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Customer Service Administrative Assistant

Location:
Willis, Texas, United States
Posted:
November 15, 2018

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Resume:

Lydia E. Galindez

**** ****** **** ****

Willis, Texas 77378

216-***-****

ac7pfx@r.postjobfree.com

CARRER OBJECTIVE:

Seeking an Administrative Assistant position making the most of extensive experience in office management, communication, record-keeping and accounting to contribute to the success of prospective employer. Continuing to utilize my proven skills in customer service, recruitment, administration, organizational skills, attention to detail and problem solving, community outreach and bilingual (Spanish) written and oral communication skills.

PROFESSIONAL EXPERIENCE:

Part Time Member Order Specialist (October 2017 – June 2018)

Sam’s Club

Conroe, Texas

Manage Members Online and Fax n Pull orders

Physically pulls inventory from the shelves to ensure accurate delivery of warehouse products based on numbers, size, color, quantity and quality requirements

Ensure that orders are accurate

Stage items correctly for delivery

Operate handling equipment and ensures safety regulations are followed

Process specific orders

Shrink wraps products to pallets

Pack Warehouse orders as necessary onto a Flatbed or Cart

Operate a TC 70 scanner so that the proper order is picked and inventory is managed correctly

Secure items until Members arrive

Follow up on out-of-stock merchandise to meet Members needs

Public Information Officer, Recruitment Department (June 1998 – October 2015)

Cuyahoga County Division of Children and Family Services

Cleveland, Ohio

Recruit Foster/Adoptive/Kinship families through personal engagement and at special events.

Handle Recruitment phone lines by answering questions, resolving issues and registering participants for foster/adoptive parenting classes

Prepare and setup training rooms for Foster/Adoptive/Kinship Training

Register attendees at foster/adoptive training classes

Manage data entry in two database systems (SACWIS & DAWN)

Coordinate training preparation by generating participation list, printing certificates, distributing handouts and by responding to registration issues and changes

Created a Revised Bureau of Criminal Investigation (BCI) and Federal Bureau of Investigation (FBI) filing and distribution process

Administer BCI and FBI electronic fingerprint record check

Monitor BCI and FBI electronic fingerprint results

Generate and issue purchase order for BCI for payment

Orchestrate the setup of the Mobile Moving Hearts Gallery (a photo display of children available for adoption throughout Cuyahoga County)

Compile and transfer training materials

Distribute training materials

Assist Senior Training Officer and Trainers at training sites

Maintain confidential records of perspective foster/adoptive/kinship parents and fingerprint results

Notarize confidential information for perspective foster/adoptive/kinship parents when submitting application and employees throughout the Department of Children and Family Services

Aid in assisting and planning of special events

Provide translation services for Spanish speaking clients and colleagues

Handle the Monthly Statistical Report for the Foster Home Resource Management and Recruitment Department

Process payments of Newly Licensed Foster Parents (FMS SACWIS database)

Chaired Registration Committee for Holiday Angels event 2010 and Giving Tree for our children in custody

Secretary, Foster Home Resources Department

Cuyahoga County Department of Children and Family Services

Cleveland, Ohio

Served and provided secretarial support to Senior Supervisor and six (6) unit supervisors and their staff

Greeted visitors

Answered all incoming calls

Provided excellent customer service to clients

Handled routine problems or details in place of senior supervisor

Composed letters, memos, emails and reports

Scheduled meetings, conferences and appointments

Collected and processed monthly statistical reports

Transcribed and complied minutes

Maintained and reviewed timesheets for accuracy

Ordered supplies for the unit

Tracked office supply inventory and budget

Completed large mailing projects

Distributed expense reports

Processed state required documents for fire inspection

Generated and issued purchase orders

Provided translation services for Spanish speaking clients

Maintained log of newly licensed foster homes and re certifications

Processed payments for newly licensed foster parents

Created filing system for Closed / Withdrawn cases

Maintained confidential filing system

Completed major typing and copying projects

Bilingual Secretary, FAS D Ongoing Unit

Cuyahoga County Department of Children and Family Services

Cleveland, Ohio

Served and provided secretarial support to Senior Supervisor and six (6) supervisors and their staff

Collected monthly statistical reports

Composed letters, memos, emails and reports

Transcribed and compiled minutes

Ordered supplies for the unit

Tracked office supply inventory and budget

Greeted visitors

Answered all incoming calls

Provided excellent customer service to clients

Provided translation services for Spanish speaking clients

Provided secretarial support for additional departments when needed

Completed typing and copying assignments

Secretary, Prosecutors Office

Cuyahoga County Department of Children and Family Services

Cleveland, Ohio

Served and provided secretarial support to four (4) Prosecutors and professional staff

Completed typing and copying assignments

Composed letters, memos, emails and reports

Prepared and compiled reports, briefs, complaints, motions and affidavits

Served copies of motions and pleadings upon social workers and other parties

Scheduled meetings and appointments

Collected and distributed mail and maintained files

Provided secretarial support to other secretaries

Administrative Assistant (December 1997 – May 1998)

Temporary Position

Case Western Reserve University (CWRU), Mandell School of Applied Social Science (MSASS) Continuing Education

Cleveland, Ohio

Maintained records of all income and expenses for workshops

Trained new secretaries

Scheduled meetings and appointments

Maintained files and records

Completed typing and copying assignments

Disbursed workshop evaluation reports

Coordinated workshop preparation by generating participation list, printing certificates, distributing handouts and by responding to registration issues and changes

Administrative Assistant (October 1986 – June 1997)

Cuyahoga Metropolitan Housing Authority (CMHA)

Cleveland, Ohio

Performed internal audit

Scheduled meetings and appointments

Maintained files and records

Served and provided secretarial support

Composed letters, memos, emails and reports

Collected and distributed mail

Maintained files

Greeted visitors

Answered all incoming calls

EDUCATION

High School Diploma (1980), Lincoln West High School, Cleveland, Ohio

SKILLS

Fluent in English and Spanish (oral and written)

Excellent typing skills (70-75 wpm)

Excellent written and interpersonal communication skills

Electronic fingerprinting (Web Check) and manual fingerprinting (10 Finger Roll)

Tax Preparer, Jackson Hewitt Tax Service, 2004

Expert at Microsoft Suite (Word, Excel, Power Point, Access)

State of Ohio Notary Public, 2005 to 2015

Ability to use printers, copiers and other office equipment

Ability to maintain confidentiality



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