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Data Entry Customer Service

Toronto, Ontario, Canada
November 18, 2018

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Matthew Didych

*** *********** ****, *******, ** M2J 1J8 416-***-****



Dedicated worker with over 10 years of combined experience in warehouse, mailroom, clerical duties, data entry and customer service and sales

Proficient in communication (written and verbal) with supervisors and colleagues

Ability to work well independently as well as part of a team

Lifted and/or moved boxes up to 10-15kgs within office setting work environment

In-depth knowledge of processing shipments by means of database

Dependable, reliable, motivated and can work under pressure

Professionally able to handle complaints and customer requests

Knowledgeable in M.S Products and Internet Explorer, Office equipment


Admin Clerk/Banking Symcor Inc 2002-2009

Sorting and distribution of mail and office supplies, including inter office, couriers and overnight mail

Delivery of mail and printing projects throughout the customers site

Coordinating and preparing projects for printing, including electronic file conversion, document scanning and enhancement from start to delivery

Download jobs from email or print queue, sizing, reproducing, sorting and finishing

Establishing and maintaining quality controls to ensure work accuracy

Responding to first level phone calls from end users of equipment to determine the problem, clear paper jams, run test copies and determine status of machines

Provide scheduled trips to all machines to conduct cleaning of glass, toner replacement, stocking paper and general cleanness of work space

Running reports

Keeping logs of downtime, repairs and meter charges of all copiers/printers on site

Receive mail from branches – open bags, sort for distribution to other locations

(branches, distribution centers)

Filing & shipping bank mail (bank pouches) – sort pouches, distribute

Sorted incoming mails, opened envelopes and dealt with parcels manually or by machine

Date-stamped incoming mails and placed them in carts for pick-up or distribution

Responsible for accurate distribution of all mail MDS material

Matthew Didych

152 Shaughnessy Blvd, Toronto, ON M2J 1J8 416-***-****

Administrative Assistant/Pension FSCO -2013-2017

Review of all historic Annual Information on Returns and Pension Benefits

Reconcile Fund Assessments account receivables against paper file documents

Prepare recommendation to management on whether to pursue or write off outstanding amounts

Review of all pension plans documents stored on-site for continuity and misfiling. Prepare files for off-site archiving

Update all contact information stored on PDS into standardized format for conversion to new system

Assist program area with test scanning of documents in preparation for future

Storing of files in electronic format. Assist program area with test scanning of documents

Storing of files in electronic format

Special Project /Pension CPP -2009-2014

Assist with updating procedural manuals to address a backlog in imaging of paper applications and documents in order to be retrieved and viewed

Reviewing/preparing paper packages of applications and documents for imaging.

Removing staples, repairing tears on loose paper Data entry to create a cover sheet - stapling a cover sheet to the package using a PWGSC online system.

Performed Data entry to create box listing ensuring the integrity of data

Placed packages in boxes for shipping - double boxing the contents of the boxes, and created a shipping label.

Performing duties primarily using computer applications with periodic standing, bending and lifting

Ability to work independently in a cubicle (work station) with minimum supervision


Government (Special Project) 2009-2017

Administrator, Customer Services, Warehouse, inventory

Government (Pension) Database Software Assistant 2002-2009

PWGSC & PBS Database Software Contract Employee

Symcor Inc. (Financial)

Admin,Mail Room Clerk Part-Time Nights) 2002-2009


Citi College of Canadian Careers

Business Administration Office Procedures 2014-2015

CPP & OAS Pension Programs

Support Application Preparation Unit Service Canada

Symcor Cross Training Banking Operations Courses

Change Management, Strategic Networking, and the Seven Habits of Highly Effective People.

Ontario OSSD

Lewis S Beatty High School, Toronto, ON

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