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Manager Continuous Improvement

London, ON, Canada
November 14, 2018

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London ON. 519-***-****

Purposeful and forward-thinking professional has inspired and influenced teams to outstanding goal achievement by designing strategic plans to dramatically impact productivity, customer service, quality, marketing, finances and overall company performance.

Career Highlights

Increased by 15% YTY customer base and boosted sales 36% YTY, $1.3+ millions new revenue generated developing new services and niche opportunities based in continuous improvement of industrial services for Veolia.

Increased 34% the production capacity by processes reengineering initiatives and standard operation procedures implementation with close to zero capital expense investments for Thermotek.

Optimized manpower utilization by redefining shifts, roles and responsibilities, decreasing by 16% the unitary cost of manpower for Thermotek.

Championed several Cap-Ex projects to upgrade, expand and modernize manufacturing operations (automation, production capacity increase, product quality improvement, new product launching, warehousing) for Grupo Modelo.

Engaged and trained in project management and continuous improvement culture 60% of employees and managed 200+ continuous improvement initiatives, generating savings $450,000+ for Acosta Verde.


Successfully created and operated the Corporate Continuous Improvement department for Acosta Verde.

Designed and Operated the Intranet Online Business Intelligence Dashboard, a tool showing Senior Management KPI’s for support decision making – Saved $40,000+ in third party consulting & development services for Acosta Verde.

Skilled in using Lean and Six Sigma techniques for data analysis of operations, business processes, products and services to identify improvement opportunities and establish defined projects across different areas of the corporation.

Experienced project management skills, with 20+ years of experience championing a wide range of projects including IT, human resources and financial components of project management.

Featured Skills

Leadership Coaching & Team Building ISO-9000 P&L & Financial Results Customer Care Change Management

Continuous Improvement & Quality Assurance Sourcing & Distribution Planning & Budgeting Project Management Fluent in English / French / Spanish.

Professional Experience

Business Development

Asertiva 3D Services Inc. London, ON, Canada 2016 to date

Building the customer base through an innovative technology with applications for real estate property showcasing in 3D and Virtual Reality.

Operations Manager

Veolia Environmental Services London, ON, Canada 2011 to 2015

Managed day-to-day business of the industrial services operation.

Oversaw Division’s operations with P&L responsibility - Sales +$3.8M / year.

Increased customer base by 15% YTY, Sales by 36% YTY, EBT by 33% YTY.

Implemented H&S practices.

Successfully negotiated three collective agreements for unionized personnel (two different unions).

Continuous Improvement Manager

Grupo Acosta Verde Monterrey, MEXICO 2008 to 2011

Oversaw corporate-wide operations to identify improvement areas and develop solutions through the implementation of best practices and processes.

Designed and operated the business intelligence Senior Management Dashboard showing KPI’s to support strategic decisions and planning.

Leaded the ERP implementation project aligning the organization & software for a smooth transition and adequate process support.

Defined and implemented the S&OP’s for all the corporate business areas of the company.

Created and operated the Corporate Continuous Improvement area of the company.

Business Consultant

Independent Consultant Monterrey, MEXICO 2006 to 2011

Independent consulting practice, focused in strategic planning, processes design, operational efficiency, organizational restructuring and supply chain management. Served to Universities like Tec de Monterrey ( as Entrepreneurship Coach, UdeM ( as Reorganization Consultant and corporations in the steel industry like Ternium ( as Senior Supply Chain Consultant.

Coached +130 new entrepreneurs’ business plans for Tec de Monterrey.

Delivered strategic planning and organizational restructuring for UdeM.

Made due diligence and facilities assessment to steel manufacturing plants in USA for Ternium.

Delivered new supply cost model for generating savings + $17 M USD for 2008 FY for Ternium.

Plant Manager

Grupo Thermotek, S. A. de C. V. Monterrey, MEXICO 2003 to 2007

Oversaw day-to-day operations of two chemical plants with P&L responsibility, in charge of the Production, Maintenance, QA, R&D, HR, Sourcing and Warehousing areas.

Reduction in 2006 FY in 9% Raw Materials cost trough process and formulation increased efficiencies.

Reduction of manufacturing expenses per unit in 16% vs. 2005 FY.

34% annual production volume increase thru processes reengineering.

Implementation of preventive and predictive maintenance programs for production lines.

Purchasing Manager

Ladrillera Mecanizada, S. A. de C. V. Garza Garcia, MEXICO 1999 to 2001

Oversaw overall materials supply, including planning, negotiation, import logistics, customs brokers relations, warehousing, budget control and suppliers’ development.

Implemented S&OP’s in compliance with ISO-9000 norm & obtained the certification for the area.

Created cost savings in material handling, transportation and negotiated with vendors better payment terms for the company.

Head of Co-ordination

Grupo Modelo, S. A. de C. V. (Now AB-InBev) Mexico City, MEXICO 1994 to 1999

Directed international trade operations, negotiation of Capex investment projects with international vendors, planning and logistics of raw materials, plant expansion projects, ISO-9000 certification audits and projects, operational reports for Board of Directors’ meetings, sought and maintained international businesses’ relations.

Reduced import costs from 25% to 8% of goods’ value.

Saved over $11 million US in machinery, raw materials and spare parts imports using reduced tax programs.

Saved over $3 million US in railroad, sea and land freight.

Reduced Technical Assistance costs by 7% renegotiating the royalties’ payment model with Owens-Illinois.

Led the overall ISO-9002 certification process for the glass group of companies achieving the certification in 14 months for a site with 3,000+ employees.


Fanshawe College London, Ontario Dec 2018

Graduate Certificate – Supply Chain Management

Graduate Certificate – Operations Management: Completed; President’s Honour Roll Recipient Apr 2018

Management and Strategy Institute Downingtown, Pennsylvania 2016

Lean Six Sigma Black Belt Professional Certificate #2319876

University of Western Ontario London, Ontario 2015

PMP Certificate – Introduction to Project Management course

DUXX, Graduate School of Business Leadership Monterrey, Mexico 2002

Master in Business Administration

Instituto Tecnológico y de Estudios Superiores de Monterrey Mexico City, Mexico 1992

B. S. in Industrial and Systems Engineering

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