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Customer Service Office

Location:
Atlanta, Georgia, United States
Salary:
20.00
Posted:
November 13, 2018

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Resume:

Deanna Williams

ac7okx@r.postjobfree.com

678-***-****

Technical Skills:

10+ years of experience conducting internet searches.

10+ years of folder creation experience. 5+ years of experience working Adobe Acrobat to convert files

65+ WPM, MS Office Suite, Lotus Notes, PACS Billing System, Windows Vista, SAP, Service Works, BOA/Bank of American, ADP, Citrix, Corporate Travel, Compliance Training, Customer Service, Up to 9,000 KSPH, Accounts Payable, Accounts Receivable. Payroll, Adobe Acrobat, Spreadsheet Maintenance, Access, Expense Reports, NCR RQS, UPS DDB Connect, License HQ.

Education:

High School Diploma / College Courses in Business Administration

Notary Public – State of Connecticut – State of Georgia

PROFESSIONAL EXPERIENCE:

Oct 2016 - Present - SAGE SOFTWARE INC., Lawrenceville, GA - Accounts Payable Analyst,

June 2016-Oct 2016 -KELLY SERVICES – CONTRACTOR - Accounts Payable Analyst,

Key accountabilities and decision ownership. Performing the Accounts Payable processes including invoice and payment

Processing, supplier query management and account reconciliations Delivering an excellent service while optimizing DPO.

Planning and prioritizing your own workload to ensure deadlines are achieved. Supplier queries are resolved quickly and efficiently. Being involved in learning and development activities, including setting a personal development plan. Displaying a service culture and customer service orientation in the teams. Working with other teams in finance and the business to resolve issues. Ensuring to operate within Sage internal compliance guidance and European legislation. Contributing to working processes being documented, standardized, modified in a controlled manner, waste eliminated and the value stream map for the area updated. Active participation in process improvement projects as per the Sage continuous improvement culture. Contribution to the reporting, understanding and action plans around team KPIs and process controls as per Service Management Framework. Inputting to departmental/companywide projects as required. Covering for other Accounts Payable Analysts as required. Process all USA expense reports in SAP. Ensuring the Accounts Payable Senior Analyst remains up to date of process issues. Closed out and researched Service Now help desk task tickets using Bank of America/Works system.

Approved outstanding vendors payments in CASH Pro Bank of America payment system.

Nov 2015 - March 2016 - Comforce Global Staffing, State of GA EPD, Atlanta, GA -Data Entry Specialist – Natural Resources Department

Processed over 1500 applications with over 700 attachments for each application. Process from the DNR Environmental Protection Division Air Protection Branch website. Search for all Title V Applications in the Warehouse applications website.

Convert all applications to a PDF file. Created all file folders on shared drive to store applications PFD files. General office work as requested.

June 2015 - June 2015Rose International Temps/Ryan Corp. Atlanta, GA Adm. Assistant II

Scanned all documents and entered into company website Updated all current client information. Filing Clerk, Reproduction Clerk/Xerox, General Office, Copy Editing. Handle all Customer Services incoming and outgoing telephone calls. Data Entry.

Jan 2015 - April 2015 -Spectra Force Temps/Ricoh Americas Corp. Tucker, GA Sr. Adm. Assistant

Process all invoices for renewal equipment Business Licenses. Creating mail labels/data entry for Business License.

Maintain Business License files. Create PDF files by scanning all Business License. General organization related to Business License. Input all check request for renewals using LHQ Licenses HQ system Filing Clerk, Reproduction Clerk/Xerox, General Office, Copy Editing. IBM Notes, Microsoft Word, Excel.

Oct 2014 - Dec 2015 - Phillips Arena, Atlanta Hawks, Atlanta, GA - Guest Services

Areas of responsibility change by post assigned on an event by event basis and include the following; Communicating effectively and professionally with guests. Appropriately greeting guests and scanning tickets. Searching bags of guests entering Philips Arena according to set guidelines. Anticipating guest needs and concerns. Directing guests to seating sections as well as other attractions and amenities within Philips Arena. Handling guest issues according to arena guidelines and code of conduct; writing incident reports in accordance to policy.

Oct 2014 - Dec 2014 - CARGILL, Gainesville, GA - Accounting Clerk

Process all incoming invoices for Accounts Payable.

Enter all invoices for Bill of Lading using Excel. Handle all Customer Services incoming and outgoing telephone calls. Attend weekly staff meeting taking minutes. Process all incoming (SRS) Service Entry Sheets and (GRIR) Goods Receipts Invoice Receipts. Run daily reports using company websites etc., RING, SAP.

May 2014 - Aug 2014 - UPS, Retirement Dept. Atlanta, GA - Administrative Assistant III

Received and responded to correspondence (some of which may be confidential); proof read, revised, and edited other materials for accuracy, thoroughness, and appropriateness. Resolved routine and non-routine administrative problems and answer inquiries. Sorted, screened, and distributed incoming and outgoing retirement applications; prepares photocopies and facsimiles, and operates a variety of office equipment. Created memos, reports, spread sheets. Organized, and maintained files and records.

Dec 2013 - May 2014 - NCR Corporation, Alpharetta, GA Payroll Adm., Inventory Clerk/ Repair Tech

Duties consist of counting NCR inventory using a hand-held scanner and PC RQS system. Processed items by serialized numbers and item count. Repair Technician consists of replacing all hard drive scandisk and biometric chips on the P1230 POS Model. Dissemble mother boards and ship out using FedEx services. Upgrade biometric module replacing the round silicone pad, repair process for models P123-/P1530. Update and test units using a PC with RU test and RQS8. Process daily time punch for all temporary employees using NRC/Radiant RQS8 Database Console. Create daily excel sheet for all payroll employees. Submit weekly time sheet to corporate office in PDF files.

Aug 2013 - Oct 2013 - U.S. Dept. of Health & Human Services – Atlanta, GA – Adm Assistant/Mail Clerk

Duties consist of updating employee Federal PIV I.D. cards using company portal web site. Back ground checks and finger printing, new hire recruitments. Checking I.D badges for security and property access. Picked up and delivered incoming USPS mail and UPS mail. Processing outgoing mail using a Pitney Bowes DM800 processing machine and Pitney Bowes internet program. Utilize Microsoft Outlook, Excel, and Microsoft Word. Setup conference rooms meetings in Microsoft Outlook Calendar. Answered incoming telephone calls, ordering office supplies, filing, copy/scan and fax using a Lexmark X740 Series PS3 machine.

Aug 2013 - Jan 2014 Tender Care LLC, Stone Mountain, GA - Home Health Care Assistant

In Home Care and Nursing Homes Care – Part-time Public and Private Caretaker. Duties consist of handling all patient needs such as, feeding, bathing, clothing, cleaning, shopping, and reminder of medication and taking clients to any appointments as necessary.

Oct 2010 - Sept 2012 - ESPN RISE.COM, Bristol, CT - Adm Assistant (Publishing Department)

Handled all general office work, faxing, telephones, filing, copying, and setting up appointments for the Vice Presidents and Executive Director. Handled hotel and travel arrangements for the VP in and out of state. Organized all staff meetings in and out of office. Handled all incoming and outgoing mail using USPS and UPS services. Projects consisted of making all copies for bookbinders and proposal for executive meetings and seminars. Systems included, SAP, Microsoft Outlook, Microsoft Word, and Excel. Booked meeting rooms via calendar set-up. Set-up Conference calls meetings. Processed ESPN A/P payments; and order all office supplies in the SAP system. DWS vendor set-up. Ran monthly reports for A/P payments. Handled ESPN employee expense reports, using SAP System. Created all spreadsheets for ESPN, AP payments, Vendors and MPM Employee payments and Fantasy Contractors as well as accounts payable and new hire recruitments.

Jan 2010 - March 2010 Liberty Mutual Customer Service Center, Springfield, MA - Sr. Adm Assistant

Organized, and maintained files and records.

Received and responded to correspondence (some of which may be confidential); proofread, revised, and edited other materials for accuracy, thoroughness, and appropriateness. Accept, screen, and route telephone calls. Resolved routine and non-routine administrative problems and answer inquiries. Greet and direct visitors, as appropriate, concerning activities and operations of department/division. Arranged meetings and conferences, scheduled interviews and appointments and performed other duties related to maintaining one or more individual schedules; coordinate travel arrangements. Sorted, screened, and distributed incoming and outgoing mail; prepares photocopies and facsimiles, and operates a variety of office equipment. Ordered and maintained supplies. Created memos, reports, spreadsheets, exhibits for presentations, etc.

Nov 2007 - April 2009 - ESPN Digital Media Corp Ops, Farmington, CT - Administrative Asst.

Handled all general office work, faxing, telephones, filing, copying, and setting up appointments for the Vice President and Executive Director. Handles hotel and travel arrangements. Organized all meetings in and out of office. Handled all incoming and outgoing mail using USPS and UPS services. Projects consist of making all copies for bookbinders and proposal for executive meetings and seminars. Systems include, SAP, Microsoft Outlook, Microsoft Word, and Excel. Booking meeting rooms via calendar set-up. Set-up Conference calls meetings. Process ESPN A/P payments; and order all office supplies in the SAP system. DWS vendor set-up. Run monthly reports for A/P payments. Handled ESPN employee expense reports, using SAP System. Create all spread sheets for ESPN contractors, Vendors and MPM Employee payments and Fantasy Contractors as well as accounts payable, train and assist with new hire recruitments.

March 2005 - Feb 2007 Thomas Byrne Associates, Farmington, CT - Adm. Assistant

Duties include general office duties consist of filing, coping, faxing and answering telephones. Renewal processing, rate changes and work flow tracking renewal requests. Keeping track of visitors sign in log sheets, checking for safe PPE wear, checking incoming deliveries, Programs used were, Microsoft Office, Microsoft Excel, Outlook Express, Lotus Notes and Adobe Acrobat Professional. Accounts payable, accounts receivable, updating daily reports and drawings, ordered all office supplies and equipment for site. Projects consist of putting bookbinders and proposal for executive meetings and seminars together. Inputting worksheets in to spreadsheets. Auditing and proofing for all new insurance policies for various clients using Lotus Notes for basic life insurance, LTD insurance and STD insurance. General office duties consist of filing, coping, faxing and answering telephones. Microsoft Office, Microsoft Excel, Outlook Express and ITT Insurance database. Renewal Processing - Rate Changes & WFT Renewal Requests.

Mar 2003 - July 2004 - United Personnel Temp Services. Hartford, CT Executive Asst.

Duties consist of handling all new business life insurance for customers. Handled all file assembled for new and old business cases. Handled all incoming mail runs three times a day. Created a database for the department to keep track of all new clients listing. Handled all short term and long-term disability claims.

Feb 2004–Nov 2007 - Companions/Homemakers, Farmington, CT Private Caretaker/In Home Care

In Home Care and Nursing Homes Care – Part-time Public and Private Caretaker Duties consist of handling all patient needs such as, feeding, bathing, clothing, cleaning, shopping, and reminder of medication and taking clients to any appointments as necessary.



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