Susan Crawford

** **** ***** ******, #**, New York, NY 10025

917-***-**** • ac7oah@r.postjobfree.com

SKILLS

Interaction with customers over the phone and in person

Excellent communication and organizational skills

Data Entry, Filing, scanning, copying and faxing

Proficient in Microsoft Word, PowerPoint, Excel and Outlook

WORK EXPERIENCE

Walgreens, New York, NY

Customer Service Associate 01/17-02/18

Possess one experience money handling

Possess one year experience working on cash register system

Perform strong work ethic to satisfy customers

Possess the ability to perform basic math calculations

Opinion Access Corporation, Long Island City, NY 10/16-1/17

Marketing Interviewer/Call Center Agent

Conduct surveys in high volume call center

Perform customer service and data entry work

Enter codes for different types of calls

Dial an average of 300 calls per day

Process studies for Community and Health Services

Universal Survey Center, New York, NY 10/15-07/16

Marketing Interviewer/Call Center Agent

Conduct surveys in high volume call center

Perform customer service and data entry work

Enter codes for different types of calls

Dial an average of 300 calls per day

Process studies for Community and Health Services

Swiss Post Solutions, New York, NY 05/15-06/15

Invoice Scan/Verifier Clerk

Handled data entry scanned projects in accounts payable department

Verified invoices to be paid

Worked with Excel spreadsheets

Logged in transactions on tracking sheets

King Teleservice, Brooklyn, NY 09/13-04/14

311 Operator Customer Service/Call Center Agent

Processed complaints for many different city government agencies

Performed customer assistance in a high volume call center

Provided customers 911 emergency service

ACCES-VR, New York, NY 07/09-04/13

Customer Service Associate

Processed orders for clients from all types of organizations

Batch and compiled scanned documents

Data Entry on Excel spreadsheets

Filing and record processed orders

Spectrum, New York, NY 06/06-07/09

Customer Service Associates/Call Center Agent

Handled incoming calls in high volume call center

Answer inquiries over the phone

Processed orders and set install/repair appointments

Provide Technical Troubleshooting

EDUCATION

Borough of Manhattan Community College, New York, NY

A.A.S., Data Processing

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