Sign in

Manager Customer Service

Tulsa, OK
November 11, 2018

Contact this candidate


Chad Robey

Office Manager

Tulsa, OK 918-***-****


Equipped with a strategic mindset that facilitates the formulation and implementation of strategies that have significantly improved customer satisfaction and cost efficiency. Practiced in record keeping and resource management data analysis including initial planning and scoping, scheduling, sourcing and procurement of materials and testing of organizational management systems. Exemplary interpersonal, leadership, communication, and presentation skills. Core Competencies

Facilities Management

Maintenance Management

Preventative Maintenance

Site Management

General Management

Team Leadership

Budget Management

Strategic Planning & Analysis

Operational Planning

Regulatory Compliance/Audits

2012 - 2018

2000 - 2011

1995 - 1999

Work experience

SubstituSupervisingte Teacher


a classroom of 20 to 40 students. Motivating students to complete assignments, Maintaining order and decorum, Managing unforseen incidental problems that take place. Ability to keep cool and focused during high stress situations. Kept assignments organized as well as a detailed written report for permanent teacher. Owner / Certified Residential Appraiser


Efficiently supported and directed a staff of residential appraisers and support personnel to ensure high quality product as quickly as possible to our clients. Review all employee work product to ensure it achieved the high standards of quality and ethics as set forth by the company standards. Maintained all company files and work product is a safe secure environment with standards exceeding USPAP and state regulations. Marketing to potential new clients to show how residential appraisals could help meet their needs. Provide appraisal reviews for clients including the Oklahoma Appraisal Board to ensure the quality of appraisals provided by other appraisers. Provide expert court testimony as to valuation of residential property in several court cases.

Implimented a system to move the company to be totally paperless within 3 months of taking ownership of the company.

Worked out a marketing partnership with accountants amd financial planers to show how appraisals could help their clients receive a more accurate financial picture.

Designed a system to better streamline the proccess of work flow and client communication from order to scheduling to report preparation to delivery. Full Time Manager


1984-05 - 1994

Ensured customer satisfaction. Oversaw a staff of over 100 employees. Adjusted employee positions to maximize efficiency and reduce customer lines. Scheduled staffing shifts to balence bottom line and customer wait times. Balance nightly sales reports with cash on hand. Perform weekly inventory and order stock. Investigated and reduced employee shortages by 30 % Initiated a new hiring system that enabled the company to get to optimum staffing levels four weeks ahead of projection.

Broker Associate Manager


Seamlessly oversaw all aspects pertaining to the management of over 100 duplexes and single-family homes, ensuring that all facilities were maintained at the highest standards. Proactively addressed tenant requests and ensured all inquiries were addressed in a timely manner. Adequately resolved issues utilizing a high level of empathetic listening and diplomacy.

Conducted maintenance, proactively identifying potential issues to ensure optimal cost efficiency.

Identified, negotiated with and managed outside contractors and vendors, building productive relationships that enabled projects to be completed within agreed time frames.

Leveraged strong customer service skills to build relationships with tenants and prospective tenants.

Directed all administrative aspects of facilities/property management including budget planning and management, basic account maintenance and documentation.

1994-08 - 1997-12


Bachelor of Science in Elementary Education

Oklahoma Christian University


Proficient in a variety of Organisational and file management systems Microsoft Office Suite: Word, Excel, Access, Outlook, PowerPoint QuickBooks

Ala Mode and Devinci

Contact this candidate