Director of Pharmacy Operations

Qualifications Profile

Goal-driven, accomplished, and customer-focused professional with hands-on experience in managing pharmacy operations within hospital and retail settings. Commended for out-of-the-box leadership style, combined with high-level of professionalism and commitment to oversee and deliver pharmaceutical services. Adept at analyzing medication orders; addressing client needs and concerns; and promptly resolving issues to ensure customer satisfaction. Equipped with strong work ethic ensuring adherence to set-forth pharmacy guidelines. Effective at establishing positive relationships and working collaboratively with customers and healthcare professionals.

Areas of Expertise

Prescription Evaluation Medication and Vaccines Administration Patient Care and Education

Drug and Supply Inventories Oversight Patient Needs Assessment Sales Growth

Medication Therapy Management (MTM) Staff Training and Supervision 340B Inventory and Distribution

USP 797 Sterile Compounding Electronic Medical Record and Medication Barcode System Setup

Relevant Experience

Walgreens Boots Alliance Inc. • New Orleans, LA

Registered Store Manager May 2018–Present

Provide hands-on management on pharmacy and front-end operations including metric, budget, and payroll assessment; staff supervision and development; and sales growth

Introduce customer service best practices with all team members to deliver extraordinary customer care

Determine underperforming areas within the store and create action plans for development

Supervise team members including establishing goals, observing performance, and providing feedback

Participate in community outreach to build relationships and execute company initiatives

Steer efforts in expanding loyal customer base by providing excellent service and ensuring availability of in-demand products

Take charge of matching purchase orders with invoices and documenting necessary information

Steer efforts in gaining clearances, documents, certificates, and approvals from local, state, and federal agencies

Served as driving force in enhancing store revenue by 40% by developing the business and optimizing a retail pharmacy, which enhanced store conditions and increasing in-stock condition making the store more appealing to the consumer

Functioned as an active member of the Transition Team during Rite Aid acquisition

St. James Hospital • Lutcher, LA

Clinical Pharmacist Dec 2013–Present

Closely work with physicians and other members of the healthcare team to ensure high-quality patient care through effective use of medications

Render instruction to patients on proper medication use, as well as physicians on appropriate dose medications

Conduct polypharmacy review, discharge counseling, medication reconciliation, and high-risk readmission evaluation

Took charge of drug and supply inventories, drug compounding and dispensing, and medication preparation such as emulsions, liquids, powders and ointments

Perform intravenous and chemo compounding, calculation of medications and liquids, reconstitution of antibiotics, pre-packing of bulk medicine, filling of bottles, and attachment of correct labels

Maintain strict adherence of intern, technician, and assistant training and licensure to all company policies and procedures, state regulations, and federal laws

Walgreens Boots Alliance Inc. • New Orleans, LA

Pharmacy Manager May 2015–Sep 2018

Directed a team of 12 pharmacy technicians, while providing training to pharmacy interns and newly hired pharmacy technicians on daily functions

Provided information on various immunizations such as flu, shingles, pneumonia and diphtheria, tetanus, and pertussis (DTaP) vaccines to patients and patrons

Handled daily filling and dispensing of 500 prescriptions; preparation of staff schedules and personnel performance evaluations; and facilitation of flu clinics and community health screenings

Acted as area 86 medication therapy management (MTM) lead, and volunteered to work in Houston after Hurricane Harvey to offer pharmacy services

Staff Pharmacist Sep 2013–May 2015

Implemented point-of-care testing, HIV management, and vaccinations

Carried out conversion of Kerr Drugs in North Carolina to Walgreens system after the acquisition

Drove efforts in saving patients’ money and boosting pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs

Pharmacy Intern Apr 2011–Sep 2013

Delivered first-rate services to customers on refills, insurance explanation of benefits (EOBs), and status prescriptions filling

Encoded prescription and insurance information utilizing pharmacy software, while performing filling and dispensing of approximately 1,000 prescriptions per day

Demonstrated skills in administering vaccines as well as in conducting MTM and point-of-care testing, while obtaining training in HIV care

Other Experience

Skytop Village, LLC • Pittsburgh, PA

Vice President Jan 2010–Present

Xavier University • New Orleans, LA University of Louisiana at Monroe • Monroe, LA

Preceptor Jan 2016–Present

Education

Master of Business Administration in Healthcare Management: 2018

Southern New Hampshire University Manchester, NH

Graduated magna cum laude

Doctor of Pharmacy: 2013

Xavier University of Louisiana New Orleans, LA

Certifications

Health Insurance Portability and Accountability Act (HIPAA) Certified

American Pharmacist Association (APhA) Pharmacy-Based Immunization Delivery Certification

Basic Life Support (BLS) Certification: Valid Until Feb 2020

Advanced Cardiovascular Life Support (ACLS) Certification: Valid Until Aug 2019

Community Involvement

Board Member: Unitech Training Academy Church Elder: New Life Community Church

Pharmacist, Medication Consulting: National Association of Free and Charitable Clinics (NAFC) C.A.R.E

Health Testing, Medication Consulting: Free Community Health Screenings

Pharmacist: Walgreens/ADA NCLR Volunteer: Local Women's Abuse Center

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