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Manager Customer Service

Location:
Orlando, Florida, United States
Salary:
42000
Posted:
November 14, 2018

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Resume:

Debbie Mallory-Mattox

**** ******* *****, *******, ******* 32808

Contact Number: 407-***-****

Email Address: ac7o03@r.postjobfree.com

HR Recruiter who communicates and collaborates effectively with all levels of personnel by relying on excellent interpersonal skills, outstanding customer service and a solid expertise in human resources management.

Education

Bachelor of Arts in Business Administration; Major Human Resources

Bryant Stratton College – Buffalo, NY 2016

Work Experience

Regional Recruiter/Talent Acquisition

Sears Home Services 2018/04 to present

Ability to interact professionally and represent SHC in a positive manner with Management, Applicants and Human Resources.

Manager requistions of 50 or more open positions regional statewide, California, Washington, Arizonia and New Mexico.

Source, select, and interview potential candidates

Place ads in appropriate employment sites, web based.

Organize on-site hiring events

Ability to work independently and is able to follow directions and solve problems

Effective verbal communication skills across all levels of the organization • Strong organization, planning, and time management skills

Strong proficiency with computers and databases, including Microsoft Office Applications (Outlook, Word, Excel, PowerPoint), Kenexa BrassRing or other applicant tracking system, and PeopleSoft or other HR databases

Manages own performance by keeping commitments and deadlines

Thorough understanding of Centralized Recruitments systems and procedures

Regional Recruiter/Office Manager

Construction Contractor Services, Orlando, FL 2017/04 – 2018/03

Work with outside contractors to identify new talent for hire.

Review and analysis resumes using out in-house ATS software program

Scour job search websites for potential recruits and contact those candidates personally

Interview potential candidates

Introduce new hires to the company and walk through the hiring and training process.

Complete all new-hire paperwork with candidates who meet the expectation of the job.

Complete new hire offer letter

Not currently under a non-compete agreement

Submitted wekkly payroll for processing

Verification of I9

Senior Recruiter/Office Administrator

Trojan Labor - Orlando, FL 2014/01 – 2017/04

Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss their needs.

Build applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.

Determined applicant requirements by studying job description and job qualifications.

Attract applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.

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Determined applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.

Arranged management interviews by coordinating schedules; arranges travel, escorting applicant to interviews.

Completed end of the day payout.

Complete certified payroll and weekly billing.

Process I-9 verification for all new hires.

Center for Veterans Issues

Recruiter/Part-Time

Yancey Employment Agency - Milwaukee, WI 2010/02 – 2013/12

Lead the creation of a recruiting and interviewing plan for each open position.

Efficiently and effectively fill open positions.

Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.

Develop a pool of qualified candidates in advance of need.

Research and recommend new sources for active and passive candidate recruiting.

Build networks to find qualified passive candidates.

Post openings in newspaper advertisements, with professional organizations, and in other position appropriate venues.

Utilize the Internet for recruitment.

oPost positions to appropriate Internet sources.

oImprove the company website recruiting page to assist in recruiting.

oResearch new ways of using the Internet for recruitment.

oUse social and professional networking sites to identify and source candidates.

Placement Coordinator/Recruiter, Milwaukee, WI 2009/02 – 2013/12

Facilitated the achievement of client wellness and autonomy through advocacy, assessment, planning, communication, education, resource management, and service facilitation.

Respond to client requests for assistance by initially screening for suitability and eligibility for both in-house and other- agency programs.

Provide in-depth screening and assessments for program suitability and eligibility for both in-house and other agency programs.

Acted as the client's advocate to assist in receiving needed services.

Provided program information assistance and/or make referrals to appropriate services.

Acted as the client's advocate, when necessary, and assist them in receiving needed services.

Applied creative outreach techniques to recruit potential clients by distributing promotional materials and by directly networking with targeted individuals and organizations.

Worked closely with staff and volunteers to develop and implement an outreach program which will allow clients to engage homeless veterans on the street and in encampments to let them know about services and resources.

Closely monitor and ensure all funding agency performance goals and objectives are met or exceeded.

Assist the agency in keeping costs within the program budgets.

Maintained complete participant documentation, to include proof of eligibility determination, comprehensive demographic data, detailed case notes that also include results/follow-ups of other agency referrals, and other records as assigned.

Placement Coordinator/Case Manager

Multicultural Community Services - Milwaukee, WI 2005/02 – 2009/01

Establish strong professional relationships with employers/partners in private, public and third sectors to develop employability challenges, internships, mentoring, work experience & volunteering opportunities for learners.

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Maintain the flow of communication with key stakeholders to ensure work experience documentation is fully explained, responses to queries are effectively managed with a range of audiences including employers, curriculum, students and colleagues.

Developed current and reliable, information on employability activities, work experience and volunteering and support learners with their application.

Monitor and evaluate employability challenges, work experience or volunteering placements by receiving and collating written review sheets from students, employers and course tutors.

Established recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.

Build applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.



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