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Customer Service Management

Location:
Imperial Beach, California, United States
Posted:
November 14, 2018

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Resume:

Chontelle Lynette Brison

Supply Logistics, Inventory & Project Management Professional

*** ********* ***., ******** *****, CA 91932

832-***-****

QUALIFICATIONS & ACHIVEMENTS

Inventory Management, Logistics, Project Management, Supply Operations, and Customer Service Management experience with a proven track record of success; ensure product support planning is synchronized with overall program plans.

Provide administrative and clerical support relieving management and other staff; coordinate data, maintain multiple spreadsheets, verify data, maintain files and records, weekly reports, coordinating travel arrangements, and scheduling meetings.

Establish and maintain liaison with all activities, organizations and commands directly involved with the introduction, maintenance and support of systems; experience with planning, budgeting, scheduling, logistics, and process improvement.

Ensure that all policies and practices are being administered in conformance with established company guidelines.

Demonstrated detailed material flow analysis, supported process adherence, logistical processes, supported the planning functions and understand and defined necessary process deviations and providing transparency.

Interpreted and recommended administrative procedures and policies; works with management on planning organizational needs.

Generates positive impression while interacting with and supporting customers, as well as cultivating a secure corporate impact to ensure success.

Exceptional interpersonal and communication skills with proficiency to promote confidence and build and maintain strategic relationships, while interfacing positively with people of diverse backgrounds; proven ability to lead diverse teams in high-demand situations.

Empowered and highly motivated individual, results oriented and extremely organized, immediately able to contribute to operations; maximized efficiency through superior service, effective and prompt communication and follow-up on all pending logistical matters.

PROFESSIONAL SUMMARY

Highly motivated, solutions-focused logistics and administrative professional with experience and knowledge of logistics and project management; combine sound time and resource-management skills to implement strategic operational initiatives to enhance productivity, quality, client service and overall bottom-line performance. Empowered and highly motivated individual, results oriented with excellent communication skills; unsurpassed drive, which led to quick promotion.

KEY SKILLS & AREAS OF EXPERIENCE

PROJECT MANAGEMENT: Identifying and managing milestones, dependencies, and bottlenecks by creating production standards, gathering initial user requirements and generating / refining specifications.

TECHNICAL: Proficient with Microsoft Office Suite and other inventory management software.

CAREER EXPERIENCE

Daily Deals Direct, Imperial Beach, CA 2010 - Present

Owner/Operator

Directly responsible for all buying and purchasing decisions.

Oversaw currency of product support strategies and establishes long-term plans for major changes.

Managed product support activities, including ensuring all operational usage data was collected, analyzed and acted upon as required.

Ran strategic technical planning meetings with all staff including warehouse and operations.

Planned and worked with logistics vendors to ensure timely delivery and pick up of inventory.

Provided complex project management and effectively managed multiple projects/priorities; solved complex problems and utilized highly developed independent judgment.

Research all sale items for product and price comparisons to ensure competitive pricing and delivery options.

Arrange and oversee truck deliveries of all merchandise into the warehouse; supervised use of forklift.

Oversee all operations procedures from tagging, entering into appropriate software catalog, box and ship to appropriate location.

Proficient with Offerup and Facebook Market for selling larger items such as appliances and tools.

All aspects of vendor management in dealing with ordering, customer service and vendor relations.

All aspects of Customer Service with buyers and end users from various customer sites.

Mortgage and Real Estate Brokerage Prior to 2010

Co-owmer/Operator

Directly responsible for preparing loan documents and processing those documents for buyers.

Marketing campaigns and advertising, including brochures, print items, flyers, posters, campaigns, Home Shows and staging and design.

Generated reports and statistics for tracking business.

Completed the loan process with buyers on a regular basis.

Prepared and generated payroll and made all payments to employees via direct deposit and paper check.

Knowledgeable in defining the scope, evaluating risk, and managing project operations; ensuring company procedures were always upheld.

Utilized Exceptional interpersonal and communication skills with proficiency to promote confidence and build and maintain strategic business/client relationships.

Demonstrated strong written and verbal communication skills in a variety of formats; proven ability to present a professional image, maintain a positive attitude.

EDUCATION & CAREER DEVELOPMENT

Lone Star College 2016

Associate of Arts

REFERENCES AVAILABLE UPON REQUEST

Logistics Operations Management

Team Building & Personnel Management

Vendor Relations

Communications

Project Management

Client & Customer Services

Multi-tasking

Inventory Systems & Production Management

Record Maintenance

Safety Management

Communication Skills – Verbal & Written

Published Author



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