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Operations Analyst, Systems technician III

Round Lake, IL
November 13, 2018

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**** *. ******* ***** **** 2, Round Lake Beach IL, 60073

Phone: 224-***-****



** **** ***** ** ***** Resources and business environments. Played major role in the improvement, development, and implementation of process controls in many areas of Human Resource Management. Holds 2 Cisco Certifications, the CCENT and the CCNA; A Bachelor’s Degree in Corporate Communications with a Minor in Psychology. Knowledgeable in PC operations to include web page authoring and database management.


Designing Basic Networks, Employee Relations; Staffing and Recruitment; Workforce Planning; Training and Development


CCENT – December 2015

CCNA – May 2016

CCNP – (in progress)


Motorola Solutions Inc. Schaumburg, IL January 2017 – Present

Operations Analyst – Provide technical support, troubleshoot, communicate and monitor daily operations of 24/7 NOC center

Monitor internal infrastructure to ensure system uptime, incident resolution, etc. to meet NOC support and performance metric SLA’s

Communicate the escalation of incidents not resolved to the correct parties

Document and record effective incident resolution processes for future use

Sentinel Technologies, Inc. Downers Grove, IL August 2016 – November 2016

Advanced OC Analyst (Contract) – Provide 24X7 monitoring and production support on multiple networks and systems for 100+ customers including Chicago Public Schools.

Triage and route tickets to the appropriate departments.

Provide level 1 NOC support to client operations, communication via phone, email and ticketing systems.

Analyze, troubleshoot and escalate issues for multiple devices. This included but was not limited to; Cisco and Juniper routers, switches and Layer 3 switches.

oCisco Series 2900

oCisco Series 3750

oCisco Series 8600

oJuniper Series 2200

Midwest-Air Technologies Long Grove, IL November 2005 – June 2016

Sr. HR Generalist – Played a vital role in a 4 person HR team that provides support for 200+ corporate employees including 400 full-and part-time employees in warehouses across the U.S. Managed and tracked 15 temporary agencies across the US. Administered medical, dental, and 401k benefits. Tracked and processed worker’s compensation claims and served as a liaison between MAT and Traveler Insurance during claim disputes. Coordinated and conducted training for the organization. Enrolled and tracked employees on COBRA benefits. Conducted new employee orientations for all levels of the organization, and coordinate company sponsored events as well as managed summer interns.

Successfully negotiated lower bill rates from temporary agencies resulting in a 8-10% reduction off of the initial proposed bill rate

Played an integral role in the implementation, rollout and company-wide training of a new HRIS system, CERIDIAN.

Coordinated the transition of 2 newly acquired companies along with their employees, Coleman Air Compressors and the Black and Decker factories to MAT Holdings.

Spear-headed the update and redesign of the company’s new employee handbook that reduced legal liabilities, improved employee relations and material costs.

Designed, improved and streamlined the process of employee annual reviews for both warehouses and corporate employees.

Developed and conducted a company-wide C-TPAT training that facilitated increased security systems and processes for MAT’s supply chain.

The Home Depot Evanston, IL March 2004 – November 2005

HR Supervisor – Supported a store with 200+ employees. Coordinated the scheduling and training curriculum for all associates. Set up and conducted orientations for new associates. Monitored drug screens and background checks for candidates and associates. Screened, set up and conducted interviews with candidates for open positions. Handled WC, EEOC, benefits and employee relations issues. Trained department heads and assistant managers on performance reviews and measuring associates. Responsible for retention planning and employee recognition awards.

Goodwill Industries Great Lakes Naval Base, Great Lakes, IL Oct 2002 to Feb 2004

Payroll/Scheduling Supervisor - Establishes work schedules for 120 employees who staff three shifts in two separate facilities. Verifies and forwards for payment all employee payrolls under his direct management totaling 4800 man-hours weekly. Tracks and maintains database of employee sick, vacation, and personal days off.

Human Resources Representative – Provided Human Resources Support for over 120 temporary, part-time and full-time employees, specifically, conducted prospective employee interviews, counseled employees in all areas of company benefit packages, processed and submitted direct deposit requests, provided new employee orientation, processed administrative data change requests, and conducted exit interviews on all terminated employees.

Produced all-inclusive training sessions for over 30 managers resulting in increased accuracy of all critical and non-critical management control measures.

Allstate Insurance Co Northbrook, IL Dec 2000 – May 2002

Human Resources Generalist – Provided Human Resources Support for corporate and field office employees, conducted recruitment, spot-check and 90 follow-up interviews, provided customer service support in regards to benefits, and identified areas where administrative processes could be enhanced.


Northern Illinois University, Dekalb, IL, Bachelor of Arts, May 1999

Major: Corporate Communications Minor: Psychology

College of Lake County, Grayslake, IL, Cisco Certifications, December 2015 – 4.0 GPA

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