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Manager Customer Service

November 12, 2018

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*** *. ******* ***** *******, #*** 208-***-****

Henderson, NV 89012


Professional, highly skilled MARKETING/ PUBLIC RELATIONS AND HUMAN RESOURCES, with a strong leadership background in dynamic environments. Particular strengths include:

Interpersonal Relations Supervision of Others

Oral and Written Communications Organization

Budgeting Sales/Office Support

Inventory Control Customer Service

Human Resources


Golden Entertainment – Las Vegas, NV 2016 – Present

Human Resource Manager

I was the onsite HR manager of the Arizona Charlies’ Boulder property. With over 400 employees at this location, I was responsible for New Hire and Separation of Employment processes. Investigation of all employee or guest complaints regarding staff behavior. Organizing all property employee recognition programs. Compliance with all federal, state and gaming industry employment requirements.

GCH Management – Clarkston, Washington 2001 – 2016

V.P. Operations

Home Office Staff manager of seven full time employees. Verify daily store procedures being followed according to company guidelines. Oversee processes involving federal, state, local and company regulations and guidelines. Track weekly performance (BOR growth, sales efforts, credit close percentages, etc.). Work closely with semi-retired CEO on implementation of marketing strategies, revenue and profit improvements, store acquisitions and overall company stability.

Human Resource Manager

Corporate Human Resource manager for franchisee with 13 locations in four states. Created and implemented company-wide Safety Program/procedures. Created all New Hire Packet documents. Organized monthly training sessions. Responsible for maintaining records according to both Federal and all State regulations. Maintained employee database for tracking and performing benefits eligibility enrollment, including newly hired employees’ eligibility, as well as open enrollment of 401(k) plan, medical plans, and other benefit plans offered. Implemented Critical Incident process and Performance Improvement Program.

Public Relations

Prepare PowerPoint presentations for community and company meetings. Organized all corporate meetings, including travel plans for employees from multiple locations, vendor participation, materials requirements for meetings.


Responsible for all media interactions, including copywriting scripts for radio and television, assisting with directing and editing commercials, processing invoices. Design of in-house literature responsibilities. Maintain databases for 33 stores (prior to 20 sale in 2005. Created and implemented one-day sales events that surpassed previous records for new deliveries. Manager Facebook presence for all retail locations.

Tribune Publishing Co., Inc. (TPC Holdings, Inc.) - Lewiston, Idaho 1994 – 2000

Assistant Circulation Director

Direct supervisor for staff of twenty-five employees. Assisted with preparation of annual budget.

Worked with all Valley schools on Newspapers in Education program, maintained weekly and monthly circulation sales and distribution reports


Business Administration – Western Oklahoma State College


Microsoft Office, Pagemaker

HighTouch Rental Software, V-Systems Loan Software, ACT by Sage

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