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Customer Service Representative

Location:
Round Lake, Illinois, United States
Posted:
November 14, 2018

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Resume:

Linda Bahde

OBJECTIVE

I am career oriented. I want to work for a growing company. I can work with all levels of management and interact well with others. I have a team player personality and can multi-task. Detail oriented and possess strong organizational and customer service skills.

Experience

10/2016 to current (Part time)

FARMERS INSURANCE

Customer Service/Administrative Assistant

Answering Phones

Claims

Solving Customer Problems

Spreadsheets, Excel

Insurance Forms

Telemarketing

2015-11/2015

Buffalo Group

Sales Assistant/Customer Service

Resolve Issues

Handled shipped orders

Worked on Amazon EBay Social Media

Made and took customers calls.

2014-2015

FMS Company Call Center Environment

Work on Contracts for Department of Education

Called and received over 200 calls a day

Help people get out of Federal Default for Student Loans

2013-2014

B Marketing, Inc.

Sales/Marketing

Calling 180-200 plus customers daily

First Level of Contact

Call Center

Selling Insurance Leads cold and warm leads

Calling B2B Customers

Excel Spread sheets/Invoices

Administrative Duties

Answering Phones

Monitoring Telemarketers

Other Duties as Assigned

2011-2013

FARMERS INSURANCE

Customer Service/Administrative Assistant

Answering Phones

Claims

Solving Customer Problems

Spreadsheets, Excel

Insurance Forms

Telemarketing

2009-2011

Coldwell Banker Residential Brokerage

Independent Contractor

Realtor

Selling Real Estate

Closing Transactions

Working with people and upper management

Managing my clients and sales base /Data entry

. Heavy call Volume of Clients.

2002-2009

Dave Thomas Properties

Administrative/Customer Service

Administrative and office duties/Data entry/Recruiting

Managed office.

Responsible for sale of homes

Coordinated contractors to work on homes

Maintained computer records

Went to closings followed through on transactions

Did Accounts Payable

Reported to the owner’s weekly

Handled Customer Service issues

Receptionist Duties

1986-2000

CDW Computer Centers, Inc.

Collections Manager

Started with the company had 15 people

Worked as Accounts Payable Clerk

Moved to collector

Did heavy call volume daily

Promoted to Credit and Collections Manager

Had million dollar credit limit

Interviewed and hired staff for credit and collections

Trained staff

Company grew split off stayed as collections manager

Trained collectors to make calls off of aging reports

Had weekly meetings with collection staff

Gathered all information from collectors and reported weekly to management with reports

Reduced debt ratio for company through collections methods

Computer Experience

Data Entry

Management & Training Certificates

Microsoft Excel, Outlook, Microsoft Word, E-mail, Software



Contact this candidate