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Customer Service Representative

Edmonton, Alberta, Canada
November 13, 2018

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Andrea Schultz 780-***-****

**** **** **. ** ********, AB T6J 3E9


Seeking employment in a dynamic and well established organization. My loyalty to exceptional customer service has proven me to be a valuable team player in all of my previous positions. I have a genuine interest in helping others in a public forum and I am highly dedicated to patient-centred care. I am adept at coordinating tasks and following through timely and efficiently. With great enthusiasm I am prepared to begin this career at your establishment. Flexible availability for scheduling. EDUCATION

Medical Reception College

June 2018

Diploma in Medical Reception and Office Assisting

St. Joseph High School

June 1987

High School Diploma


* Insurance billing procedures, handling and filing patient documents, managing requisitions and forms, phoning in patient prescriptions, making referral appointments.

*Aseptic and sterile technique, autoclave experience, room and patient preparation, setup of surgical trays, simple bandage changes, familiarity with medical instruments.

*Exposure to computer software programs: Microsoft Word/Excel/Outlook, Healthquest, EZ Billing.

*Vast understanding of medical terminology.

*Ability to coordinate multiple tasks at once and maintain an efficient and clean work environment.

*Education and experience in proper phone and office etiquette with patients.

*Confident, articulate, and professional verbal and written abilities.

*Managerial experience and task delegation.


On Site Storage and U-Haul Customer Service Representative May 2016 – December 2016 Daily practice of booking storage appointments and answering phones for potential clientele. Responsible for data entry of lease agreements and renting out u-haul trucks for facility use. Bank of Montreal Customer Service Representative August 2011 – October 2015 Administration of business documents, counting and balancing treasury, and assisting clients with their finances. Interaction with clients to set them up for online banking, as well as completing filing tasks. Daily closing and opening duties for the bank. Alberta Liquor Store Assistant Manager January 2011 – September 2011 Daily accounting of bank deposits, finances and balancing tills. Managing inventory and discussing products with representatives. Ensuring smooth operations of the store and scheduling employees. Walmart Superstore Customer Service Manager October 2006 – May 2011 Management position ensuring optimal customer service, scheduling cashiers, delegating breaks, performing overrides for cashiers, and resolving customer disputes. Accounted for the setup of tills, balancing cash, and deposits with Western Union.


Available Upon Request

Thank you for your time and consideration. I understand my resume cannot convey all that I have to offer; however, I am confident I can exceed your expectations. Please do not hesitate to contact me if you have any questions. I look forward to hearing from you.

Contact this candidate