Customer Service Sales
Resume:
Maria Danica Simon
Hotels Operation Specialist
Metro Manila, Philippines
Over 3 years combined experience in Customer Care, Hotels Operation and Sales and Marketing. Executive Summary
Experienced Hotels Service Management, with a demonstrated history of working in the hospitality industry, particularly Hotels Operations. Skilled in Customer Service, Hotel Management, Sales and Marketing, Process Efficiency, Productivity and Customer Satisfaction. Strong operations professional with a Bachelor of Tourism Management.
Areas of Expertise
Sales and Marketing
Customer Service
Guest Relations
Hotels Operations Support
Fitness Center Operation
Negotiation
Partnerships
Qualifications
With CPR and basic life support training
Able to work well under pressure in a fast-paced and constantly changing environment Strong guest service orientation
Proven ability to effectively lead, motivate, and develop team members Ability to work independently and prioritize responsibilities Good interpersonal skills
Good selling skills
Hubspot Inbound Certified
Academic Background
Tertiary: Centro Escolar University – Makati
103 Esteban
Legaspi Village, Makati City
Bachelor of Science in Tourism Management
June 2011 – April 2015
Secondary: La Concordia College, 1739 Pedro
Gil Street, Paco, Manila
2007-2011
Primary: La Concordia College, 1739 Pedro
Gil Street, Paco, Manila
2001-2007
Professional Experience
September 10, 2018 - Present
Sales Associate for Pretty Huge Obstacles
Played the role of Sales and Marketing officer
Contributed marketing campaign for the facility
Part of a start up group that came up on strategy in Selling membership Organized events for Pretty Huge Obstacles
With Hubspot Inbound certifications
Developed relationship with coaches for different classes Sold numerous of membership to large companies
October 4, 2016 – June 25, 2018
Spire Elite Supervisor for InterContinental Hotels Group Responded to members inquiry regarding account phone and email Supervised Spire Elite Specialist in dealing with member’s concern Created Hotel Reservations for rewards club member Received Escalations and provided assistance to guests and hotels Monitored room quality through hotel system and ensures that hotel from APAC region’s are following the standards set by IHG.
February 2016 – August 2016
HealthClub Receptionist / Admin Assistant for Makati Shangri-La Hotel Updates membership records
Respond to inquiries regarding membership and provided tour Knowledge in cash and credit card payments
Monitored Personal Training Sessions and arranged classes for members Responsible for the fitness facility
Provided Administrative support to the department
Maintain Inventory and stocking of all reception materials Character Reference
JR Madriaga
Freelance Fitness Instructor
Herbey Santos
Sales and Marketing Officer
Pretty Huge Obstacles
Ignacio Perez
Senior Customer Care Specialist
InterContinental Hotels Group
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