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Office Staff Customer Service

Location:
Kernersville, North Carolina, United States
Posted:
November 13, 2018

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Resume:

Carla Bland

**** **** *** **.

Kernersville, NC *7284

Cell Phone: 336-***-****

Email: ac7oob@r.postjobfree.com

ACCOMPLISHMENTS

As the new Office Manager of a medical practice with significant financial issues, I reorganized the existing office staff and we changed the business practices of the office and transformed it into a financially healthy business

Developed a policy and procedure manual that allowed for more consistent processes and increased staff cross training.

Relocated Psychiatric practice to new location with no interuption of customer service.

Implemented processes that collected a significant amount of past due accounts and continued to maintain a high percentage of collections.

EXPERIENCE

Wake Forest Baptist – Office Manager – 2016 to Present

Managed the office operations of three pediatric office locations. Responsible for office clerical and clinical staff supervision and coaching, approving accounts payable invoices, budgeting, accounts receivable, payroll and review of monthly financial reports. Responsible for building maintenance and control of pharmaceutical and supply inventory levels. Responsible for training and staff supervision related to new information system technology implementations to ensure a seamless customer experience. Responsible for monitoring and resolving patient customer service complaints and implementing processes to ensure consistent customer service. Responsible for office staff hiring, terminations and annual evaluations.

Ford, Simpson, Lively and Rice Pediatrics – Office Coordinator – 2007 to 2016

Directed and participated in business office processes of charge entry, charge audit, coding audit, site payment posting, report reconciliation and bank deposits. Supervised and performed annual avaluations of office staff. Office liason with Cornerstone CBS department in resolving claim filing, insurance payment denial and insurance payment adjustment issues. Staffing and recruitment of clerical personnel. Assisted Office Manager in developing office policies and procedures, and developing short and long range goals and monitoring those goals. Assisted providers in recommending appropriate CPT and ICD9 code utilizations.

Triad Psychiatric Counseling Center – Office Manager – 1996 to 2007

Managed the office operations of a practice that included Psychiatrists, Psychologists, Social Workers, and Nurse Practitioners and consisted of three separate office locations. Responsible for office staff training, benefit plan administration, accounts payable, accounts receivable, coding, payroll and preparation and review of monthly financial reports. Responsible for office staff hiring, terminations and annual evaluations.

Greensboro Psychiatric – Office Manager – 1987 to 1996

Managed the office operations of a practice that included Psychiatrists, Psycholgists and Social Workers and consisted of two office locations. Responsible for office staff training, benefit plan administration, accounts payable, accounts receivable, coding, payroll and preparation and review of monthly financial reports. Responsible for office staff hiring, terminations and annual evaluations.

Wendover Park Neurological – Office Manager – 1985 to 1987

Managed the office operations of a Neurological practice. Responsible for office staff training, benefit plan administration, accounts payable, accounts receivable, coding, payroll. Responsible for office staff hiring, terminations and annual evaluations.



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