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Customer Service Desktop Support

Location:
Columbia, Maryland, United States
Posted:
November 14, 2018

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Resume:

Nadia M. Bigelow

Columbia, Maryland *****

Phone: 410-***-**** ac7o73@r.postjobfree.com www.linkedin.com/in/nadia-bigelow-a0176a162

Targeting an Entry-Level Opportunity in Information Technology

Professional Profile

Recently graduated Information Technology student offering a strong knowledge concerning the operation of multiple computer system platforms.

Familiar with object-oriented programming; developing, testing and debugging and upgrading code and administering systems and networks.

Detail-oriented, creative thinker, excellent verbal and written communication skills.

Education

North Carolina Agricultural and Technical State University – Greensboro, NC

Bachelor of Science in Information Technology

Academic Honors: Undergraduate Research Participant, Dean’s List

Courses Completed:

Project Management

Introduction to Mainframe Operations

Introduction to Unix/Linux

Applied Java Programming

Computer Database Management I

Computer Database Management II

Human Computer Interaction

Linux Systems Administration

Computer Networking, I

Computer Networking, II

System Integration and Architecture

Business Programming

Network Security

Senior Project: Capstone I/II

Long Island University – Brooklyn, NY

Computer Science 89/120 Credits Completed

Work Experience

TARGET – Laurel, MD

Sales Associate, June 2018 to Present

Perfected professional customer service skills, including exceptional communication.

BURLINGTON COAT FACTORY – Greensboro, NC

Retail Sales Associate, May 2017 to June 2018

Managed and exceeded customer service expectations by enhancing customer’s knowledge of product.

BEST BUY -- Laurel, MD

Customer Service Specialist, 2015 to 2017 (seasonal)

Excelled within service-oriented positions, delivering premium customer service and attracting repeat customers.

LONG ISLAND UNIVERSITY – Brooklyn, NY

IT Lab Assistant, 2014 to 2015

Provide networking and desktop support, account maintenance and printing assistance to students and faculty. Troubleshoot and resolved complex technology problems as the “go-to” person for IT issues.

Technology Summary

Visual Basic, IBM Mainframe, Microsoft Office, Linux, Unix



Contact this candidate