WILFREDA GELAGA GELTURA
Phase * Libra St DDF Village Mandug Davao City, Philippines 8000
Mobile #: 091********
A committed and well-motivated young person who aspires to hold a position where I will be able to seek an opportunity to learn more and enhance my skills. Where I'll be able to deliver a highly quality service and support the employer's vision. Qualified and tenacious professional armed with broad-based background and skills in the areas of customer service, technical support, computer hardware and software, troubleshooting, food and beverage where I can take orders and serve food and beverages to patrons at tables in dining establishments. A highly-motivated, self directed with a background of cashiering that includes different jobs in the workplace such as processing payments, greeting and assisting customers, answering questions, selling products, stocking shelves, handling and counting currency, and maintaining a clean and orderly workspace.
• Microsoft Office Suite (Powerpoint, Excel, Word, etc.)
•Customer Service •Technical Support •Problem Solving
•Communication Skills •Client Relationship •Active Listening
•Service Orientation •Monitoring •Active Learning
•Time Management •Decision Making •Tenacity
•Dealing with calls in a highly professional manner. • Persuasion Skills
•Answering and queries quickly and efficiently •Adaptability/Flexibility
•Judgment and Decision Making •Speaking
Kaizen Power BPO Services 05/05/2018-Present
Villa Abrille Davao City, Phils.
•Manage company’s full sales cycle responsibility, from initial contact to closing,
•Deliver a considerable market share increase through building relationships and providing value-added service.
VXI GLOBAL HOLDINGS BV 07/04/2016-03/25/2018
JP Laurel bajada Davao City, Phils.
•Interface with customers to identify sales needs and facilitate trade-in transactions and optimize customer experience.
•Inform customers on services, company policies and upcoming promotions to increase service offering awareness.
•Provide exceptional customer service in-person and over the phone to promote customer-oriented objectives and goals.
•Technical Support specialist assists customers and provide support and solutions to customer queries to meet company objectives.
Outsource Asia International M 06/05/2014-03/11/2016
Damosa Lanang Davao City, Phil’s.
Freemont Foods Corp. 12/03/2012-06/05/2014
Lachmi San Pedro St.Davao City Phil’s.
Fresh N Famous Foods Inc. 05/04/2012-11/20/2012
JP Laurel Bajada Davao City, Phils.
•Perform basic math functions to collect payments and make change.
•Operate registers, scanners, scales and credit/debit card terminals.
•Memorize product locations throughout the store and be able to direct
Customers or make suggestions.
•Handle exchanges and refunds in a quick, efficient manner, collect
Payments and bag purchases for customers.
•Maintain accurate cash drawer.
•Take a tally of the funds in the cash register when required during a shift
And produce transaction reports.
•Bachelor of Science in Tourism Management 2015-2016
University of Mindanao Matina Davao City, Phils.8000
• Bachelor of Science In Information Technology 2010-2015
Assumption College of Davao JP Avenue Cabaguio Davao City, Phils
•The Sisters of Mary School Incorporated 2009
Dressmaking and Culinary NCII Talisay City, Cebu Phils
• The Sisters of Mary School 2006-2009
Secondary High School Talisay City, Cebu Phils.
• T.Awad Echevarria Elementary School 2000-2006
Elementary Mandug Davao City, Phils
I hereby confirm that all data above are true and correct.
Wilfreda Gelaga Geltura