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Customer Service Representative

Atlanta, Georgia, United States
November 15, 2018

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Harry Levandre Sapp

**** ******* **.

Decatur, Georgia

Home Phone 770-***-****

Cellular 770-***-****



Qualified in customer service and help desk support. Qualified in A+ and Network +.

Windows 95,NT 4, installation, configuration, administration, networking, Windows NT Server 4, installation, administration, Microsoft 97 & 98, Excel, Word, PowerPoint, Access, PC hardware and Ethernet, Microsoft Internet Explorer 4, MS DOS, Windows 3.1


9/5/2017 – Present Paraprofessional Elizabeth Andrews High School Stone Mountain, Georgia 30088

Assist teachers in everyday lesson plans and testing protocol

01/2006- 9/5/2017 Para-Professional / Baseball/Football Coach Martin Luther King School High School, Lithonia, Georgia

Coaching high school students with football and Baseball. Coaching pitchers and middle infielders under Georgia High School Athletic Association

11/99-12/2005 Customer Service Representative, United Parcel Service, Doraville, GA

Maintain inventory of packages input and output tracking and distribution over six cities in the metro Atlanta area using AS400 system. Resolving customer concerns, tracking packages for scheduled delivery and holding packages for customers to pick-up on a scheduled date.

08/99-11/99 Help Desk Technical Support, Lanier Worldwide Inc., Tucker, Ga

On a team of twenty people, helping customers and technicians with problems with their Lanier Copiers, Fax, Medwin, Voice Writer, Med word, Cquence and Digital Equipment. Take support calls from customers and technicians and help solve equipment problems and software problems while working with Vision and Vantive Software.

05/98-07/99 Computer Field Engineer, Datamax Software Inc., Tallahassee, Florida

Responsible for preparing and modifying law enforcement software documentation and instructional materials, and providing technical support to a wide base of clients covering 38 states. Upgrading date fips from six characters to eight characters using Linnx1 (DOS based) and Linnx2 (Window based). Performed manual and automated quality assurance testing. Performed C++ programming and experienced Client/Server Technology. Installed Linxx-2010 version 1 and Linxx 2010 version 2 using Windows 95 or Windows NT. Both installations were installed using a Datamaxx 8530 Network Card.\par

05/93-05/98 Computer Support Technician/Assistant Baseball Coach, Florida A&M University

Help students/faculty with operations and functions of Dell Computers and Microsoft Office Professional Software (Word, Excel, PowerPoint, Access and Outlook). Assisted students/faculty in using Internet/E-mail. Installed and updated software for student/faculty use. Monitored print jobs for university print system, Created web pages using Net Objects 3.0

Assisted Head Coach in planning practice and schedules. In charge of recruitment for university baseball program, In charge of hotel accommodations, meals, and traveling arrangements Coached Infielders and Pitchers.


1991-1993 Physical Education Major, Tallahassee Community College, Tallahassee, Florida

1985-1986 Aviation Survival Equipment man, P-3C Orion Aircraft Support School, Misawa, Japan

1984-1985 U.S. Naval Aviation Survival School, Lakehurst, NJ

1978-1980 Physical Education, Florida A&M University, Tallahassee, Florida

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