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Customer Service Medical Assistant

Edmonton, AB, Canada
November 13, 2018

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Samantha Hansen

*****-** **, ********, **




Experience providing client focused service in a clinic

Communicated with residences/clients and their families

Displayed respect for every individual’s right to dignity and privacy

Completed extensive training in medical language and transcription


Trained in medical and general office procedures as well as clinical procedures

Comfortable with medical billing, client files, and sales

Applied skills in all current office software

Answered and directed telephone calls in a professional and timely manner

Personal Traits

Organized, empathetic, self-starter with excellent time management skills and a commitment to ongoing learning


Successfully completed a Veterinary Medical Assistant Diploma at Academy of Learning

Awarded multiple Homer Awards at Home Depot for going above and beyond


Mission Ridge Animal Hospital 2017-present

Proficient in answering phones (6 incoming lines)

Problem solving of animals needs and requirements

Organization of office supplies and reception area

Customer service

Very computer efficient

Edmonton Humane Society- Operation team member

Cleaning of all shelter animals 2017-2017

Answering questions from general public and volunteers

Daily feeding of assigned animals in an accurate and timely manner

Administrative duties; data entry, adoption interviews

Proper handling of each individual animal

Meet and greets of companion animals

Samantha Hansen Page 2

Westside Animal Clinic- Practicum 2016-2016

Answering phones in a timely manner

Booking appointments

Assisting in any way

Maintain client files

Home Depot Canada – Sales Associate/Customer Service 2015-2017

Monitor self-checkouts

Cashier in all areas

Maintain a clean and safe work area

Answer any questions customers may have about policies or products

Operate registers and credit card machines

Stock and organize work area

Work alongside managers and other associates

Security-Canadian Corps of Commissionaires (EPCOR Tower) 2014-2015

Patrol of mechanical rooms for alarms and unusual activity

Monitor all coming and going of all staff and visitors to building and area

Monitor up to 200 cameras

Patrol 29 floors, of office space consisting of Federal Justice and Federal Prosecution, Intuit, EPCOR and Capital Power

Tenant Watch

Maintain daily report to supervisor on site of daily events

Answer any questions from fellow EPS or other officers and investigate all complaints and issues as they happen.


CPR and First Aid Certificate Current

Veterinary Medical Assistant Diploma 2016

Academy of Learning


Medical Language and Medical Transcription

Medical Office Procedures, Medical Office Clinical Procedures, and Medical Billing


Keyboarding, Windows, Word, Excel, Access, and Outlook

Office Procedures, Business Correspondence, and Customer Service

Business Book keeping

Secondary School Graduation Diploma 2013

M.E. Lazerte High School

REFERENCES- Available Upon Request

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