MD

OBJECTIVE

Seeking a Senior Account Manager role where I can apply my skills and experience to drive efficiency and productivity for the benefit of my employer.

SKILLS

I’m a highly accomplished, award-winning Senior Account Manager with over 12 years’ experience in the field of Marketing and Advertising in the UAE. I have a solid background in marketing, advertising, and the design process. I am well networked and have a track record in expertly managing and maximizing key accounts across the modern and traditional segments, forging business partnerships in the markets and dealing with clients and strategic partners at the most senior of levels. My persuasive and confident approach combined with skills to plan and strategize in a team environment allow me to exceed in my performance.

MURHAF DALLOUL

ADVERTISING AND MARKETING – SENIOR ACCOUNT MANAGER

ac7oks@r.postjobfree.com +971**-******* DUBAI, UAE

EXPERIENCE

SENIOR ACCOUNT MANAGER • SKY HIGH ADVERTISING • 2011 – 2018

My role included all aspects of senior client servicing and management as well as overseeing all offset and digital printing including design, layout and vendor relations from the first phase of client requirements to the final stages of production and delivery. Exceptional communication and problem-solving skills. Resourceful, analytical, adaptable, and organized with ability to build rapport with clients, in addition to:

Brand implementation to ensure consistency.

Partner with clients in order to best understand and carry out their needs for their brand.

Establishing relationships with new clients and maintaining and nurturing business relationships with existing clients.

Assuring that the work is performed as required by contract and meets or exceeds the required qualities.

Planning, controls, monitoring that schedule are updated and all within time frame and contractually covered.

Managed administrative and campaign work and ensured that it is completed on time and within the budget.

Worked with my colleagues to devise advertising campaign that meets client's requirements and budget.

Responsible for preparing and presenting creative work to clients for modification and approval.

Handled the charge of managing budgets, campaign costs and invoicing clients.

Worked with account director to discuss about the media, creative and research staff.

Engage and acquire new clients by engaging in outreach, initiating dialogue, and providing information regarding our advertising services.

Liaise between my clients and the agency by maintaining regular communication.

Key accounts include: BIODERMA (SKIN CARE), PFIZER, JULPHAR PHARMACEUTICAL, AL BARARI REAL-ESTATE, MEDA PHARMACEUTICAL, DUBAI COURTS, DUBAI DEPARTMENT OF TOURISM AND COMMERCE MARKETING (DTCM), UAE GENERAL CIVIL AVIATION AUTHORITY (GCAA), NEW BRIDGE (CATEGORY: INFANT NUTRITION) BANAJA HOLDINGS (KSA) STOREIT, DUBAI WORLD CENTRAL (DWC), MUNDIPHARMA, NESTLE, GREEN WORKS, ABU DHABI EDUCATIONAL COUNCIL (ADEC), BIL ARABI, PEIRRE FABRE, DOF DEPARTMENT OF FINANCE (DUBAI), SCHOOL SOLUTIONS, ROCHE, TAS- HEEL, TIME PROPERTIES, EASTERN CONSTRUCTION, AL FAHAD HOLDING, EZW – JEBEL ALI, THIRD EYE, CARE FUSION, HEADLINKS, ABDULLA AL AWADI ADVOCATE, OLYMPUS, TEBYAN REALESTATE, TRIANGLE DISTRIBUTOR.

ACCOUNT MANAGER • JAMES RAMMAL ADVERTISING • NOV 2005 – JAN 2011

My role included all aspects of client servicing and management, and key responsibilities include:

Responsible for maintaining outstanding client service as per company’s standard processing.

Achieving the target as per company quota.

Assisted Senior Management in managing various projects and necessary modifications.

Responsible for communicating with advertising production department and maintained financial statements for daily activities.

Handled the tasks of monitoring and supervising the effectiveness of advertising campaigns.

Worked with Account director and developed innovative advertising strategies.

Responsible for providing innovative solutions to meet and exceed clients' expectations.

Handled the responsibility of writing clients report.

Undertook administrative tasks and attended advertising meetings.

Managing and scheduling the marketing executive’s business work and strategic plans.

Take full responsibility of outlook correspondence.

Prepare internal and external correspondence, memos in more professional manners.

Take full responsibility in dealing with relevant client complaints, queries and request all the information from the start to the end of transactions

Key accounts include: MOHAMMAD BIN RASHID INTERNATIONAL FOOTBALL CHAMPIONSHIP, MOHAMMAD BIN RASHID LEADERSHIP PROGRAM, THE EXECUTIVE OFFICE, DUBAI HR COMMITTEE, LA CIENDA, JEEMA MINERAL WATER, NATIONAL BONDS, NATIONAL BANK OF FUJAIRAH, DEYAAR, SNASCO, SHARJAH INVESTMENT CENTER, BIN SULOOM GROUP, ABLE FACILITIES MANAGEMENT, AL BARARI REAL-ESTATE, Q1 PROPERTIES (RAK), IGLOO ICE CREAM, LONDON DAIRY.

EDUCATION AND LANGUAGE

BACHELOR DEGREE

ENGLISH AND ARABIC • EXCELLENT PROFICENCY IN READING, WRITING AND SPEAKING

PROFESSIONAL SKILLS AND LEADERSHIP

Effective communicator, both verbally and in writing.

Persuasive, able to sell work and ideas, and respond positively to feedback.

Flexible, and able to solve problems.

Resilient and positive in critical situations.

Able to successfully handle competing demands from clients and the agency.

Responsible for managing the client relationship through effective communication, problem solving, and responding to requests.

Take client communication briefs and drafting creative briefs.

Strong presentation skills.

Make sure that project deadlines and budgets are met, and get approval of any changes to these.

Identify ways to grow client accounts through new business opportunities.

Keep the team and the client always up to date with the latest useful knowledge.

Maintain accurate records of meetings, decisions and next actions.

Work with the finance team or department to manage projects budgets and bookkeeping.

Ensuring the agency is meeting the client’s needs and expectation.

Able to solve problems within the account management team.

Managing internal and external communications including third party’s.

Proven track record overseeing all offset and digital printing including design, layout, and vendor relations from the initial phase of reviewing client requirements to the final stages of production and delivery.

Deep understanding of different types of papers with a record of accomplishment achieving a cost effective production and drive improvements within production operations.

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