Administrative Support Process Improvement Procedural Compliance
Business Services Professional with over 7 years of success providing thorough and skillful administrative support. Delivers an elevated customer experience in client-facing roles, and excels at organizing priorities in fast-paced environments, maintaining sensitive information, streamlining communications, and optimizing efficiency. Able to quickly learn new processes and surpass expectations. Drives cross-functional collaborations to engage stakeholders at all levels.
Office Administration Process Improvement Regulatory and Procedural Compliance Operational Excellence
Document Review Office Management Systems Contracting and Vendor Management
Records Maintenance Customer Service Excellence Technical Proficiency Team Building
Loan Processor Fairway Independent Mortgage Denver, CO Jan 2017 – Aug 2018
Supported top-producing Loan Officer and underwriter teams by ensuring timely and accurate processing of mortgage applications.
Verified and reviewed documents against regulatory and procedural requirements to ensure complete and compliant files.
Utilized information management systems to record and track files, enter confidential data, and maintain transaction schedule.
Met with clients to explain technical language and contract terms.
Regarded as a high-producer by consistently exceeding performance metrics and bonus goals.
Delivered seamless customer experience by validating files prior to hand-off, and effectively collaborating with 3rd parties to execute contracts and reconcile transactions.
Excelled at processing challenging applications requiring subject matter expertise and multipart solutions.
Loan Processor Bank Of England Denver, CO Mar 2015 – Jan 2017
Served in administrative support capacity to four Loan Officers; improved file compliance and process efficiency by developing a template check-list used to complete and prepare submissions, anticipated processing issues and provided recommendations to staff, and managed transaction calendars to optimize productivity.
Loan Processor Evolve Bank & Trust Denver, CO Oct 2014 – Feb 2015
Assisted senior leadership with file reconciliations and administrative support functions to facilitate office closing. Instituted daily pipeline meetings to track the status of all open projects leading to increased transparency and project completions.
Loan Processor Citywide Banks Mortgage Division Denver, CO Jan 2014 – Sep 2014
Sought out for subject matter expertise and recruited into position based on proven-record of compliance and quality assurance; built benchmarks and timebound expectations to expedite file processing; quickly resolved escalated customer concerns.
Loan Processor Affiliated Financial Group, A Division Of Goldwater Bank NA Englewood, CO Jan 2013 – Dec 2013
Hired-in based on proven record of administrative support excellence. Worked with new loan officers to provide training on processes and industry best practices, and provided technical support on systems and software.
Loan Officer Assistant / Lead Teller Coordinator US Bank Mortgage Englewood, CO Aug 2011 – Jan 2013 / Aug 2009 – Aug 2011
Supported 2 Loan Officers after being recruited from Lead Teller Coordinator position. Leveraged self-starter skills to quickly build a strong foundation in information processing and collaborative partnerships.
As Lead Teller Coordinator, verified teller transactions, ensured vault balance, used judgement to serve as final authority for high-value transactions, and performed human resource functions for 6 employees.
Operations Supervisor Royal Transportation Corp Morrison, CO Oct 2007 – Aug 2009
Directed operations for a concierge transportation company with 3 commercial vehicles providing services to high-profile, high-net worth individuals.
Core functions included basic bookkeeping and fiscal management, structuring the dress code policy, managing fleet insurance and vehicle maintenance, conducting employee performance evaluations, and handling corrective actions.
Managed contract execution and negotiations in client-facing role, and established relationships with vendors and contractors in other states. Led all brand development and marketing initiatives.
Established standard operating procedures and administrative policy to advance organizational objectives.
Coordinated staff calendars and reserved travel arrangements to trade shows, off-site events, and industry conventions.