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Manager Service

United States
November 13, 2018

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“Great vision without great people Claire Linville

is irrelevant.” – Jim Collins 703-***-**** SUMMARY

A driven professional with a career built on expertise in elicitation of information, document management and vendor negotiation. Extensive experience in Human Services performing immense strength in patience and customer service with the ability to counsel and de-escalate clients when they are upset. Years of negotiating and advocating for company and state funded benefits (Medicaid or health care marketplace selections). Backed by years of experience updating metrics, documenting/ tracking progress of candidates using proprietary databases, and reporting to managers and the court officials on schedule and under pressure in a fast paced, high stress environment, candidate possesses excellent written and verbal skills. A pro-active problem-solver with strong interpersonal, organizational and time management skills. Networking abilities expand across the US and throughout the commercial and IC/ DoD fields. Stands out from other employees in positive attitude, energy, resourcefulness and ability to complete tasks the right way, the first time. Specifically skilled in the retention of employees and candidates. Interested in company culture and eager to jump in and perform hands on/ remedial tasks that are the backbone of any company or department. CORE COMPETENCIES

• Extensive experience and in depth training in


• Strong vendor and benefits negotiation abilities, and strong vendor relationships an communications

resulting in better service for employees and clients

• Advanced experience in human services,

investigation, negotiation and event coordination

• Excellent verbal and written communication skills

• Ability to maintain documentation and on-time

reports under pressure and juggling multiple


• Public Speaking and presentation expertise backed by years of performing trainings and paid public

speaking events in multiple fields

• Recently experienced with Anthem and United

Insurance companies and their contracted

prescription companies

• AP/AR and invoices

• Procurement and acquisitions

• Holds a degree in vocal performance, highly

applicable in public speaking and attracting

candidates/ business over the phone based on use

of psychology linked to sound and vocal strategies

• Strongest recruiting metrics at every recruiting position, with candidate relationships that have

lasted years and continue today

• Strong skills in use of ATS and CRMs

• Expertise in Microsoft Office Suite – Word, Excel, PowerPoint, Outlook, Microsoft Project

• Familiar with JAVAScript, Adobe products, GovTRIP, and some SharePoint

• Experienced with Healthcare Marketplace, benefits calculations, coordination with employees/clients and insurance companies, investigation for fraud cases, and interpreting benefits (healthcare, vision, dental, 401k, lt/st disability, claims, misc company specific benefits) for employees

• Budget reporting and management


CGH Technologies – Washington D.C. August 2017 – Present Recruiting Department Manager/ Lead Technical and Corporate Recruiter - HR

• Interpret benefits and share benefits paperwork with candidates when negotiating compensation packages

• Report to HR director on salary requirements and benefits negotiations with candidates

• Maintain communication with employees after they are brought on representing 1/3 part of the HR team

• Responsible for all the current and continuous openings for commercial, Dod, Federal and corporate divisions nationwide

• Explained the difference between 1099, W2 and C2C to contracted and part time employees

• Recruited FTE, PT, 1099, C2C and W2 candidates

• Recruit on openings/replacements for upcoming bids and proposals

• Submit reports on candidate recruitment metrics

• Assisted in management of employee files in hard copy

• Studied and created technical documentation for ISO 2015 compliance, EEO Compliance, and Federal Labor Law compliance

• Post corporate and contract openings in compliance with federal and EEO standards

• Schedule and coordinate interviews with candidates and corporate Program Managers/HR Director, and FAA Officials

• Assist in booking executive travel for the company

• Assist in Business Development efforts and marketing materials

• Manage recruitment compliance practices

• Study and create technical documentation for procedures and compliance guidance in the Recruiting department

• Utilize Applicant Pro applicant tracking system to track candidates, recruiting activity; maintain system to ensure compliance with government hiring guidelines and affirmative action requirements.

• Screen candidates, meet with Hiring Managers, interpret requisitions and negotiate salaries for

• employment offers.

• Create and maintain a pipeline of valuable candidates in the aviation field through personal linkedin

• Perform recruiting

Uptima Group – Annapolis, MD August 2017 – February 2018 Business Development and Operations (Contract)

• Full life-cycle business development with clients in the IC, Federal and Commercial space.

• Manage and schedule meetings with potential customers

• Discuss employee benefits packages with Business Director

• Research contract vehicles and companies to tailor BD initiatives to the customer

• Business acquisition, marketing and operational strategy lead

• Contract vehicle and RFP capture, Proposal development and strategic partnering contact

• Utilize my large network or professionals in the IC, Federal Government and commercial services fields to engage potential business partners and ultimately grow our business in the same direction as our mission/ core values

• Drive a client centered, FAR and EEO compliant practice to ensure retention of relationships and employees. Computer Technologies Consultants – Tyson’s Corner, VA March 2017 – July 2017 Resource Manager/ Business Development and Capture (change in company structure)

• Collaborate with internal customers to identify and review overall functional effectiveness and responsiveness to organizational needs

• Use pay rate and bill rate equations to negotiate salary on an hourly scale and calculate gross/net company profit

• Managed employee files in database

• Negotiate benefits with candidates and employees.

• Send and receive On boarding paperwork in compliance with federal and company regulations

• Schedule interviews with Program managers of contracts, or department managers for corporate positions

• Manage calendar of interviews and availability for multiple candidates and executives

• Contact candidates throughout the hiring lifecycle, from sourcing, to start date (if they are for staffing) or until they leave their position (if contract)

• Send and manage HR paperwork, including offer letter, benefits information, salary negotiations, HR negotiations, warnings from managers, leave taken/ requested, and termination where applicable.

• Attract candidates through phone, email and in person meetings using in depth information about the company and the position to get them excited about making a move

• Develop and maintain knowledge of key labor markets and deploy innovative solutions to attract and retain technically skilled talent on LPTA and Best Value Government Programs

• Forecast staffing needs and develop plan to meet project goals

• Acquire contracts and sub-contracts through business acquisition practices

• Assist in RFP capture and proposal development for commercial, local and federal govt tech industry

• Maintain and support current employees throughout their career with CTC

• Source senior and expert level candidates from a multi-source pipeline including internal candidates, internet sourcing, networking, direct application and cold calling methodologies

• Conduct full life-cycle management from a thorough multi-step screening process through contract end

• Act as a liaison for negotiations with candidates, upper level management and government POCs for compensation packages

• Assist candidates in their interview process by providing them in depth mentoring on customer mission, initiatives and current events, as well as expectations for compliance by both CTC and the end client ProCleared, LLC – Springfield, VA September 2016 – February 2017 Resource Manager - HR

• Attract, screen, and recruit qualified cleared professionals for positions supporting ProCleared’s customer base to include the Intelligence Community and Department of Defense.

• Interviews and screens applicants for technical competence, applicable background and skills, individual goals and ability to fit in the organization and function effectively.

• Maintained electronic and hard copy documents for all candidates and employees

• Managed logging and reporting of hours for all employees

• Maintained performance evaluations for employees

• Schedule and coordinates both in office corporate interviews and on-site interviews with the IC customer.

• Maintains contact with candidates throughout the hiring period to ensure engagement and to debrief after interviews.

• Manage HR paperwork such as salary and benefits negotiations, letter of intent, Offer letter, termination, and any compliance or management notices required to be addressed throughout contracted employment.

• Conduct phone screens and in person interviews to ensure candidate qualifications meet position requirements and program requirements.

• Maintain a proactive bench of candidates for regularly filled positions and for upcoming proposals and contracts.

• Build and maintain professional relationships within workforce.

• Continue to perform within a “career advocate role” for employees once hired.

• Maintain communication with candidate during the interview and selection process and ensure that all objections are overcome.

• Prepare employment agreements, offer letters based on PM guidance, and arrange for pre- employment physical and drug screen, and complete/route new-hire paperwork.

• Utilize ATS, CRM and a sharepoint application to on-board and log candidates and their clearance. Intercept Family Services – Virginia (1099 Contract) March 2016 – August 2016 Independent Contractor - Case Manager

• Scheduled independent client appointments up to three times per week in compliance with Medicaid and insurance approvals

• Maintained files for clients in electronic and hard copy form in compliance with Medicaid and federal compliance

• Managed title IV and VI compliance in all cases

• Coordinated with Medicaid and Program managers to ensure documents submitted were in compliance with company and government policies

• Assisted families with selecting and negotiating healthcare benefits for themselves and their dependents through healthcare marketplace, independent companies or Medicaid

• Counseled and trained clients in life skills and parenting techniques

• Conducted investigative home visits

• Supervised court ordered family visits

• Created and documented referrals to community wraparound services, DSS and the court Adecco/ ETS Systems – Sterling, VA (Contract) March 2016 – July 2016 Standardized Test Rater

• Graded standardized tests for the Texas STAAR exams for grades 3-12.

• Multilingual, certification for each grade level

• Trained and calibrated weekly about rating standards

• Accessed ETS network to update shift availability and to maintain certification

• Rated standardized STAAR writing exams and submit to ETS system Adecco/ Cirque Du Soleil– Tyson’s Corner, VA (Contract) May 2016 – June 2016 On Site Program Manager and HR Manager

• Recruited qualified candidates for a variety of roles supporting the Cirque Du Soleil tour to DC using multiple creative strategies including: On site recruiting at Tyson’s Corner Galleria, on site recruiting at Nationals Games, Craigslist, Indeed, Local community centers and local college and theatre list serves

• Officially hired/fired employees

• Managed on-boarding of employees

• Managed employee files and documents in hard copy and electronic files

• Managed employee hours, submitted into paycheck system and reported on their performance in CMS.

• Scheduled, Screened and interview candidates on site and via phone, extending offers of employment

• Conducted orientation training for Cirque Du Soleil statistics and background

• Managed schedule and payroll for: box office, usher, merchandise, vip, food and bev, chef, dish washer, food prep, talent server, runner and wardrobe

• Created excel database to track candidate progress and metrics, reporting to national team via bi-weekly teleconference. Updated Google drive tracker for metrics daily.

• Conducted background checks, documenting in CMS application Annie E. Casey Foundation – Baltimore, MD (Contracted for project) May 2016 – June 2016 Public Speaker/ PSA Project Team

• Participated and interviewed in a film to train and engage foster care professionals on permanency Franklin Count Department of Social Services (Contract) October 2015 – March 2016 Child protective Services Investigator

• Conducted Family Assessments

• Reported quarterly for IV-E Passthrough and IV-E budget

• AP/AR and invoices

• Documented findings in OASIS

• Managed client files in paper and electronic files in compliance with local and federal regulations

• Conducted intake for CPS, APS and Adult Services

• Conducted Home visits

• Completed Risk Assessments and documented in OASIS

• Conducted Safety Assessments and Safety Plans

• Coordinated local resources

• Referred to ongoing services when necessary

• Assessed safety level and (with supervision) remove children from home when deemed appropriate

• Reported any sexual abuse or criminal activity to local law enforcement and Commonwealth attorney

• Testified in J/D Court when necessary

• Assisted in merging/ purging of client files

• Interviewed all parties of Child abuse/neglect complaints Shenandoah Valley Department of Social Services May 2015 – September 2015 Independent Living Family Services Specialist/ Social Worker

• Managed healthcare for all youth on my caseload – Negotiated with Medicaid and all secondary individual healthcare plans through biological family

• Acquisitions and procurement for IV-E Passthrough budget

• IV-E passthrough Budget reporting and management

• Reconciliation of contracts and vendors

• Managed files for all claims and doctors appointments or specialized treatment through healthcare providers

• Managed enrolling aged out adults and assisted families in enrolling in individual healthcare

• Provided and coordinated Independent Living Services to youth on my caseload

• Conducted Casey Life Skills Assessments

• Created and Documented Independent Living Transitional Plans

• Presented services to FAPT for CPMT funding

• Conducted CANS and VEMATs to fit needs of youths

• Documented Utilization Reviews and FAPT referral packets

• Managed a caseload of youths from entry into Foster Care until permanency is achieved

• Retained Academic and Foster Care placements through coordination with wrap-around services

• Testified in court for all criminal and Foster Care hearings concerning youths on my caseload

• Documented contacts, goal change, permanency progress, IL opportunities, hearings and register youths in AREVA on Oasis

• Conducted monthly home visits with foster youth in their placements

• Participated in mandated trainings

• Coordinated medical and dental services for youths

• Submitted IFSP and participate in FAPT meetings regularly

• Maintained case files for each youth

• Submitted bills to IV-E and CSA for placements and wrap-around services

• Created petitions and court paperwork for progress towards permanency for youths

• Conducted service plans for youth and families

Rockbridge Area Department of Social Services April 2014 – April 2015 Foster Care Family Services Specialist/ Social Worker

• Managed a caseload of youths from entry into Foster Care until permanency is achieved

• Managed files for healthcare, claims and negotiated treatment plans in hard copy and electronic form

• Negotiated healthcare plans with Medicaid and secondary insurance companies for a caseload of 17 youth

• Taught biological families how to enroll in healthcare plans via state services or individual companies on the healthcare marketplace

• Recruited Resource Families: Conduct home studies, Interview, arrange regional PRIDE training, manage homes my department and other counties utilized that were assigned to my caseload

• Retained Academic and Foster Care placements through coordination with wrap-around services

• Testified in court for all criminal and Foster Care hearings concerning youths on my caseload

• Attended court on CHINS petitions in conjunction with CSA

• Documented contacts, goal change, permanency progress, IL opportunities, hearings and register youths in AREVA on Oasis

• Conducted monthly home visits with foster youth in their placements

• Participated in mandated trainings

• Coordinated medical and dental services for youths

• Submitted IFSP and participate in FAPT meetings regularly

• Maintained case files for each youth

• Submitted bills to IV-E and CSA for placements and wrap-around services

• Conducted CANS assessments regularly

• Created petitions and court paperwork for progress towards permanency for youths

• Conducted service plans for youth and families

Family Insight – Roanoke, VA November 2013 – April 2014 Independent Contractor - Counselor

• Trained clients in independent living skills

• Coordinated with Medicaid and secondary insurance for records management, documentation and changes in legislation and policy

• Assisted and taught clients in negotiating then selecting individual healthcare plans from individual carriers and Medicaid/ medicare

• Created and document Independent Service Plans for each client

• Documented daily sessions in client files for Medicaid

• Billed direct service hours in CLOE system, sent to Medicaid or CSA

• Contact parties directly involved with clients, such as Social workers, psychiatrists and medical Doctors to discussed findings

• Transported clients for sessions in the community

• Participated in Family Partnership meetings, and treatment team meetings

• Scheduled client appointments based on required amount of service recommended per week Roanoke County Dept. of Social Services June 2011 – April 2012 Resource Family Program Manager and Recruiter

• Recruited Foster, Resource and Adoptive families for Roanoke County through ads, flyers, cold calling, referrals and public speaking events in the community

• Procurement and acquisitions for Program

• AP/AR and reconciliation for program

• Invoice management and creation

• Vendor selection and negotiation

• Managed IV-E passthrough grand and budget reporting to the state quarterly and annually.

• Assisted resource families in setting up and managing healthcare for foster/ adoptive children

• Negotiated benefits for youth in the adoption process, offered through the state until youth reaches 18. Including Medicaid coverage, specialized medical treatment stipends and specialized ongoing therapy coverage

• Interviewed prospective families and counsel them in or out of continuing forward in the process

• Created a database for recruiting metrics and profiles for approved families/ home studies for matching with placements

• Marketed for Resource Parent program through graphic design, distribution of materials and coordination with local businesses to display marketing tools and schedule times for me to speak about our program

• Taught twenty-seven hour PRIDE curriculum training for Foster, Resource, Adoptive, Kinship and ICPC families

• Participated in regular trainings in the field of child welfare (see supplemental)

• Took inquiries for Resource Family Program and follow up with initial home interview

• Maintained schedule of orientations for new families

• Participated in a Regional Cooperative for social workers and trainers in the Piedmont Valley of VA

• Documented home studies and compliance forms for approved families

• Documented approvals, contacts and closures into OASIS

• Developed a curriculum to support kinship families in PRIDE

• Managed program funding and purchases through IV-E Pass-through grant

• Made program purchases to support development

• Scheduled and execute quarterly home visits with approved families, and as needed based on retention efforts

• Coordinated with Supervisor, Foster Care Team and CPS to match homes with placements

• Assessed ICPC homes and respond to VADSS with approval or denial of family for child specific placement

• Created and update the agency-wide Resource Family information form with current contacts

• Scheduled and execute networking events for resource families to connect with each other

• Conducted or organize and hire In-Service trainings for program

• Retained placements through support efforts and collaboration with other treatment team members

• Requested variances through Regional Coordinator

• Reported quarterly budget to regional manager of VADSS IV-E funding Montgomery County VA Dept. of Social Services (Grant/ Contracted) November 2010- June 2011 Resource Advocacy Partnership Social Worker/ Parent Recruiter

• Provided case management for foster, resource and adoptive families

• Served five departments of Social Services in the New River Valley and partner with DePaul Community Resources

• AP/AR and invoice management and reconciliation

• Recruited Resource families via phone, flyers and on site at community events

• Participated in state and regional meetings on recruiting and management methods for resource families

• Assisted grant administrator with home studies for new family approval

• Conducted renewals for foster families- manage renewal paperwork, conduct home visits and make addendums to original home studies

• Intake calls and visits on a rotation, for Child Protective Services and Adult Protective Services

• Scheduled quarterly home visits and regular contact with PRIDE approved parents in the program

• Scheduled and execute support events for PRIDE foster and adoptive families: including support groups, babysitting nights and in-service trainings

• Used county fleet of vehicles to conduct program business

• Assisted foster care team and CPS in removals and adoption file audits

• Observed PRIDE course

• Assisted in marketing efforts by handing out flyers to prospective Resource Parents Board of Child Care – Waldorf, MD January 2010 – August 2010 Senior Staff/ Manager

• Managed Petty cash

• Payroll monitoring, AP/AR and invoices

• Managed doctor’s appointments and documented/ managed a medical hard copy file for each youth in compliance with federal and Company policies

• Participated in Treatment Team meetings for each youth

• Trained incoming Direct Care staff

• Contacted Social workers, schools, parents and doctors for issues pertaining to youths

• Managed youth’s system levels

• Documented contacts and progress pertaining to youths for case management

• Counseled teen youth when they are in emotional need

• Trained forty hours per year in the field of child welfare

• Responded to youth’s daily needs such as travel to public school, suspension at home work, school meetings, etc...

• Used Therapeutic Crisis Intervention and co-regulation techniques to deescalate violent behavior

• Audited current and discharged youth files

• Maintained medication log and administer medication VOLUNTEER WORK

Maryland Foster Youth Resource Center – Baltimore, MD March 2009- March 2011 Volunteer/Intern,

• Assisted in development through fundraising

• Assisted with public relations by contacting local media to support events focused on networking, emotional support and seminars

• Prepared events, including hiring musicians, securing a venue, and assisting with the physical preparation

• Supported marketing efforts through graphic design and outreach

• Interviewed as part of a filmed public service announcement for use and reproduction by the agency

• Spoke on behalf of foster care alumni and youth aging out of foster care at the briefing of two new bills in congress in the Capitol Building (March 16, 2011)

Foster Care Alumni of America: Virginia Chapter & Social Justice Committee January 2014-Present Volunteer

• Spoke on the panel for Barker Foundation Adoption Conference

• Public Speaking for Permanency at Independent Living conference for three southern VA Departments of Social Services

• Regular public speaking for Project Life in the Piedmont region of VA

• Public Speaking for HopeTree Family Services on permanency

• Fundraised for Foster Care Awareness Walk 2015 through collaboration with Chipotle, local media and other local non-profit organizations

• Event planning for Foster Care Awareness Walk event for 2015: secured venue through Parks and Rec., managed funds for event, assisted in managing the listing on the national page for FCAA

• Represented Virginia chapter in national teleconference for FCAA

• Regularly participate in Social Justice Committee as a representative from Virginia who has aged out of Foster Care, where we discuss new bills and determine if national FCAA wants to support either political side. HONORS AND ACHIEVEMENTS

• Selected as one of six adults who matriculated from foster care to speak on Capitol Hill in March 2011 regarding the briefing of two bills for rights of aged out foster youth

• Organized and ran foster care walk for SW Virginia to gain fund in 2016 for FCAA

• State clearances for Maryland and Virginia

• 2004 Maryland Governor’s Council Award of Honor for outstanding youth in the field of Child Abuse and Neglect, Presented by Governor Erlich

• Recipient of academic scholarship at Hofstra University in 2003

• Recipient of Montgomery County, MD Social Services outstanding youth scholarship in 2003

• Alumni of women’s service fraternity Sigma Alpha Iota

• Organized and executed and Independent Living holiday event for Roanoke City and Roanoke county of Virginia to offer local youth with the goal of Independent living to create permanency through other foster youth in the area


University of Maryland-College Park, MD

Bachelor of Arts in Music with a concentration in child development SUPPLEMENTAL

Undergraduate coursework in

Intermediate Spanish, Business Writing, Calculus

Education: pre-professional experiences I and II, Pedagogy and Technique, Foundations of Education, Field Experiences in Head- Start, Elementary School and Middle School Human Services: Family Theories and Patterns, Intro to Psychology, Women & Society, Family Crisis and Intervention, Children in Families, Human Development Through Life CERTIFICATIONS AND TRAININGS

CERTIFICATIONS Child abuse and neglect, Defensive driving, Therapeutic Crisis Intervention, CPR, First Aid, Confidentiality and Managing Aggression in Teens- from Board of Child Care, Advanced Gang Training: DCJS, CPS Policy with Oasis, Adoption Policy with Oasis, CPR, First Aid and AED, Foster Care Policy with Oasis, Advanced Interviewing: Motivating Families for Change, Children and Adolescents who Sexually Offend, Title VI Civil Rights Training, Separation and Loss in Human Services Practice, Exploring Child Welfare, Promoting Family Reunification, Training the Trainer, Introduction to the PRIDE model, Bipolar Disorder- by VISSTA, Blood borne Pathogens, Vehicle Safety, Workplace Violence Prevention, Connectivity Training, Information Security, Methamphetamines and human services, Reactive Attachment Disorder, Working with Children in Care, Sexual Violence and its Impact on Families, Understanding and Treatment of Chronic Trauma Families, Defensive Driving, Domestic Violence and Its Impact on Families,

TRAININGS Urinalysis, Documentation subpoenas, Myers Briggs, Emotional Intelligence, Domestic Violence and Its Effect on Children, Piedmont Regional Family Finding, Shortcuts for Word, Excel and PowerPoint, Implications of the Fostering Connections Act on Department of Social Services, Current Gangs and Drugs (DJJS), Recruitment of Resource Families (Regional Cooperative), Cultural Considerations for Young Children, Attachment Note: Certification can be verified upon request. Please let me know if you are interested in seeing my training portfolio.

Contact this candidate