Shannon M. Zera
Moosic, P.A. ***07
Seeking to find a career where I can utilize the skills I have developed from previous jobs to excel in a new environment and progress and grow with the company. I have held many responsibilities at all of my jobs and take pride in my work to make sure it’s accurate and timely while, maintaining customer relations as well as helping out with other areas of the company when needed.
•Proficient in the Microsoft Office Suite (Word, Excel, SAP and Outlook), as well as QuickBooks. Also very computer literate and able to learn and understand new programs as well.
•Detail Oriented, organized, and able to prioritize.
•Able to meet deadlines.
Troubleshooting of systems, configuration of hardware and software.
Knowledge of Active directory.
•Dedicated and reliable, able to work with a team or independently.
•Accounts Payable Proficient - preparing AP statements and comparing against Vendors statement, reconciling differences, and paying the bills from both Vendors as well as general bills.
•Office Manager/ Secretarial Skills - Ordering supplies, answering multi-line phones, keeping records, talking with customers, taking messages, filing, etc.
•Accounts Receivable - Payment transactions, billing out invoices, applying appropriate up charges and/or discounts, preparing aging reports for customers, calling for payment on bills, reconciling past due accounts.
•Payroll - Used specialized system to do daily reconciliation for businesses including cash, checks, credit cards, sales, and services, etc. Also manually counted and entered all information into a spreadsheet, generated employee hours and commissions if applicable.
•Bookkeeping - Bank reconciliation, preparing accounting documents and accounting for petty cash.
•Data Entry - Managing and updating 50+ lines of products with Item codes, learning and remembering codes quickly, checking for price, size and name changes on products as well as new products. Calling manufactures for prices and price sheets.
•Learn new programs and tasks very quickly and easily as well as retain new information
Motion Industries/ IT Support
Taylor, PA 18517
Posts customer payments by recording cash, checks, and credit card transactions.
Posts revenues by verifying and entering transactions form lock box and local deposits.
Updates receivables by totaling unpaid invoices.
Maintains records by microfilming invoices, debits, and credits.
Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers;
Resolves valid or authorized deductions by entering adjusting entries.
Resolves invalid or unauthorized deductions by following pending deductions procedures.
Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department.
Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report.
Protects organization's value by keeping information confidential.
Updates job knowledge by participating in educational opportunities.
Accomplishes accounting and organization mission by completing related results as needed.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Power Rail Distribution
Duryea, PA. 18654
Sept 2014- July 2015
Accounts Receivable Associate- Helpdesk
Verify that transactions comply with financial policies and procedures
VPN troubleshooting and Incident Management on regular basis
Exceeded in Account Management
Performed account unlocks using active directory and password resets
Prepare, verify, and process invoices and coding payment documents
Prepare batches of invoices for data entry
Performed successful system diagnostics and proper functioning of hardware in Device Manager
Data enter invoices for payment
Monitored effectively all customer support calls in the Remedy call tracking system, return calls from customers, as well as enter new problems or requests into the call-tracking database.
Process backup reports after data entry
Manage the weekly check run
Handling user IT related issues such as PC hardware and software.
End user support relating to PC hardware, software, and printer related issues.
Microsoft Office Suite, Outlook email configuration
PC Hardware break fix(Laptops, Desktop parts replacement, upgrades, repairs)
Record all checks
Primary contact for staff entry, exit and other personnel change procedures in Active Directory; responsible for regular maintenance of user accounts and email distribution lists in Active Directory and Exchange
Prepare vendor checks for mailing
Maintain accurate reporting of daily activities in ticketing software
Prepare manual checks as and when required
Maintain listing of accounts receivable and payable
Maintain the general ledger
Maintain updated vendor files and file numbers
Print and distribute monthly financial reports
Clark Summit, PA.
February 2014- September-2014
Medical Billing Specialist- Temp Position
Keep track and process accounts and incoming payments in compliance with financial policies and procedures
Perform day to day financial transactions including verifying, classifying, computing, posting and recording accounts receivable data
Prepare and send out bills, invoices and bank deposits
Verify billing accounts with accounts receivable ledger to ensure that all payments are accounted for and properly posted
Verify discrepancies by and resolve clients’ billing issues
Facilitate swift payment of invoices due to the organization by sending bill reminders and making collection calls to outstanding accounts
Generate financial statements and reports detailing accounts receivable status
Acts as a resource for billing department questions.
Assists with the processing of credit invoices.
Opens and closes jobs as needed.
Bank of America
August 1998 – December 2016
Contract – Administrative Assistant/Trade Operations Trainer- Temp Position
I was contracted to assist with the migration and follow up of a new Trade platform and obtain feedback on the new system. I put together spreadsheets for follow up procedures and was trained as a back-up trainer for the system as well. I was given a basic understanding of all Trade instruments and procedures. I followed up with all clients that were migrated to the new platform to perform a survey for the production team of the system to see how clients reacted to it and if they had any input, I also helped my co-workers with their follow up calls and emails and helped out with any issues that I could. I then took over as a trainer as well when we lost one of our other contractors and took her clients and made sure they were all contacted and trained on the new system and was there point of contact for any questions or issues. I was given my own clients in the last wave to train and guide through the migration process.
Dunmore, PA. 18504
September 2010-August 2011
Sr. Accounts Receivable Analyst Supervisor – Temp Position
Communicate with customers regarding delinquent balances using formal and informal methods.
Identify and prioritize issues impacting payment.
Daily interaction with key client personnel.
Work with Account Managers and Program Managers to keep current with any client/customer changes.
Perform root cause analysis and problem resolution.
Develop, create and analyze collection and A/R reports
Comparing BOL to Purchase orders.
Hinman, Howard & Kattell, LLP.
Scranton, PA 18504
May 2004 – June 2010
Legal Assistant/ Paralegal
. Managed the Scranton Office, prepare and process legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions, and pretrial agreements.
Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials, Schedule and make appointments.
Assist attorneys in collecting information such as employment, medical, and other records. Attend legal meetings, such as client interviews, hearings, or depositions, and take notes.
Review legal publications and perform database searches to identify laws and court decisions relevant to pending cases.
Complete various forms, such as accident reports, trial and courtroom requests, and applications for clients
Attended Marywood University in Scranton, PA.
Completed about 2 yrs of Accounting and Business classes on the track of Business Administration and Accounting and Finance.
Salary Requirements: TBD
References Available Upon Request