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Customer Service Sales

November 17, 2018

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Maria Danica Simon

Hotels Operation Specialist


Metro Manila, Philippines

Over 3 years combined experience in Customer Care, Hotels Operation and Sales and Marketing. Executive Summary

Experienced Hotels Service Management, with a demonstrated history of working in the hospitality industry, particularly Hotels Operations. Skilled in Customer Service, Hotel Management, Sales and Marketing, Process Efficiency, Productivity and Customer Satisfaction. Strong operations professional with a Bachelor of Tourism Management.

Areas of Expertise

Sales and Marketing

Customer Service

Guest Relations

Hotels Operations Support

Fitness Center Operation




With CPR and basic life support training

Able to work well under pressure in a fast-paced and constantly changing environment Strong guest service orientation

Proven ability to effectively lead, motivate, and develop team members Ability to work independently and prioritize responsibilities Good interpersonal skills

Good selling skills

Hubspot Inbound Certified

Academic Background

Tertiary: Centro Escolar University – Makati

103 Esteban

Legaspi Village, Makati City

Bachelor of Science in Tourism Management

June 2011 – April 2015

Secondary: La Concordia College, 1739 Pedro

Gil Street, Paco, Manila


Primary: La Concordia College, 1739 Pedro

Gil Street, Paco, Manila


Professional Experience

September 10, 2018 - Present

Sales Associate for Pretty Huge Obstacles

Played the role of Sales and Marketing officer

Contributed marketing campaign for the facility

Part of a start up group that came up on strategy in Selling membership Organized events for Pretty Huge Obstacles

With Hubspot Inbound certifications

Developed relationship with coaches for different classes Sold numerous of membership to large companies

October 4, 2016 – June 25, 2018

Spire Elite Supervisor for InterContinental Hotels Group Responded to members inquiry regarding account phone and email Supervised Spire Elite Specialist in dealing with member’s concern Created Hotel Reservations for rewards club member Received Escalations and provided assistance to guests and hotels Monitored room quality through hotel system and ensures that hotel from APAC region’s are following the standards set by IHG.

February 2016 – August 2016

HealthClub Receptionist / Admin Assistant for Makati Shangri-La Hotel Updates membership records

Respond to inquiries regarding membership and provided tour Knowledge in cash and credit card payments

Monitored Personal Training Sessions and arranged classes for members Responsible for the fitness facility

Provided Administrative support to the department

Maintain Inventory and stocking of all reception materials Character Reference

JR Madriaga

Freelance Fitness Instructor


Herbey Santos

Sales and Marketing Officer

Pretty Huge Obstacles


Ignacio Perez

Senior Customer Care Specialist

InterContinental Hotels Group


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