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Customer Service Representative

Edmonton, Alberta, Canada
November 13, 2018

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Jezreel Gomez

Business Administration and Management

: LinkedIn Tel: (204) 881 – 5909 E-mail: Jezreel Gomez

Business Administration and Management

Tel: (204) 881 – 5909 E-mail: Education

Business Administration and Management Graduate 2018 Robertson College Calgary, Alberta

Relevant Work Experience

Guest Services Associate 09/2018 – Present

Crescent Hotels (The Metterra and Varscona) Edmonton, Alberta

• Conducting inspections of premises by completing security patrols.

• General upkeep of the public areas in front of the hotel, lobby and baggage rooms.

• Valet park and retrieve guest’s vehicle to/from hotel parkade or parking lot.

• Work closely with all members of front desk staff and night audit team to communicate all necessary information.

Customer Service Representative 01/2013 – 06/2016

ShinMaywa Industries Manila, Philippines


• Scheduled and deployed field engineers to different customer sites

• Experienced in ERP systems and Microsoft Office.

• Documentation of customer request for quotations (RFQ), purchase orders, service orders, warranty claims, and equipment training requests.

• Office administration of lease contracts, government permits, weekly service reports, monthly expense reports and office supply replenishment.

Customer Service

• Weekly visits to customer sites to monitor efficient equipment performance

• Delivery, installation, and commissioning of equipment, retrofit kits, software updates, and machine optimization projects for all Japanese car maker factories in the Philippines. Communication

• Responded to courtesy calls from Japanese company presidents on their yearly business plans which includes our company as their main supplier of wire harness assembly equipment.

• Follow up Japan headquarters on RFQ’s, purchase orders of spare parts, shipping and delivery, software and hardware upgrade requests, warranty claims and training requests in the Philippines.

• Weekly meeting with a team of service engineers to discuss accomplishments, equipment issues and corrective actions and customer feedbacks.

• Updated reports to Japan headquarters on current market conditions, competitors, sales forecasts and other business expansion projects.


• Advertised in the newspaper and online ads company sales events, exhibits and career jobs.

• Interview, orientation, and training of newly hired field service engineers to support the countries growing market share.


• Resolved any internal conflicts that will affect service support performance

• Performance reviews and promotion of team members. Technical

• Assured compliance with Industry Safety Requirements, Incoterms, Codes and Standard Operating Procedures (SOP).

• Made technical reports and corrective instruction documents.

• Led installation and commissioning activities of automatic wire processing machines.

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