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Quality Manager

Location:
Lexington, Kentucky, United States
Posted:
November 14, 2018

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Resume:

BRUCE GILCHRIST

**** ******* **** ****, *********, KY 40511

• PHONE: 248-***-**** • E-MAIL: ac7o12@r.postjobfree.com

QUALITY MANAGEMENT PROFESSIONAL

Results driven and highly motivated quality professional, with over 25 years of experience working in quality system development and management, organizational development, multi-departmental supervision and client relations. Versatile skill set established by sound working knowledge of quality system management through professional experience in the automotive and steel casting industries.

SUMMARY OF QUALIFICATIONS

Successful track record of both facility and program launch / readiness.

Development of quality management systems geared towards both TS16949 and Ford Q1 certifications.

Effective facilitation of Advanced Planning, Corrective and Preventive Action teams. Noted by peers as creative and effective in customer complaint resolutions.

Instrumental in over 500 corrective and preventive actions.

Management of high volume department with weekly shipments of over 1 million dollars.

Demonstrated expertise using quality tools. (APQP, PPAP, FMEA, SPC, Control Plans, and MSA)

Partnered with customers and suppliers to identify root cause and implement effective corrective/preventive actions.

Developed, monitored and managed testing lab and heat treatment processes.

Multi-Facility Quality System and Supplier Management.

Extensive experience in direct customer and supplier relations both stateside and abroad.

Recognized for exceptional audit readiness for internal, customer, and third party register audits (AAR, ISO, and TS16949). Highly valuable expertise in upper management audits and reviews.

CERTIFICATIONS

Lean Six Sigma Black Belt training completed through BMGI in 2014

Certified practitioner of KT (Kepner – Tregoe) problem solving

Scott Community College - Certified in Lean Manufacturing Principles

SSC – Certified First Responder

AAR - Certified AAR Lead Auditor

AIAG - Core Tools (APQP, PPAP, FMEA, SPC and Control Plans)

Eastern Michigan University - TS 16949 standards

AIAG - Supplier Quality System Auditor

Eastern Michigan University - Internal Quality System Auditor

AIAG - TS16949 Lead Auditor

PROFESSIONAL EXPERIENCE

10/2017 to current Blue Star Plastics Lexington, KY

Quality Manager

Hired on to establish quality management system and co-manage both the old and new facilities. Oversight of both Toyota 150B and 550B program launches. Responsible for development, implementation and management of new facility and program quality systems. Responsible for completion and submission of all Toyota and other OEM required SQAM/APQP documentation pertinent to the 150B and 550B programs. Facilitated all Toyota required trial / gate onsite visits, reviews and audits.

Achievements:

Successful Toyota 150B and 550B program launches.

Successful facility launch.

Worked closely with both production leadership and production team members in designing, implementing and validating system and process error proofing.

9/2016 to 8/2017 Piston Automotive Georgetown, KY

Quality Manager

Hired on to establish quality management system and co-manage facility and Toyota 010B program launch. Responsible for development, implementation and management of facility and program quality systems. Responsible for completion and submission of all Toyota required SQAM documentation pertinent to the 010B Camry program. Facilitated all Toyota required trial / gate onsite audits.

Achievements:

Successful facility and program launches.

Worked closely with both Toyota Pilot and QC teams in designing, implementing and validating system and process error proofing.

Developed and managed facility fastener torque verification and validation programs.

Successful implementation of assembly real time SPC tracking and monitoring programs.

2/2016 to 9/2016 Gill Industries Richmond, KY

Quality Manager

Brought on to improve quality management system that included re-obtaining TS16949 certification. Responsible for overall management of quality management system and continual improvement projects. Responsible for three quality engineers, 4 lab technicians and 5 quality technicians/inspectors. Facilitated all external third party and customer onsite audits. Maintained and monitored required external quality certifications (Ford – Q1, GM – QSB, Chrysler – WCM).

Achievements:

TS16949 certification re-obtained in June 2016.

Implemented aggressive dock auditing process designed to identify labeling and/or part non-conformance’s and streamline staging layout that together led to a reduction of customer logistical formal issues resulting from label and part inconsistencies and late shipments.

Successfully eliminated 17 month long customer required third party sort utilizing Six Sigma DIMAC methodologies.

Implemented advanced quality technician / inspector training that increased internal quality findings by 300% resulting in significant formal customer complaint reductions.

8/2013 to 1/2016 Cooper Standard Automotive Mt. Sterling, KY

Quality Manager

Hired to manage and improve quality management system including all aspects of required standard compliance in efforts to re-obtain both TS16949 and Ford Q1 certifications. Responsible for overall management of established quality management system and continual improvement projects. Responsible for the output and overall quality of work of four quality engineers, two lab technicians and two quality technicians. Facilitate all external third party and customer onsite audits. Maintain and monitor required external quality certifications (Ford – Q1, GM – QSB, Chrysler – WCM).

Achievements:

TS16949 and Ford Q1 certifications re-obtained in March 2014.

Implemented internal cross functional problem solving teams designed to streamline and identify root cause and implementation of corrective actions that led to a reduction of open formal issues from 65 to 3 within 4 months.

Traveled extensively to customer locations in efforts to resolve customer quality issues and establish effective working relationships.

Over a year and a half, I selected and trained three production associates to become quality engineers. Within two months of each selection, all three were working effectively in PPAP preparations and customer complaint resolutions.

Recognized for effective on time new product launches.

2012 – 2013 McKechnie Vehicle Components Nicholasville, KY

Quality Manager

Hired to develop quality management system including all aspects of required standard compliance in efforts to obtain both TS16949 and Ford Q1 certifications. TS16949 and Ford Q1 certifications obtained in November 2012.

Achievements:

Developed internal auditing program including certification of 15 internal quality system auditors.

Implemented internal problem solving teams designed to identify root cause and implementation of corrective actions.

Implemented use of cross-functional teams in development of new programs and all APQP/PPAP required processes.

Traveled abroad to customer locations in efforts to resolve customer quality issues and establish effective working relationships.

Design and implementation of internal documentation including Management Review / COQ / QOS reports, PCR/ECR and internal auditing forms and operating procedures.

Reduced open internal and external quality complaints from 103 to 6 utilizing above achievements within 8 months.

2009 - 2012 Sivyer Steel Corporation Bettendorf, Iowa

Senior Quality Engineer

Recruited to develop and manage foundry floor quality; provided guidance and supervision for 50 + molding and cleaning room employees; Review and disposition of overall casting quality, and oversight of quality tool management.

Achievements:

Conceptualized, developed and managed sand testing lab.

Developed testing and documentation procedures to communicate testing results throughout facility.

Reduced mold defects by 80% with implementation of “real time” sand/binder testing.

Instrumental in increasing on time delivery by 15% with effective supervision of cleaning room.

Developed and implemented work standards for molding, cleaning room and heat treatment processes proven instrumental in obtaining acquired AAR certification.

Instituted departmental “visual factory” boards showing department specific critical testing and production metrics leading to increased mold quality and employee awareness.

Presented Lean-manufacturing projects to BOD leading to foundry wide procedural changes ranging from labor reporting, mold management, to re-lighting of entire foundry.

Worked with critical customer in eliminating pre-shipment requirement leading to a cost savings of over $3000 per week.

Designed and implemented corrective/preventative actions leading to a 30% increase of customer complaint resolutions.

Recognized for excellent management of ISO and AAR internal audit programs as well as M-201 and M-211 Technical audit and Lean Transformation programs.

NOTE: Previous employment information dating back ten (10) years or more available upon request.

US MILITARY

United States Navy – Operations Specialist – USS America - Honorable Discharge

Blackhawk Community Collage – Prerequisites leading to admission into the BCC Quality Management Program

Ohio University – Management Principles and Practice

Operation Specialist “A” School, Virginia Beach VA – Radar repair and surveillance. US Navy

Allegan High School – Diploma.



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