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Real Desktop Support Person

Astoria, New York, United States
November 14, 2018

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David Shaver

Astoria, NY ***** 212-***-****

Senior-level Desktop Support Professional

Accomplished, forward-thinking professional with a comprehensive desktop support background within the financial industry. Over 15 years of consecutive experience delivering hardware/software solutions to prominent companies such as Charles Schwab, US Trust, and UBS. Excellent communication skills, with expertise in engaging with traders, executives, call center representatives, and developers.

Professional Experience

2016 – Present (had to leave Charles Schwab and relocate to NY due to an ailing parent)


Desktop Support, 2007 - 2016

Delivered quality desktop support for 1700+ users on the Austin campus.

Provided support to cross-functional personnel across multiple hierarchies, including: senior management, call center representatives, and developers.

Exhibited technical expertise to: configure computers to company standards using SCCM and PXE boot; execute video conferencing using Polycom and MS lync; and implement virus protection.

Demonstrated leadership abilities by serving as a Team Lead on migrations from Windows NT to Windows XP operating systems.

Spearheaded a companywide migration of 1700+ machines (Windows XP to Windows 8).

Consistently ensured the timely resolution of all technical issues.

Consecutively attained or surpassed all expectations on annual reviews.

US TRUST, New York, NY

Desktop Support, 2005 - 2007

Leveraged strong interpersonal skills to provide desktop support to traders, executives, system administrators and back-end users. Resolved all issues on a timely basis.

Adeptly set up and configured Blackberry devices; re-imaged desktops using PXE boot; and configured all desktops to company standards.

Supported remote locations and ensured proper functionality with user relocations.

Installed desktop applications using Marimba and migrated users’ PST files.

UBS, New York, NY & Stamford, CT

Desktop Support (contractor), 2000 - 2005

Provided desktop support to equities traders in NY and CT with software and workstations, while ensuring minimal disruption throughout the trading day.

Maintained responsibility for all moves and add-ons, as well as software updates and installs.

Moved users’ files and restored them to replacement computers.


Associate’s Degree, Broome Community College

Technical Proficiency

Operating Systems: Windows NT, XP, Win7, Win8, Win8.1 and Win10

Software: Microsoft Office (including Outlook), MS-DOS, Bloomberg, Thompson, Adobe suite, PC Anywhere, SCCM, Marimba McAfee Antivirus, Blackberry Enterprise server, Windows Active Directory, FCAT, Bit locker Remedy

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