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Customer Service Human Resources

Location:
Johannesburg, Gauteng, South Africa
Salary:
16000.
Posted:
November 14, 2018

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Resume:

CURRICULUM VITAE

OF CARLA VILANCULOS

PERSONAL DETAILS

SURNAME: Vilanculos

NAME: Carla

ID NUMBER: 920**********

GENDER: Female

LICENCE: Code 10

RESIDENTAL ADRESS: 64A Observatory Avenue Observatory Johannesburg 2198

CONTACT DETAILS: 073-***-****/ 072-****-***

EMAIL: ac7ouq@r.postjobfree.com

COMPLETED STUDIES

NAME OF INSTITUTION

QUALIFICATION

YEAR COMMENCED

QUALIFICATION

RICHFIELD GRADUATE INSTITUTE OF TECHNOLOGY

COLLEGE

HUMAN RESOURCES MANAGEMENT

(3 YEARS)

DISTANCE LEARNING

FROM 2015-2017

SUBJECTS

Business Communication

Business Management

Accounting

Human Resources Management

Training and Development

Business Information Systems

Commercial law

Marketing Management

Business Statistics

Project Management

Strategic Management

Industrial Psychology

Entrepreneurship & Small Business Management

EDUCATIONAL BACKGROUND

TERTIARY QUALIFICATION

NAME OF INSTITUTION

QUALIFICATION

YEAR COMMENCED

QUALIFICATION

PC TRAINING AND BUSINESS COLLEGE

NQF LEVEL 4 HOSPITALITY RECEPTION

2011

SUBJECTS

Communication

Mathematics

Customer Services

Business Development & Operation Procedures

Health & Safety Procedures

Agency Operation & Procedures

Work & Career Development

Communication 2nd Language

Computer Skills

WORK EXPERIENCE

NAME OF THE COMPANY : Coca-Cola Southern Africa via Smollan Agency POSITION : Response Specialist (Customer Care)

DURATION : From 01 December 2014 and Current.

DUTIES/RESPONSIBILITIES

Customer Service

Social media- Twitter, Facebook complaints and responses.

Coca-Cola product complaints and enquiries, provide appropriate solutions, follow-up to ensure records of consumer interactions and process consumers details

Provide accurate, valid and complete information

Administration

Portuguese reports

Assist with Payroll

Assist with interviews

SKILLS OBTAINED:

Customer Service Problem solving Time management Sales and marketing Self-management and Personal Development Creating memorable experiences and service excellence

Computer Skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

HOBBIES AND INTEREST

Reading

•Helping people and exploring other cultures.

HOME LANGUAGE

English Speak Read Write

Portuguese Speak Read Write

IsiZulu Speak Read



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