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Customer Service Representative

East Orange, New Jersey, United States
November 15, 2018

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Dominique White 347-***-****

*** ******** **, **** ******, NJ 07017

Professional Customer Service Representative with nearly 5 years of experience at GEICO. Seeking new challenges to allow skills to grow in a fast paced environment Client-focused

Excellent communication

Proficiency in problem solving.

Excellent with kids

Positive learning process


Training and development

Quick learner

Time management skills

Customer Service Representative

GEICO Woodbury, NY May 2014 - June 2018

Performed in-depth research to answer more complex questions. Resolved product/policy issues and shared benefits of new technology. Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Fielded an average of 65 customer service calls per day. Confirmed that appropriate changes were made to resolve customers' problems. Recommended, selected and helped locate merchandise based on customer needs and desires.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Offered direction and gave constructive feedback to motivate team members. Attended 1-2 team meetings each month to voice concerns and offer constructive feedback to others.


Rooney's Hair Salon Laurelton, NY January 2011 - April 2014 Provides Spa manicures/ pedicures

Upsell services to customers

Resolved guest complaints.



Made customer appointments and updated master schedule. Met with clients to discuss needs, service preferences and special requests. Kept work areas clean and neat, sanitized surfaces and equipment and swept up debris. Consistently recognized by management for providing superior customer service. Created repeat business by developing long-term relationships with regular customers. Cared for nails and cuticles with soaking, shaping and polishing. Provided fast, friendly and knowledgeable service to meet all customer needs and resolve issues.

Kept work area in a clean and neat fashion to stay productive. Server Trainer

Applebee's Bar and Grill Valley Stream, NY June 2006 - June 2011 Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.

Developed, improved and managed training programs. Worked directly with servers for more than [4-5] shifts during the training process. Provided constructive suggestions and encouragement to employees. Welcomed and acknowledge all guests in a friendly, service-oriented manner. Served shoppers in a prompt, courteous and friendly manner. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Completed opening and closing checklists according to set standards. Appropriately suggested additional items to customers to increase restaurant sales. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. High School Diploma: Music/ Vocal

Bayside High School Bayside, NY 2006

Every job I ever had the pleasure of working, I've always led by example and provided a can do attitude. Staying positive and remaining solution oriented are my main strengths. I am also a leader who can in return work well with authority and others. Always looking for challenges and ways to grow and help myself and others around me. Team work is key and so is growth when it comes to being successful in any career avenue. I've always been recognized for these strengths.

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