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Clerical and management

Location:
Montreal, Quebec, Canada
Posted:
November 13, 2018

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Resume:

Nahid Zarghamtabar

****, ********* *********, *********** ***

Montreal (Quebec) H4B 2Y6

514-***-****

ac7omi@r.postjobfree.com

Language: English, French

PROFILE

Excellent communication skills in speaking in English and French

Great ability to gain knowledge quickly

Logique and efficient in analysing and evaluating the procedures PROFESSIONAL EXPERIENCE

Administrative clerk (contractual)

Environex, Longueuil

Jul-Dec 2018

Transfer data from paper formats into computer files or database systems

Verify data by comparing it to source documents

Update existing data

Retrieve data from the database or electronic files as requested

Perform regular backups to ensure data preservation

Sort, organise and archive paperwork after entering data to ensure it is not lost

Other related clerical tasks assigned by supervisor Data entry clerk (contractual) Apr-May 2018

Quebec Revenue Agency, Montreal apr-may 2018

Transfer data from paper formats into computer files or database systems

makes corrections of errors detected

Customer Service Representative Oct-Dec 2018

ATELKA, Montreal oct- dec 2016

Handle incoming inquiries from customers in a positive and enthusiastic manner

Actively listen to customers to better understand their needs

Propose products and services that meet their needs

Creating service ticket in order to follow up the customer inquiry

Solve customer issues

Redirect them to other agents for more assists, if required

Ensure the customer leaves the interaction feeling reassured and impressed Financial Customer Service Representative 2008-2014 SADERAT BANK, Iran 2008 - 2014

Account administration

Respond customer financial requests, face to face or on the phone in branch

Investigated and solved customer financial inquiries

Accurately processed financial transactions using computerized bank program

Ensure the customer leaves the interaction feeling reassured and impressed

Accomplishment :

Earned “Top employee” title in 2014 from Saderat Bank of Iran related to the best customer care and employment interaction VOLUNTEER ACTIVITIES

INSTITUT UNIVERSITAIRE DE GÉRIATRIE DE MONTRÉAL (IGUM)

Helping residents move around the wheelchair for leisure activities 2017

ACADEMIC BACKGROUND

MATCI College, Montreal, Canada

ACS in start of a business

2014

AZAD UNIVERSITY, Iran

Master in Economics

2009-2012

IKIU UNIVERSITY, Iran

Bachelor of statistics

2004-2008

COMPUTER SKILLS

Suite Office + Internet

INTEREST

Sport (volleyball)

Movie, TV series, reading story books and novels Available on demand



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