor

Ledgent Staffing, Houston TX 02/2010-05/2010

Collection Specialist (Assignment for Spark Energy)

Contact customer regarding reason for delinquent account and status of payment

Review account for payment history for payment arrangements

Research issue and resolved or forwarded to correct department

AIRGAS SOUTHWEST, Houston TX 10/2008-01/2010

Collection Specialist

Contact customer to determine reason for delinquency and any issue and resolve.

Analytical review of an assigned territory to reconcile and manage the A/R

Review accounts for credit approval based on customer purchases, payment history, ability to pay and our business strategy.

Researches and process charge back, returns and checks returned.

Processed daily credit card and check payments, processed DCR and bank deposit.

Maintain strong communication with field sales, customer service and management regarding customer issues, identified account risks and potential credit problems

Proactively identify accounts that should be placed on credit hold.

Key Equipment Finance, Houston TX 08/2000 –03/2008

(Formerly American Express Business Finance and

High Value Unit Collection Specialist

Consistently met individual goals that contribute to team success

Maintained 150-250 accounts with an exposure exceeding $65K with multiple leases that required special managing due to potential complicated issues

Analyze account for any errors and processed any reconciliations

Communicated with customer to determine reason for delinquency and discussed any issues regarding the accounts and executed actions to resolve

Negotiate payment arrangements with customer to resolve delinquency

Collaborated with other departments, sales representatives, and vendors to review issues on accounts until resolved then advised the customer of the status

Utilize different resources for collection: skip tracing, delinquency letters, assigning inspectors, and obtained Fair Market Value for equipment


San Jacinto College, Houston TX (Basic Courses)

J. Frank Dobie High School, Houston TX

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