A Sales Professional with vast’ experience in customer service. My aim is to work in a structured organization in a managerial capacity where my skills and vast experience in sales can be effectively applied for improved profitability and product sales volume by developing and working with a dynamic team.
EDUCATION & TRAINING
Master’s in Public and international affairs – University of Lagos 2013
B.Sc. Degree in Banking and Finance –University of Lagos 2003
Computer Skills - Microsoft Office
Office Skills: Customer Service, Data Entry, Calendaring/Scheduling/Meeting Planning
Customer Service Representative Aug - Nov, 2018
D & G AUTO INC
Managed relationships with key clients and account
Managed daily deals, focuses on Quoted Service and Maintenance divisions.
Track and finish month to month account agent statements and appointments on interior reports and submit to General Manager.
Responding to customer inquiries and resolving customer concerns on the spot and escalating as appropriate;
SALES EXECUTIVE 2016 – 2017
Air France KLM
Facilitated company’s development by client acquisition and by driving sales through constant follow up
Informed clients on products specification and new trends, availability and profits
Led sales meetings to formulate strategies on meeting sales target
Back end payment for Corporate partners and trade partner’s incentive scheme
Managed of group desk and ticket issuance for group travels
Managed travel portal for corporate client
27 Crystal Glen crescent Street, Brampton, ON P: 647-***-**** E: firstname.lastname@example.org
Call Center Representative
Air France KLM 2014 – 2016
Conveyed the client requirements to the team with regards to the departmental process.
Conducted warm transfer of calls to functional specialists for more detailed information on product areas.
Attending to calls and customers queries
Achieved daily, weekly and monthly targets specified by the process.
Resolved customer’s problem as well as proffer suitable solution professionally.
Smart Card Dispatch & Sales Representative 2013– 2014
Guaranty Trust Bank
Identified sales opportunities to retain and grow business by advising and offering clients a full range of credit card products and services to meet their needs.
Embossed and dispatched Visa and MasterCard Smart Cards via courier and registered mail.
Initiated customer fulfillment requests via standard procedures and third party contact.
Balanced all Visa & MasterCard transactions for Guaranty Trust Bank.
Processed daily Point of Sale (POS) and in-branch credit card payments for local Merchants.
Completed six weeks of training in banking administration, anti-money laundering and FACTA (Foreign Account Tax Compliance Act).
Reference available upon request
Legally allowed to work in Canada
Licenced to drive