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After sales Management professional

Location:
Thane, Maharashtra, India
Posted:
November 11, 2018

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Resume:

S.J.GANESHKUMAR

Vijay Garden, Bld no ***, Kaveser, GB Road, Thane West.

Contact : +918********* ; Email: ac7nz7@r.postjobfree.com

AFTERSALES MANAGEMENT PROFESSIONAL

A motivated and results-focused professional, seeking an opportunity to utilize skills, experience and education to contribute to employer objectives, profitability and success with a company offering potential for challenge and growth

An astute and highly experienced professional, offering an experience of 22 years across the board from retail to wholesale side of the channel management business.

Automobile channel management

Ensure 100% of business plan encompassing return on investment value, efficiency, sense of accomplishment. Manage the region towards collective success.

Customer experience

Ensure adherence to laid down process to achieve the targeted level of customer satisfaction both internally at the company level and at the industry level. Familiar with external/ internal survey process and execution.

Service planning

Strategies and implement plans on network, resources, process to ensure achievement of dealer business plan and wholesale business plan of the company.

Field Operations

Implement standard service process on technical front, participated in CFT functions for compliance, performance improvement, JDP IQS CPIP Team field visits and Customer expectation surveys along with Technology center teams at Bangalore. Effective monitoring of technical and service recall campaign, Regional coordinator for training, Management of RTC and involve in TNA/Training content review/Training delivery

Sales Operations

As a special activity, Nominated from South Zone to handle a product line –Spark and Optra

To train dealer staffs –six point product training

To identify the improvement areas

To increase the Corporate Sales -Andhra Pradesh

Support sales department by making a special FMP-which helped to sell more cars

Dealer Network

Market study to expand to set up new sales and service outlets across Myanmar

Identify and appoint new dealership across Myanmar.

Audit Compliance – Roland and Berger,Singapore

Closely worked with Roland and Berger Pvt Ltd, .to identifies the GAPs in the system and worked towards

Improving the standards of the dealership and to expand the dealer business both as OEM model and dealership model.

Super Seven Stars - Myanmar August 2018

After Sales Head- KIA CARS (As a consultant)

Leading the dealerships as after sales head, to identify the new market to set up new dealership (external),Profitability study on spare parts and ware house management, setting up spare parts target for the dealership, logistics planning for Spare delivery (FTL/ MR process),Centralized customer care management department, audit compliance, started setting up independent training center with the help of KMC etc.,

General Motors-Chevrolet sales, Mumbai Jul ’ 14 -Aug 2018

Zonal Aftersales Manager – West, Reporting to Regional Manager

Leading the Dealer team to ensure transformation by increased customer retention, enhanced customer experience by improving customer handling process, dealer engagement, reduction of repeat job, improvement of regional management, reduce vehicle pendency, maximize same day delivery. Reduced customer complaints, increased customer response time on call center and assistance center cases. Increased dealership through put in service business by focus on both main stream and downstream sources.

Dealer transition and setting up a new network of service center basis customer convenience, reach, dealer profitability. Handling SPOC for technology center`s market and customer studies. Regional ware house support, Administration of Regional training center.

Nissan NSC After sales, Mumbai-Chennai Dec’11 – June’14

Regional Manager After sales head – East & South Zone Dealership.

Handling a 4 member Team based out of Mumbai and Chennai

Set up new dealerships in the region and established the Nissan upward growth trajectory. The region transformed into India`s best region.

As Head FTS located at Oragadam Plant (Field Tech support):

Leading a team of nine people, who are supporting PAN INDIA dealers to solve technical concerns, generating technical reports and warranty support.

As Head Training dept Located at Oragadam Plant::

Leading a team of six persons. Supporting training department to conduct training for PAN INDIA dealers and also Taylor made trainings at regional level as and when required.

Force Motors Ltd- Pune /Chennai Apr’11 – Dec ‘11

Regional Manager- Service (South and West):

Leading a team of 9 people for their specialty vertical Passenger Vehicle Division. The profile covers Channel partners establishment, Product readiness, Manpower recruitment, Training through external agency and market study

General Motor-Chevrolet sales, Chennai Fec’04 – Apr’11

Area After sales reported to: Zonal Manager

Handled business operations of the states of North India, South India. Set up multi-brand operations. Transition from Opel to Chevrolet brands. World class Service delivery and customer experience in the territory.

Hindustan Motors Ltd Dec ’02 – Feb’04

Territory Manager: Reported to: Regional Head – North

Responsible for business operations, customer experience, Service delivery by the network in the state of Andhra Pradesh and Telangana.

Aarthi Motors, Chennai Jan’02-Oct’02

Manager Service and Customer care, Reported to: General Manger.

Anamallais Agencies, Coimbatore Nov’99-Nov”01

Senior Supervisor; Reported to: General Manager – Service

VST Motors Salem 1995-Nov 1999

Trainee technician, Trainee Supervisor then Supervisor: Reported to General Manager – Service

Best achievement award for EW (Extended warranty) sale-2014.

Best employee of the year GENERAL MOTORS INDIA-2004

Best employee of the year GENERAL MOTORS INDIA- 2005

Formatted new method for DSI and its successful implementation followed by PAN India & Express service Implementation

Bachelor Of Engineering, Bangalore University- 1994.

Trainings Attended:

Attended workshop supervisor Training (WST 1 year) conducted by M/s TELCO.

Attended E483A training with Eicher for 1050, 1090, 1110, and 2016.

Attended an international training on GM difference 2006

Nominated from the zone and participated in the Field Force Development programme conducted by General Motors 2007,2008

Attended an international training on Aggregate contribution margin to enhance company profitability through judicious consideration on contribution in operations i.e. sales and pricing.

Strategic field leadership program - phase1 & phase 2 by GM International.

Supervisor suite under People Leadership program by GM India.

DOB: 21st Sep 1972, Gender: Male; Marital Status: Married;

Languages known: Tamil, Telugu, Kannada, English and Hindi, Malayalam.

PROFESSIONAL ABRIDGEMENT

LEADERSHIP & EXPERTISE

EMPLOYMENT CHRONICLE

SPECIAL ACHIVEMENTS

ACADEMIA

PERSONAL DOSSIER



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