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Customer Service Administrative Assistant

Washington, District of Columbia, United States
November 15, 2018

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Larra Lorraine A. Banzuelo

**** ********** ****** ********** **. 22193



A self-motivated and hardworking undergraduate student; Excellent in communication and highly reliable, trustworthy, and organized. I am broadly trained and high discipline; considering a very hard working person that provides hard labor and time. Enjoying working in teams/groups or individual activity. Perform duties on time and on a steady phase. Good communicating skills with others. Have the potential speaking up. Experience

Arlington Court Suites by Clarion Collection Arlington, VA Front Desk Agent/Night Auditor February 2017 – Present

- Register guest and assigns rooms. Accommodates special requests whenever possible

- Assist in pre-registration and blocking of rooms for reservations.

- Possesses a working knowledge of the reservation department.

- Post and audit Banquet charges.

- Reconcile telephone calls and miscellaneous accounts.

- Run Room & Tax verifying that all room rates posted.

- Revie night audit checklist and verity that all work has been completed.

- Successfully multitasked while remaining professional during busy times

- Provide administrative support to the Sales & Event Planning Department

- Perform any other job related duties as assigned and supervised the desk

- Prepares and organize vouchers and invoices within limited authorization levels

- Resolves guest complaints, ensuring guest satisfaction

- Keep bank secure at all times.

Comfort Inn and Suites Arlington, VA

Front Desk Agent/Auditor/Supervisor October 2013 – February 2017

- Maintain professional behavior with guests, owners, and co-workers in challenging situations.

- Excellent customer service skills.

- Interpersonal skills to effectively communicate with all business contacts.

- Ability to effectively communicate in English, in both oral and written forms.

- Develop strategies that will improve the department and overall Hotel Operations.

- Manage the delivery and measurement of service consistent with the company’s service standards and Brand attributes

- Ensure complaint resolution procedures are implemented.

- Monitor service delivery to guests in assigned areas.

- Interact with guests in the assigned areas to ensure satisfaction and to make them feel welcome and important.

- Ensure team is delivering exceptional guest services; implement measures to improve and reward guest Service delivery.

Larra Lorraine A. Banzuelo

3902 Forestdale Avenue Woodbridge VA. 22193




Northern Virginia Community College Annandale VA

Associate of Applied Science, Information System Technology May 2013 Annandale High School Annandale VA

Advanced High School Diploma June 2010

Internship(s)/Special Training

ACE Physical Therapist & Sport Medicine Institute (PTSMI) Falls Church VA Administrative Assistant June 2017 – July 2017

- Support and maintain an efficient, effective and organized office by providing high level administrative and receptionist support to staff

● Answer multi-line phone system and field telephone calls to appropriate party.

● Able to identity insurance break down and confirmations.

● Maintain office calendars including meeting calendars and others as assigned; organize and schedule meetings.

●Posting data entry, proof reading, & scanning documents. ● General front desk duties. Apple INC. Washington DC

Network Support Specialist Summer 2014

- Manage rebooting windows laptops/desktops, iPods, iPad devices technical support

- Provides analysis and troubleshooting support to users, staff and field personnel on PC/LAN software to include: MS Office, VPNs, Dialup and other software applications.

- Technical knowledge of property management systems and of PC software (MS Word and Excel) Microsoft Intel Corps Tyson Corner VA

System Administrator Summer 2013

Customer service (Help Desk Support)

Support clients need

Operates rebooting windows

PC troubleshooting includes: MS Windows, and other applications Larra Lorraine A. Banzuelo

3902 Forestdale Avenue Woodbridge VA. 22193



Technical Skills & Others

Edison Academy (Computer Maintenance) Alexandria VA Computer System Technology A+ Class September 2010 - July 2011

- Computers Maintenance

- Windows 98/XP/Vista/7/8

- Proficiency in MS Office

NVCC Annandale, VA

Hotel Resource Management 2009 - 2011

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