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Manager Customer Service

Location:
Chennai, Tamil Nadu, India
Salary:
30000
Posted:
November 17, 2018

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Resume:

R.SRIDHAR

Cell: 984******* E-Mail: ac7p04@r.postjobfree.com

To seek a challenging career in the administration field that will provide an opportunity to use my creativity and pursue continuous professional growth.

Professional Profile

Science Graduate with major in Mathamatics with over 10 years of experience across Administration functions in reputed companies. Possess necessary experience to independently handle all office administration and general correspondence matters and interact with senior management personnel. Strengths include excellent communication and inter-personal skills.

Career Highlights

Company : Prem Nath Diesel Industries Pvt Ltd

TYPE OF INDUSTRY : AUTOMOBILE

Designation : Admin Manager

Period : From October 2007

Job Responsibilities:

• Managing the day-to-day activities of Organisation,pay rolls,staffwelfare,admission process and public

Relations

• Managing Client Account,Payment and Collections and other entire financial Operations of the

Organisation

• Responsible for planning of Raw Material Production and Dispatch

• Responsible for complete control of Inventory and accounting through computerized System

• Keep track of all the licenses, renewals, statutory approvals etc.

• Arrange and participate in meetings, conferences, and other team activities

• Coordinate, manage and communicate effectively with business partners, vendors etc

• Liaise with other departments within the organization for smooth functioning of the business

• Communicate with import related authorities, and customers and suppliers, in all relevant territories and countries, as necessary to ensure efficient, positive and lawful relations, support and activities

• Monitor, record, analyze and report on activities, trends, results and recommendations relating to import/export activities

• Formulating, Renewing and Implementing HR Process, Policies, Procedures and Practices

• Arranging & conducting Interviews/Initial screening the candidates/ helping in recruitment processes

• Conduct employee orientation and facilitate new comers joining formalities maintain and regularly update master database of each employee

• Prepare & process timely distribution of salary, bonus, increment salary slip, leave encashment and full & final settlements

• Record, maintain and monitor attendance to ensure employee punctuality

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Creating and revising job descriptions

Conducting new employee orientations and employee relations counseling

Overseeing exit interviews

Maintaining department records and reports

Participating in administrative staff meetings

Maintaining company directory and other organizational charts

Recommending new policies, approaches, and procedures

Company : Teja Industries Pvt. Ltd.,Chennai

TYPE OF INDUSTRY : LEATHER

Designation : Stores Manager

Period : From March 2003 to August 2007

Job Responsibilities:

Maintaining record of Inward and outward Material in System

Maintaining records of SRN and GRN report

Quality report checking & verifying to the materials and report inform to the Management. Maintaining

records of Manufacturing Work Order Wise and Costing report to the management.

Maintaining records of purchase order to the materials

Generate various MIS reports from Computerized System

Place Purchase orders and Update collection data in SAP (ERP)

Invoice Generation & Sales Reporting

Company : M/s. Ananthi Constructions and Meterials Pvt. Ltd.,Chennai

TYPE OF INDUSTRY : Building Materials

Designation : Assistant Manager

Period : From August 1996 to January 2003

Manage all aspects of customer transactions including making sure that transaction data is accurately entered into the cash register and logging it daily for entry into bookkeeping/accounting system.

Track store sales against historical sales and projected targets.

Work with other staff to keep the store stocked; manage the timely and efficient transfer of materials between back stock/warehouse areas and the store; inform collections department and materials staff of needed materials.

Work with processing staff to ensure that items brought in as drop-off donations are properly

Ensure that the store looks attractive to potential customers and is easily shoppable

Ensure that all areas of the store including the retail floor, bathrooms, volunteer work areas, workshop spaces, and storage spaces are clean, orderly, and properly stocked.

Provide courteous, friendly and efficient customer service.

Provide customers with accurate, positive information about The Scrap Exchange.

Handle customer complaints and keep executive staff apprised of any potential problems that could affect the organization as a whole.

Handle all staff management tasks including setting staff schedules, doing evaluations, creating and reviewing manuals, setting work priorities, and managing day-to-day operations.

Oversee duties carried out by other Scrap Store staff and volunteers

Work with collections and warehouse staff on materials organization and pricing

Building and maintaining good relations with the public.

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Work with executive staff to ensure that retail operations fit in with the overall goals of The Scrap Exchange.

Interface with The Scrap Exchange board and executive staff in committee meetings and board meetings as needed.

Education

Bachelor of Science (Mathamatics), Madurai Kamaraj University, Madurai

M.BA(doing),Madurai Kamaraj University,Madurai

Typewriting English (Higher)

IT Skills

D.CA(Diploma in Computer Applications)

AIPP(Advanced Internet Power Programming)

Exposed to ERP environment (SAP)

Personal Details

NAME : R.SRIDHAR

FATHERS NAME : N.RENGANATHAN

DATE OF BIRTH : 02.11.1973

GENDER : MALE

NATIONALTY/RELIGION : INDIAN/HINDU

LANGUAGES KNOWN : TAMIL,ENGLISH,KANNADA

ADDRESS FOR COMMUNICATIONS : NO.7/4,F4,FIRST FLOOR,ANANTHI FLATS,21ST STREET,

THILLAI GANGA NAGAR,NANGANALLUR,

CHENNAI-00061,TAMILNADU,INDIA

DECLARATION

I hereby declare all the information’s about my academic qualification and experience are true to the best of my knowledge and belief.

R.SRIDHAR

PLACE : CHENNAI SIGNATURE OF THE APPLICANT



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